eScan Blog
eScan Website
eScan Forum
eScan Feeds From eScan Wiki
(Difference between revisions)
| Revision as of 07:48, 15 June 2009 WikiSysop (Talk | contribs) ← Previous diff |
Revision as of 10:41, 21 June 2009 WikiSysop (Talk | contribs) Next diff → |
||
| Line 25: | Line 25: | ||
| * [[Forums|<font color="blue">Forums</font>]] | * [[Forums|<font color="blue">Forums</font>]] | ||
| |} | |} | ||
| + | |||
| + | |||
| System locks up and is unresponsive on every reboot after installing eScan? | System locks up and is unresponsive on every reboot after installing eScan? | ||
| + | |||
| + | |||
| Line 33: | Line 37: | ||
| The logs received indicated that there was a malware that had associated with the Operating System (OS) processes and to remove the malware, eScan had to first kill the other associated OS processes. But when that was tried, the OS would hang. | The logs received indicated that there was a malware that had associated with the Operating System (OS) processes and to remove the malware, eScan had to first kill the other associated OS processes. But when that was tried, the OS would hang. | ||
| + | |||
| + | |||
| <B>Solution:</B> | <B>Solution:</B> | ||
Revision as of 10:41, 21 June 2009
|
General |
Knowledgebase |
Support |
System locks up and is unresponsive on every reboot after installing eScan?
Observation:
(Before cleaning the malware) The logs received indicated that there was a malware that had associated with the Operating System (OS) processes and to remove the malware, eScan had to first kill the other associated OS processes. But when that was tried, the OS would hang.
Solution:
Boot from a bootable CD (like UBCD for DOS bootable disk) & had to rename the infected processes manually based on the information obtained from the scan logs. After this we would boot again in Safe mode and run a full scan to remove the malware.(This worked and the malware was removed).
Email us your feedback to solutions@mwti.net
