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| - | + | <B>Q. If eScan monitor is disabled or has a cross marked on the red shield Icon, which log files, need to be referred?</B> | |
| - | If eScan monitor is disabled or has a cross marked on the red shield Icon, which log files, need to be referred? | + | |
Revision as of 07:02, 8 August 2009
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eScan - Troubleshooting
 Q. If eScan monitor is disabled or has a cross marked on the red shield Icon, which log files, need to be referred?
eScan Monitor is responsible to scan the files in real-time environment. It might be disabled for one of the following reasons. 1.If you do not have latest Service packs installed, for Microsoft windows operating system. To check the pre-requisites before eScan installation. Please visit www.mwti.net for more details. 2.If updates/signatures are corrupt. This information will be logged in eScan.log file. To access eScan.log please refer to {Troubleshooting:- Where can I find eScan installation and uninstallation logs?} 3.If above two points are proper, please send us debuges.zip at support@mwti.net for further analysis.
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