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· Articles  · FAQ  · Troubleshooting   · Technical Information - Main Page

eScan - Troubleshooting

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Q. When I logon to the system,the system does not startup. The system hangs while login.



Solution :

The problem might be with explorer.exe not running when windows get started.

Please check the following:

1. Check if explorer.exe is present in %WinDir%\ folder eg.c:\windows.

2. Start the Windows registry. (you can refer to FAQ - How to start the windows registry editor?)

Go to

HKLM\Software\MicroSoft\WindowsNT\CurrentVersion\Winlogon

On right side pane check for the entry and it should be present as given below:

shell = explorer.exe
  If it is not present Windows will not get loaded.


Note: you can check these by using a Bootable cd such as BARTPE/ERD Commander, if you are not able to check normally with windows.





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