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| - | When I logon to the system,the system does not startup. The system hangs while login. | + | {| class="wikitable" border="0" |
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| + | !<h2 id="mp-tfp-h2" style="margin:0; background:#C7E587; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">eScan - Troubleshooting</h2> | ||
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| + | <B>Q. When I logon to the system,the system does not startup. The system hangs while login. </B> | ||
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| Please check the following: | Please check the following: | ||
| - | 1. Check if explorer.exe is present in c:\Windows folder. | + | |
| + | 1. Check if explorer.exe is present in %WinDir%\ folder eg.c:\windows. | ||
| 2. Start the Windows registry. <I><B>(you can refer to [[Escan/english/eScan-FAQ96|FAQ - How to start the windows registry editor?]])</B></I> | 2. Start the Windows registry. <I><B>(you can refer to [[Escan/english/eScan-FAQ96|FAQ - How to start the windows registry editor?]])</B></I> | ||
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| HKLM\Software\MicroSoft\WindowsNT\CurrentVersion\Winlogon | HKLM\Software\MicroSoft\WindowsNT\CurrentVersion\Winlogon | ||
| - | On right side pane check for entry and should be present: | + | On right side pane check for the entry and it should be present as given below: |
| shell = explorer.exe | shell = explorer.exe | ||
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[edit]
eScan - Troubleshooting
 Q. When I logon to the system,the system does not startup. The system hangs while login.
The problem might be with explorer.exe not running when windows get started. Please check the following: 1. Check if explorer.exe is present in %WinDir%\ folder eg.c:\windows. 2. Start the Windows registry. (you can refer to FAQ - How to start the windows registry editor?) Go to HKLM\Software\MicroSoft\WindowsNT\CurrentVersion\Winlogon On right side pane check for the entry and it should be present as given below: shell = explorer.exe If it is not present Windows will not get loaded.
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