eScan BlogeScan Blog    eScan WebsiteeScan Website    eScan ForumeScan Forum    eScan FeedseScan Feeds     
    
Languages:     

From eScan Wiki

Jump to: navigation, search
Image:escan-g.jpg
· eScan  · MailScan  · Technologies   · Technical Info  · Security Awareness  · User Guides

Technical Support by Remote Assistance


eScan Remote Support (ERS) is used to assist our customers by remotely accessing their system, analysing the reported issue and resolving it immediately.


The Pre-requisites for eScan Remote Support (ERS) are:


How to connect to eScan Remote Support (ERS)?


1.Right click on the red shield icon Image:RemoteSupport01.jpg in the system tray located at the bottom right hand corner of your computer screen and select eScan Remote Support.

 

 

Note: Incase you don’t get an option for “eScan Remote Support”, please apply the latest eScan Hotfix.(Click here to download the latest eScan Hotfix)

2.The eScan Remote Support window will pop up saying “Ready to connect (secure connection)” with an ID and Password.

 

 

Note: Incase you get a message “Not ready. Please check your connection”, click on the options icon Image:RemoteSupport04.jpg on the top right hand corner of the eScan Remote support and configure your Internet Proxy Settings.

3.Please provide the ID and Password displayed on your eScan Remote Support window to the eScan Support Engineer.

4.Once the connection is established on our computer, you will receive a pop up window displaying a message “Active Connection:”

 

 

5.The eScan Support Engineer will now remotely assist you with your technical queries.






eScan Copyright © 2015 MicroWorld Technologies Inc.- AntiVirus & Content Security.       Send your feedback to solutions@escanav.com eScan Wiki

    Privacy policy  About eScan Wiki  Disclaimers   This page has been accessed 31,686 times.