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| * [[Online Chat|<font color="blue">Online Chat</font>]] | * [[Online Chat|<font color="blue">Online Chat</font>]] | ||
| * [[Telephonic Support|<font color="blue">Telephone</font>]] | * [[Telephonic Support|<font color="blue">Telephone</font>]] | ||
| + | * [[Remote Support|<font color="blue">Remote Support</font>]] | ||
| * [[Forums|<font color="blue">Forums</font>]] | * [[Forums|<font color="blue">Forums</font>]] | ||
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Revision as of 09:21, 11 September 2009
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| · Articles · FAQ · Troubleshooting | · Technical Information - Main Page |
eScan - Troubleshooting
 Q. When I logon to the system,the system does not startup. The system hangs while login.
The problem might be with explorer.exe not running when windows get started. Please check the following: 1. Check if explorer.exe is present in %WinDir%\ folder eg.c:\windows. 2. Start the Windows registry. (you can refer to FAQ - How to start the windows registry editor?) Go to HKLM\Software\MicroSoft\WindowsNT\CurrentVersion\Winlogon On right side pane check for the entry and it should be present as given below: shell = explorer.exe If it is not present Windows will not get loaded.
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