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Q. I have installed eScan on my Windows XP Pro. When I log in as an administrator, all functions work fine. But if I login as a normal user, Outlook and other Net related functions stop working! What should be done?

A. For eScan to function properly when normal users are logged on, you need to give proper access rights for the eScan folder. Please follow the following step-by-step approach & the problem should be solved.

1. Go to Start--> Control panel--> Folder Options
2. Go to View tab UNCHECK the "Use Simple File Sharing" Option & Close.
3. Go to Windows Explorer
4. Right Click on the eScan Folder & select Properties &/OR Share & Security Option.
5. Select Security Tab on top
6. You need to add the user or the group in "Group Or User Names:" Window.
7. To do so select Add --> Advanced --> Find Now.
8. Select the user from the list given below & Click on "OK" button.
9. Now Highlight the User Just added & Check the Full Control Option in the permission list window.

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