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| * [[Marketing/Advertisement|<font color="blue">Advertisement</font>]] | * [[Marketing/Advertisement|<font color="blue">Advertisement</font>]] | ||
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| - | <B>Knowledgebase</B> | + | <B><p> Knowledgebase</p></B> |
| * [[Technical Info|<font color="blue">Technical Information</font>]] | * [[Technical Info|<font color="blue">Technical Information</font>]] | ||
| * [[Beta Testing|<font color="blue">Beta Testing</font>]] | * [[Beta Testing|<font color="blue">Beta Testing</font>]] | ||
| * [[Release Candidate|<font color="blue">Release Candidate</font>]] | * [[Release Candidate|<font color="blue">Release Candidate</font>]] | ||
| * [[User Guide|<font color="blue">User Guides</font>]] | * [[User Guide|<font color="blue">User Guides</font>]] | ||
| + | * [[Escan/english/Technologies|<font color="blue">Technologies</font>]] | ||
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| <B><p> Support</p></B> | <B><p> Support</p></B> | ||
Revision as of 12:38, 30 August 2010
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| · Articles · FAQ · Troubleshooting | · Technical Information - Main Page |
eScan - FAQ
Q.After Installing eScan, users/recepients receive a notification emails with :
Subject: eScan found an email having Virus or objectionable content!
Email removed at the SMTP/POP3 Gateway for one of the following reasons. 1. It had a virus. 2. It had objectionable content. 3. The sender email-id was banned. 4. The email itself was corrupted.
We apologise for any inconvenience.
Solution:
This notification message received is by design in eScan.
When a mail is downloaded by an application (a mail-client like outlook express), it is scanned by eScan at the Transport Layer of the OSI and then delivered to the mail-client. During the scanning process, if the mail has any Restricted Attachments / Viruses, it is either deleted or forwarded to the Administrator by eScan. Since the mail-client has initiated and established the connection to download the mails from the Mail server, it has to receive a mail to complete the connection session. Hence, eScan has to generate this notification to avoid the application from being crashed.
A workaround to stop this message from being delivered to your INBOX, you can define a RULE-SET in the mail-clients that mails with the above subject should be deleted or moved to a predefines folder.
