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| - | This option helps in enhancing the system security, performance and diagnostic. | + | {| class="wikitable" border="0" |
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| + | |style="text-align:left;"|'''·''' [[Escan/english/FAQ-eScan|<font size=1.5 color="blue" align="left">eScan</font>]] '''·''' [[Escan/english/MailScan-AFT|<font size=1.5 color="blue">MailScan</font>]] '''·''' [[Escan/english/Technologies|<font size=1.5 color="blue">Technologies</font>]] | ||
| + | |style="text-align:right;"| '''·''' [[Technical Info|<font size=1.5 color="blue">Technical Info</font>]] '''·''' [[Escan/english/Security_Awareness|<font size=1.5 color="blue">Security Awareness</font>]] '''·''' [[User_Guides|<font size=1.5 color="blue">User Guides</font>]] | ||
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| - | It has different options like "View TCP", "System Information" and "Send Debug Information". | + | {| class="wikitable" border="0" |
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| + | <h2 id="mp-tfp-h2" style="margin:0; background:#C7E587; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">eScan Version 10 Online Help</h2> | ||
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| - | '''1) View Tcp''':- This option is helpful in knowing which process is running on which port, where it is connected along with it’s status. | + | |} |
| - | It has different options like "Active Connections" and "Established Connections". | ||
| - | '''A) Active Connections''' - | ||
| - | 1. Process - this tab on the active connections page displays the total number of process/es that are active in the background and working | + | <font size=4>'''Tools'''</font> |
| - | 2. Protocol - this tab on the active connections page displays the protocol being used by these process/es. | + | |
| - | 3. Local Address - this tab on the active connections page displays the local address from where these processes have started/originated from. | + | |
| - | 4. Remote Address - this tab on the active connections page displays the remote address to where these processes are connecting to. | + | |
| - | 5. Status - this tab on the active connections page displays the status of the connection of a particular process or all | + | |
| + | __TOC__ | ||
| + | =='''Description'''== | ||
| - | '''B) Established Connections''' - 1. Process - this tab on the established connections page displays the total number of process/es that are active in the background and presently on. 2. Protocol - this tab on the established connections page displays the protocol being used by these process/es, 3. Local Address - this tab on the established connections page displays the local address from where these process/es have started/originated from. 4. Remote Address - this tab on the established connections page displays the remote address to where these process/es are connecting to. | + | Tools to monitor activities of the system and improve the performance |
| + | =='''System Information'''== | ||
| - | '''Note''':- This View TCP module is helpful in precisely knowing which process/es are running in the background, using which protocols, the local address from where it is originating from and the remote address to where it is connected to along with it's status. So, in case you suspect your system to be infected with any malware/s, this module basically helps in identifying the process/es along with it's other characteristics (mentioned above) and then take an informed decision (by right clicking on the process/es) to either check the process/es properties, find more information /detail if available on the said process/es, kill /end the process/es, etc... thus resulting in restricting /blocking any and all malware/s activity. | + | This section will contain the detailed information about Hardware and Software components installed on a system. This helps in Inventory / Asset Management of a particular system. |
| + | To generate an entire report of the components or of a particular component installed in the system, click on the "Save as" icon in the icon menu-bar. Click on Select All button for entire report or individually select each individual required component and then click on Save As button. A report will be saved in the text format in the selected folder. | ||
| + | =='''Send Debug Information'''== | ||
| - | '''2) System Information''':- This option helps in knowing what software and hardware the system in made up off. Basically, it enables the user /administrator in successfully performing an Audit and Inventory of each or all systems throughout the network (lan,man,wan supported). | + | This option helps in generating a debug file which equips the technical department of MicroWorld in analyzing the problem being faced at the user’s end and accordingly provide with a solution. |
| + | It makes a zip file (debuges.zip) in the Debug folder within the installed folder of eScan in addition to sending the email to the email address specified while generating the same. This zip contains all the important files of the eScan software. | ||
| - | It has different options like "Details" and "Sharepoints". | + | '''Debug procedure for eScan''': |
| - | A) Details: This option enables you to check and retrieve the details pertaining to the system like - | + | I) Click on "Send Debug Information" |
| - | 1. Machine Identification - This displays the machine identification details like the host name (machine name), user name, boot information, the last boot and for how long the system has been up and runnning, etc... | + | II) A window will open wherein you can type the description of the problem (In the same window, in the space given for "Mail From" section enter your email id and in the "Mail To" section you can enter [mailto:support@mwti.net support@mwti.net]. Enter the SMTP server IP and the SMTP Port which will enable the eScan debug to be sent directly to the MicroWorld Support ) and then click on OK button. |
| - | 2. Operating System - This displays the operating system details like the operating system being used, it's version, product identity, installed suites, environment, etc... | + | |
| - | 3. CPU - This displays the CPU identification details along with it's features. | + | |
| - | 4. Memory - This displays the physical total memory installed on the system along with it's properties. | + | |
| - | 5. Display - This displays the display adapter properties and capabilities. | + | |
| - | 6. APM (Advanced Power Management) - This displays the APM status along with the Battery. | + | |
| - | 7. Media - This displays the available devices along with the sound devices. | + | |
| - | 8. Software - This displays the details of the softwares installed. | + | |
| - | 9. Startup - This displays the items that make the startup like the startup group (common), startup (user),win.ini, registry startup - run once,HKCU\Run,HKLM\Run. | + | |
| - | 10. Processes - This displays the total number of processes that are currently loaded in the background. These are displayed along with the PID, Image Name and the Location. | + | |
| - | 11. Time Zone - This displays the current time zone set for the system. | + | |
| - | 12. Network - This displays the network adapters, IP address, MAC address, WinSock details. | + | |
| - | 13. Devices - This displays the devices attached on the system. | + | |
| - | 14. Printers - This displays the printers attached on the system, it's properties too can be checked. | + | |
| - | 15. Engines - This displays the engines found if any on the system like Microsoft Data Access Objects, Borland Database, etc... along with DirectX drivers and devices. | + | |
| - | 16. Drives - This displays the drives attached on the system, the file system type (fat32,ntfs), the serial number, it's capacity and free space available, bytes/sector,sector/cluster, total clusters,free clusters. | + | |
| + | III) Alternatively, attach the debuges.zip file from \Program Files\eScan\debug folder and email it to [mailto:support@mwti.net support@mwti.net]. | ||
| + | =='''Download Latest Hotfix (eScan)'''== | ||
| - | B) Sharepoints: This option enables you to check and retrieve the details pertaining to the share points (shares) and other details available of the system like - 1. Shares - This displays the shares that are available with other details like it's name,path,type,descriptor,maximum users, current users,permissions and comments along with the connections. 2. Sessions - This displays the sessions that are open with other details like machine, user, type, open files,connected time, idle time, guest. 3. Open Files - This displays the files that are open with other details like file name, accessed by, locks if any and the mode (open or close). | + | Clicking on this section will check for the latest eScan hotfixes and if available will download and install on the system. |
| + | Note: Internet connection should be available. | ||
| + | =='''Restore Windows Default Settings'''== | ||
| + | Clicking on this section will restore the default windows settings changed due to virus / malware infections. | ||
| - | '''3) Send Debug Information''':- This option helps in generating a debug file which equips the techical department of MicroWorld in analyzing the problem being faced at the user’s end and accordingly then give a solution. It makes a zip file (debuges.zip) in the Debug folder within the installed folder of eScan in addition to sending the email to the email address specified while generating the same.This zip contains all the important files of the eScan software. | + | |
| + | =='''Download Latest Hotfix (Microsoft Windows OS)'''== | ||
| + | |||
| + | Clicking on this option will download the Microsoft latest critical Hotfixes and Security updates and apply it on the system. | ||
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| + | =='''eScan Remote Support'''== | ||
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| + | Clicking on this option will start the eScan Remote Support service (ERS). [[Remote Support|<B>Click here for more information on ERS</B>]]. | ||
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| + | ==<I>'''[http://download1.mwti.net/wiki/index.php/Glossary Glossary]'''</I>== | ||
| + | ==<I>'''[http://download1.mwti.net/wiki/index.php/EScan_ver.10 Main Feature Index]'''</I>== | ||
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Current revision
| · eScan · MailScan · Technologies | · Technical Info · Security Awareness · User Guides |
eScan Version 10 Online Help
Tools
Contents |
Description
Tools to monitor activities of the system and improve the performance
System Information
This section will contain the detailed information about Hardware and Software components installed on a system. This helps in Inventory / Asset Management of a particular system.
To generate an entire report of the components or of a particular component installed in the system, click on the "Save as" icon in the icon menu-bar. Click on Select All button for entire report or individually select each individual required component and then click on Save As button. A report will be saved in the text format in the selected folder.
Send Debug Information
This option helps in generating a debug file which equips the technical department of MicroWorld in analyzing the problem being faced at the user’s end and accordingly provide with a solution. It makes a zip file (debuges.zip) in the Debug folder within the installed folder of eScan in addition to sending the email to the email address specified while generating the same. This zip contains all the important files of the eScan software.
Debug procedure for eScan:
I) Click on "Send Debug Information"
II) A window will open wherein you can type the description of the problem (In the same window, in the space given for "Mail From" section enter your email id and in the "Mail To" section you can enter support@mwti.net. Enter the SMTP server IP and the SMTP Port which will enable the eScan debug to be sent directly to the MicroWorld Support ) and then click on OK button.
III) Alternatively, attach the debuges.zip file from \Program Files\eScan\debug folder and email it to support@mwti.net.
Download Latest Hotfix (eScan)
Clicking on this section will check for the latest eScan hotfixes and if available will download and install on the system. Note: Internet connection should be available.
Restore Windows Default Settings
Clicking on this section will restore the default windows settings changed due to virus / malware infections.
Download Latest Hotfix (Microsoft Windows OS)
Clicking on this option will download the Microsoft latest critical Hotfixes and Security updates and apply it on the system.
eScan Remote Support
Clicking on this option will start the eScan Remote Support service (ERS). Click here for more information on ERS.
Glossary
Main Feature Index
