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| The system lost Internet connectivity after eScan installation & eScan trying to download update via proxy | The system lost Internet connectivity after eScan installation & eScan trying to download update via proxy | ||
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| <B>Observation:</B> | <B>Observation:</B> | ||
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| The internet connectivity problem probably could be due to the malware which would have changed the browser settings to a proxy connection. eScan uses the internet settings from the default browser and hence it was trying to download updates via proxy. | The internet connectivity problem probably could be due to the malware which would have changed the browser settings to a proxy connection. eScan uses the internet settings from the default browser and hence it was trying to download updates via proxy. | ||
| - | <B>Resolution:</B> | + | |
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| + | <B>Solution:</B> | ||
| # Fixing the IE settings resolved both the reported issues. | # Fixing the IE settings resolved both the reported issues. | ||
Revision as of 10:42, 21 June 2009
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The system lost Internet connectivity after eScan installation & eScan trying to download update via proxy
Observation:
The internet connectivity problem probably could be due to the malware which would have changed the browser settings to a proxy connection. eScan uses the internet settings from the default browser and hence it was trying to download updates via proxy.
Solution:
- Fixing the IE settings resolved both the reported issues.
- For cleaning the malware if updates are not available, you can download the cumulative updates in portable executable form so that the updates/definitions could be updated on the infected system. Then begin scanning of the entire system. (Click here to go to the Updates download link).
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