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Revision as of 12:54, 17 November 2008
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-'''Tools''' - This option helps in enhancing the system security, performance and diagnostic. +'''Tools'''
-It has different options like "System Information" , "Send Debug Information" , "Download Latest HotFix" and "Restore Windows Default Settings". +'''Description''' : Tools to monitor activities of the system and improve the performance
-'''1) System Information''':- This option helps in knowing what software and hardware the system in made up off. Basically, it enables the user /administrator in successfully performing an Audit and Inventory of each or all systems throughout the network (lan,man,wan supported). +'''System Information''':- This section will contain the detailed information about Hardware and Software components installed on a system. This helps in Inventory / Asset Management of a particular system.
-It has different options like "Details" and "Sharepoints". +To generate an entire report of the components or of a particular component installed in the system, click on the "Save as" icon in the icon menu-bar. Click on Select All button for entire report or individually select each individual required component and then click on Save As button. A report will be saved in the text format in the selected folder.
-A) Details: This option enables you to check and retrieve the details pertaining to the system like -  
-1. Machine Identification - This displays the machine identification details like the host name (machine name), user name, boot information, the last boot and for how long the system has been up and runnning, etc... +'''Send Debug Information''':- This option helps in generating a debug file which equips the technical department of MicroWorld in analyzing the problem being faced at the user’s end and accordingly provide with a solution.
 +It makes a zip file (debuges.zip) in the Debug folder within the installed folder of eScan in addition to sending the email to the email address specified while generating the same. This zip contains all the important files of the eScan software.
-2. Operating System - This displays the operating system details like the operating system being used, it's version, product identity, installed suites, environment, etc... +'''Debug procedure for eScan''':
-3. CPU - This displays the CPU identification details along with it's features. +I) Click on "Send Debug Information"
-4. Memory - This displays the physical total memory installed on the system along with it's properties. +II) A window will open wherein you can type the description of the problem (In the same window, in the space given for "Mail From" section enter your email id and in the "Mail To" section you can enter [mailto:support@mwti.net support@mwti.net]. Enter the SMTP server IP and the SMTP Port which will enable the eScan debug to be sent directly to the MicroWorld Support ) and then click on OK button.
-5. Display - This displays the display adapter properties and capabilities. +III) Alternatively, attach the debuges.zip file from \Program Files\eScan\debug folder and email it to [mailto:support@mwti.net support@mwti.net].
-6. APM (Advanced Power Management) - This displays the APM status along with the Battery.  
-7. Media - This displays the available devices along with the sound devices. +'''Download Latest Hotfix : '''Clicking on this section will check for the latest eScan hotfixes and if available will download and install on the system.
 +Note: Internet connection should be available.
-8. Software - This displays the details of the softwares installed.  
-9. Startup - This displays the items that make the startup like the startup group (common), startup (user),win.ini, registry startup - run once,HKCU\Run,HKLM\Run. +'''Restore Windows Default Settings : '''Clicking on this section will restore the default windows settings changed due to virus / malware infections.
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-10. Processes - This displays the total number of processes that are currently loaded in the background. These are displayed along with the PID, Image Name and the Location. +
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-11. Time Zone - This displays the current time zone set for the system. +
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-12. Network - This displays the network adapters, IP address, MAC address, WinSock details. +
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-13. Devices - This displays the devices attached on the system. +
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-14. Printers - This displays the printers attached on the system, it's properties too can be checked. +
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-15. Engines - This displays the engines found if any on the system like Microsoft Data Access Objects, Borland Database, etc... along with DirectX drivers and devices. +
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-16. Drives - This displays the drives attached on the system, the file system type (fat32,ntfs), the serial number, it's capacity and free space available, bytes/sector,sector/cluster, total clusters,free clusters. +
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-B) Sharepoints: This option enables you to check and retrieve the details pertaining to the share points (shares) and other details available of the system like - +
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-1. Shares - This displays the shares that are available with other details like it's name,path,type,descriptor,maximum users, current users,permissions and comments along with the connections. +
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-2. Sessions - This displays the sessions that are open with other details like machine, user, type, open files,connected time, idle time, guest. +
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-3. Open Files - This displays the files that are open with other details like file name, accessed by, locks if any and the mode (open or close). +
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-'''2) Send Debug Information''':- This option helps in generating a debug file which equips the techical department of MicroWorld in analyzing the problem being faced at the user’s end and accordingly then give a solution. It makes a zip file (debuges.zip) in the Debug folder within the installed folder of eScan in addition to sending the email to the email address specified while generating the same.This zip contains all the important files of the eScan software.+
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-'''3) Download Latest HotFix''':- This option downloads the latest eScan HotFix from Microworld Sites automatically. The HotFix will have all the latest patches of eScan which will be downloaded with Microworld Download Manager. After downloading the patch it will Run the patch and then close automatically. It will have the option to Stop Download and Exit.+
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-'''4) Restore Windows Default Settings''':- This option Restores Windows default settings which has been changed by any infection in registry.+

Revision as of 16:58, 20 November 2008

Tools

Description : Tools to monitor activities of the system and improve the performance

System Information:- This section will contain the detailed information about Hardware and Software components installed on a system. This helps in Inventory / Asset Management of a particular system.

To generate an entire report of the components or of a particular component installed in the system, click on the "Save as" icon in the icon menu-bar. Click on Select All button for entire report or individually select each individual required component and then click on Save As button. A report will be saved in the text format in the selected folder.


Send Debug Information:- This option helps in generating a debug file which equips the technical department of MicroWorld in analyzing the problem being faced at the user’s end and accordingly provide with a solution. It makes a zip file (debuges.zip) in the Debug folder within the installed folder of eScan in addition to sending the email to the email address specified while generating the same. This zip contains all the important files of the eScan software.

Debug procedure for eScan:

I) Click on "Send Debug Information"

II) A window will open wherein you can type the description of the problem (In the same window, in the space given for "Mail From" section enter your email id and in the "Mail To" section you can enter support@mwti.net. Enter the SMTP server IP and the SMTP Port which will enable the eScan debug to be sent directly to the MicroWorld Support ) and then click on OK button.

III) Alternatively, attach the debuges.zip file from \Program Files\eScan\debug folder and email it to support@mwti.net.


Download Latest Hotfix : Clicking on this section will check for the latest eScan hotfixes and if available will download and install on the system. Note: Internet connection should be available.


Restore Windows Default Settings : Clicking on this section will restore the default windows settings changed due to virus / malware infections.


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