eScan Blog
eScan Website
eScan Forum
eScan Feeds From eScan Wiki
(Difference between revisions)
| Revision as of 04:50, 5 June 2009 WikiSysop (Talk | contribs) ← Previous diff |
Current revision WikiSysop (Talk | contribs) |
||
| Line 1: | Line 1: | ||
| - | System locks up and is unresponsive on every reboot after installing eScan? | + | {| class="wikitable" border="0" |
| + | |||
| + | {| id="mp-topbanner" style="width:100%; background:#fcfcfc; margin-top:1.2em; border:1px solid #ccc;" | ||
| + | | style="width:56%; color:#000;" | | ||
| + | {| style="width:280px; border:none; background:none;" | ||
| + | | [[Image:Escan_wikipedia.jpg|left|<!--We add confidence to computing-->]] | ||
| + | |} | ||
| + | |width="1000pt" style="width:11%; font-size:95%;" white-space:nowrap;| | ||
| + | <B><p> General</p></B> | ||
| + | * [[Main Page|<font color="blue">Home</font>]] | ||
| + | * [[Marketing|<font color="blue">Marketing</font>]] | ||
| + | * [[Events|<font color="blue">Events</font>]] | ||
| + | * [[Marketing/Advertisement|<font color="blue">Advertisement</font>]] | ||
| + | * [[Escan/english/Security_Awareness|<font color="blue">Security Awareness</font>]] | ||
| + | |width="1000pt" style="width:11%; font-size:95%; white-space:nowrap;" | | ||
| + | <B><p> Knowledgebase</p></B> | ||
| + | * [[Technical Info|<font color="blue">Technical Information</font>]] | ||
| + | * [[Beta Testing|<font color="blue">Beta Testing</font>]] | ||
| + | * [[Release Candidate|<font color="blue">Release Candidate</font>]] | ||
| + | * [[User Guide|<font color="blue">User Guides</font>]] | ||
| + | * [[Escan/english/Technologies|<font color="blue">Technologies</font>]] | ||
| + | |width="1000pt" style="width:11%; font-size:95%;white-space:nowrap;" | | ||
| + | <B><p> Support</p></B> | ||
| + | * [[EMail|<font color="blue">eMail</font>]] | ||
| + | * [[Online Chat|<font color="blue">Online Chat</font>]] | ||
| + | * [[Telephonic Support|<font color="blue">Telephone</font>]] | ||
| + | * [[Remote Support|<font color="blue">Remote Support</font>]] | ||
| + | * [[Forums|<font color="blue">Forums</font>]] | ||
| + | |} | ||
| + | {| class="wikitable" border="0" | ||
| + | |} | ||
| + | |||
| + | {| id="mp-topbanner" style="width:100%; background:#fcfcfc; margin-top:1.2em; border:1px solid #ccc;" | ||
| + | | style="width:10%; color:#000;" | | ||
| + | {| style="width:100px; border:none; background:none;" | ||
| + | | [[Image:escan-g.jpg]] | ||
| + | |} | ||
| + | |style="text-align:left;"|'''·''' [[Escan/english/eScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]] '''·''' [[Escan/english/eScan-FAQ|<font size=1.5 color="blue">FAQ</font>]] '''·''' [[Escan/english/eScan-Troubleshooting|<font size=1.5 color="blue">Troubleshooting</font>]] | ||
| + | |style="text-align:right;"| '''·''' [[Technical Info|<font size=1.5 color="blue">Technical Information - Main Page</font>]] | ||
| + | |} | ||
| + | |||
| + | {| class="wikitable" border="0" | ||
| + | |} | ||
| + | !<h2 id="mp-tfp-h2" style="margin:0; background:#C7E587; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">eScan - Troubleshooting</h2> | ||
| + | {| class="wikitable" border="0" | ||
| + | |- | ||
| + | |width="1000pt"| | ||
| + | [[Image:EScan.jpg|image|right|100px]] | ||
| + | |||
| + | <B>Q. System locks up and is unresponsive on every reboot after installing eScan?</B> | ||
| + | |||
| + | |||
| Line 7: | Line 58: | ||
| The logs received indicated that there was a malware that had associated with the Operating System (OS) processes and to remove the malware, eScan had to first kill the other associated OS processes. But when that was tried, the OS would hang. | The logs received indicated that there was a malware that had associated with the Operating System (OS) processes and to remove the malware, eScan had to first kill the other associated OS processes. But when that was tried, the OS would hang. | ||
| + | |||
| + | |||
| <B>Solution:</B> | <B>Solution:</B> | ||
| Boot from a bootable CD (like UBCD for DOS bootable disk) & had to rename the infected processes manually based on the information obtained from the scan logs. After this we would boot again in Safe mode and run a full scan to remove the malware.(This worked and the malware was removed). | Boot from a bootable CD (like UBCD for DOS bootable disk) & had to rename the infected processes manually based on the information obtained from the scan logs. After this we would boot again in Safe mode and run a full scan to remove the malware.(This worked and the malware was removed). | ||
| + | |||
| + | |||
| + | ---- | ||
| + | <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B> | ||
Current revision
|
General |
Knowledgebase |
Support |
| · Articles · FAQ · Troubleshooting | · Technical Information - Main Page |
[edit]
eScan - Troubleshooting
 Q. System locks up and is unresponsive on every reboot after installing eScan?
(Before cleaning the malware) The logs received indicated that there was a malware that had associated with the Operating System (OS) processes and to remove the malware, eScan had to first kill the other associated OS processes. But when that was tried, the OS would hang.
Boot from a bootable CD (like UBCD for DOS bootable disk) & had to rename the infected processes manually based on the information obtained from the scan logs. After this we would boot again in Safe mode and run a full scan to remove the malware.(This worked and the malware was removed).
Email us your feedback to solutions@mwti.net |
