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| Revision as of 11:33, 12 October 2010 WikiSysop (Talk | contribs) ← Previous diff |
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| :h. After booting in safe mode, go to c:\program files\escan\log folder.<br> | :h. After booting in safe mode, go to c:\program files\escan\log folder.<br> | ||
| :i Copy monvir.log file to some other location other than c:\program files\escan\log folder.<br> | :i Copy monvir.log file to some other location other than c:\program files\escan\log folder.<br> | ||
| - | :j Send that file to us at [mailto:qa@mwti.net qa@mwti.net] along with the steps you followed to reproduce the problem.<div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div><br/><ol start="2"> | + | :j Send that file to us at <span class="plainlinks neverexpand">[mailto:qa@mwti.net qa@mwti.net]</span> along with the steps you followed to reproduce the problem.<div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div><br/><ol start="2"> |
| + | <li>'''While opening MS Outlook I get the error messages "Cannot load AVPMain.dll" and "Error initializing engine functions".'''<span id="anchor2"></span><br/><br/>'''Answer:'''<br/> | ||
| + | <br><br>Disable Kaspersky's Mail Checker which is integrated in Microsoft Outlook <br><br> | ||
| + | <U>For MS-Outlook 2002/2003:</U> | ||
| + | <br><br>In Outlook the add-in for “Kaspersky Mail Checker” is checked. Click Other -> Advanced Options -> Add-in Manager.<br><br> | ||
| + | In KAV Settings -> Configure Real-Time Protection -> Mail. <br> | ||
| + | DISABLE it. <br> | ||
| + | ---- | ||
| + | <br><br><U>For MS-Outlook 2007:</U><br><br> | ||
| + | :a. Open Microsoft Outlook. <br> | ||
| + | :b. Goto Tools then Click on Trust Center <br> | ||
| + | :c. Select Add-ins<br> | ||
| + | :d. On the right-panel under "Manage" select "Exchange Client Extensions" and click on "Go"<br> | ||
| + | :e. Uncheck the "AVP MailChecker" from the Add-In Manager list and click on OK.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | ||
| + | <li>'''When I am trying to scan my system it gives error in all files “ERROR!!! Unable to get Database Info.. return 8004025d”?'''<span id="anchor3"></span><br/><br/>'''Answer:'''<br/> | ||
| + | <br><br>Please make sure that you have downloaded the latest updates after installing eScan. If this doesn't resolve the problem, Please download the latest MWAV toolkit from the below link:<br><br> | ||
| + | [[Toolkit|<B><font color=blue>Download MWAV Toolkit</font></B>]]<br> | ||
| + | and execute the toolkit.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | ||
Revision as of 11:40, 12 October 2010
Index
eScan Error Messages
- I am getting eScan dump error in eScan version 10.
- While opening MS Outlook I get the error messages "Cannot load AVPMain.dll" and "Error initializing engine functions".
- When I am trying to scan my system it gives error in all files “ERROR!!! Unable to get Database Info.. return 8004025d”?
- "Exception ESocketException in module ESERV.EXE at 000463E3.Error 10104 in function socket. Not a WinSock Error".
- ISA Server-ERROR 500:(The ISA Server detected a proxy chain loop. There is a problem with the configuration of the ISA Server routing policy. Please contact your server administrator.)
- ISA Server-Error Code 12206: Proxy chain loop Background: The gateway has detected a proxy chain loop. This condition might indicate a configuration problem on a proxy server.
- In Windows 7 (64-Bit OS) Action Center "eScan Corporate Version is ON but it is no longer supported by this Operating System. Please contact your vendor."
- I get the “system restore encountered an error trying to enable/disable one or more drives” error.
- I am getting eScan dump error in eScan version 10
Answer:
If you happen to face eScan dump error problem, make sure that you try to reproduce it. If it is reproducible, please do the following settings:
- a. Go to regedit
- b. HKLM/Software/Microworld/eScan for windows/Mwmonitor ==> Change the value of Reg_Dword debug = 1
- c. Disable & Enable the Monitor once.
- d. Then try to reproduce the problem.
- e. If it gets reproduce hard boot the system.
- f. Start the system in SAFE MODE.
- g DO NOT start the system in normal mode, otherwise the logs will get deleted.
- h. After booting in safe mode, go to c:\program files\escan\log folder.
- i Copy monvir.log file to some other location other than c:\program files\escan\log folder.
- j Send that file to us at along with the steps you followed to reproduce the problem.
Answer:
Disable Kaspersky's Mail Checker which is integrated in Microsoft Outlook
For MS-Outlook 2002/2003:
In Outlook the add-in for “Kaspersky Mail Checker” is checked. Click Other -> Advanced Options -> Add-in Manager.
In KAV Settings -> Configure Real-Time Protection -> Mail.
DISABLE it.
For MS-Outlook 2007:
- a. Open Microsoft Outlook.
- b. Goto Tools then Click on Trust Center
- c. Select Add-ins
- d. On the right-panel under "Manage" select "Exchange Client Extensions" and click on "Go"
- e. Uncheck the "AVP MailChecker" from the Add-In Manager list and click on OK.
Answer:
Please make sure that you have downloaded the latest updates after installing eScan. If this doesn't resolve the problem, Please download the latest MWAV toolkit from the below link:
Download MWAV Toolkit
and execute the toolkit.
