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eScan - Troubleshooting
Q. When I logon to the system,the system does not startup. The system hangs while login.
The problem might be with explorer.exe not running when windows get started. Please check the following: 1. Check if explorer.exe is present in %WinDir%\ folder eg.c:\windows. 2. Start the Windows registry. (you can refer to FAQ - How to start the windows registry editor?) Go to HKLM\Software\MicroSoft\WindowsNT\CurrentVersion\Winlogon On right side pane check for the entry and it should be present as given below: shell = explorer.exe If it is not present Windows will not get loaded.
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