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| - | The system lost Internet connectivity after eScan installation & eScan trying to download update via proxy | + | {| class="wikitable" border="0" |
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| + | {| style="width:280px; border:none; background:none;" | ||
| + | | [[Image:Escan_wikipedia.jpg|left|<!--We add confidence to computing-->]] | ||
| + | |} | ||
| + | |width="1000pt" style="width:11%; font-size:95%;" white-space:nowrap;| | ||
| + | <B><p> General</p></B> | ||
| + | * [[Main Page|<font color="blue">Home</font>]] | ||
| + | * [[Marketing|<font color="blue">Marketing</font>]] | ||
| + | * [[Events|<font color="blue">Events</font>]] | ||
| + | * [[Marketing/Advertisement|<font color="blue">Advertisement</font>]] | ||
| + | * [[Escan/english/Security_Awareness|<font color="blue">Security Awareness</font>]] | ||
| + | |width="1000pt" style="width:11%; font-size:95%; white-space:nowrap;" | | ||
| + | <B><p> Knowledgebase</p></B> | ||
| + | * [[Technical Info|<font color="blue">Technical Information</font>]] | ||
| + | * [[Beta Testing|<font color="blue">Beta Testing</font>]] | ||
| + | * [[Release Candidate|<font color="blue">Release Candidate</font>]] | ||
| + | * [[User Guide|<font color="blue">User Guides</font>]] | ||
| + | * [[Escan/english/Technologies|<font color="blue">Technologies</font>]] | ||
| + | |width="1000pt" style="width:11%; font-size:95%;white-space:nowrap;" | | ||
| + | <B><p> Support</p></B> | ||
| + | * [[EMail|<font color="blue">eMail</font>]] | ||
| + | * [[Online Chat|<font color="blue">Online Chat</font>]] | ||
| + | * [[Telephonic Support|<font color="blue">Telephone</font>]] | ||
| + | * [[Remote Support|<font color="blue">Remote Support</font>]] | ||
| + | * [[Forums|<font color="blue">Forums</font>]] | ||
| + | |} | ||
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| + | | style="width:10%; color:#000;" | | ||
| + | {| style="width:100px; border:none; background:none;" | ||
| + | | [[Image:escan-g.jpg]] | ||
| + | |} | ||
| + | |style="text-align:left;"|'''·''' [[Escan/english/eScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]] '''·''' [[Escan/english/eScan-FAQ|<font size=1.5 color="blue">FAQ</font>]] '''·''' [[Escan/english/eScan-Troubleshooting|<font size=1.5 color="blue">Troubleshooting</font>]] | ||
| + | |style="text-align:right;"| '''·''' [[Technical Info|<font size=1.5 color="blue">Technical Information - Main Page</font>]] | ||
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| + | !<h2 id="mp-tfp-h2" style="margin:0; background:#C7E587; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">eScan - Troubleshooting</h2> | ||
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| + | [[Image:EScan.jpg|image|right|100px]] | ||
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| + | <B>Q. The system lost Internet connectivity after eScan installation & eScan trying to download update via proxy</B> | ||
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| <B>Observation:</B> | <B>Observation:</B> | ||
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| The internet connectivity problem probably could be due to the malware which would have changed the browser settings to a proxy connection. eScan uses the internet settings from the default browser and hence it was trying to download updates via proxy. | The internet connectivity problem probably could be due to the malware which would have changed the browser settings to a proxy connection. eScan uses the internet settings from the default browser and hence it was trying to download updates via proxy. | ||
| - | <B>Resolution:</B> | + | |
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| + | |||
| + | <B>Solution:</B> | ||
| # Fixing the IE settings resolved both the reported issues. | # Fixing the IE settings resolved both the reported issues. | ||
| # For cleaning the malware if updates are not available, you can download the cumulative updates in portable executable form so that the updates/definitions could be updated on the infected system. Then begin scanning of the entire system. [[Hotfixes|(Click here to go to the Updates download link)]]. | # For cleaning the malware if updates are not available, you can download the cumulative updates in portable executable form so that the updates/definitions could be updated on the infected system. Then begin scanning of the entire system. [[Hotfixes|(Click here to go to the Updates download link)]]. | ||
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| + | ---- | ||
| + | <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B> | ||
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eScan - Troubleshooting
 Q. The system lost Internet connectivity after eScan installation & eScan trying to download update via proxy
The internet connectivity problem probably could be due to the malware which would have changed the browser settings to a proxy connection. eScan uses the internet settings from the default browser and hence it was trying to download updates via proxy.
Email us your feedback to solutions@mwti.net |
