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eScan Error Messages
- I am getting eScan dump error in eScan version 10.
- While opening MS Outlook I get the error messages "Cannot load AVPMain.dll" and "Error initializing engine functions".
- When I am trying to scan my system it gives error in all files “ERROR!!! Unable to get Database Info.. return 8004025d”?
- "Exception ESocketException in module ESERV.EXE at 000463E3.Error 10104 in function socket. Not a WinSock Error".
- ISA Server-ERROR 500:(The ISA Server detected a proxy chain loop. There is a problem with the configuration of the ISA Server routing policy. Please contact your server administrator.)
- ISA Server-Error Code 12206: Proxy chain loop Background: The gateway has detected a proxy chain loop. This condition might indicate a configuration problem on a proxy server.
- In Windows 7 (64-Bit OS) Action Center "eScan Corporate Version is ON but it is no longer supported by this Operating System. Please contact your vendor."
- I get the “system restore encountered an error trying to enable/disable one or more drives” error.
- I am getting eScan dump error in eScan version 10
Answer:
If you happen to face eScan dump error problem, make sure that you try to reproduce it. If it is reproducible, please do the following settings:
- a. Go to regedit
- b. HKLM/Software/Microworld/eScan for windows/Mwmonitor ==> Change the value of Reg_Dword debug = 1
- c. Disable & Enable the Monitor once.
- d. Then try to reproduce the problem.
- e. If it gets reproduce hard boot the system.
- f. Start the system in SAFE MODE.
- g. DO NOT start the system in normal mode, otherwise the logs will get deleted.
- h. After booting in safe mode, go to c:\program files\escan\log folder.
- i. Copy monvir.log file to some other location other than c:\program files\escan\log folder.
- j. Send that file to us at along with the steps you followed to reproduce the problem.
- While opening MS Outlook I get the error messages "Cannot load AVPMain.dll" and "Error initializing engine functions".
Answer:
Disable Kaspersky's Mail Checker which is integrated in Microsoft Outlook
For MS-Outlook 2002/2003:
In Outlook the add-in for “Kaspersky Mail Checker” is checked. Click Other -> Advanced Options -> Add-in Manager.
In KAV Settings -> Configure Real-Time Protection -> Mail.
DISABLE it.
For MS-Outlook 2007:
- a. Open Microsoft Outlook.
- b. Goto Tools then Click on Trust Center
- c. Select Add-ins
- d. On the right-panel under "Manage" select "Exchange Client Extensions" and click on "Go"
- e. Uncheck the "AVP MailChecker" from the Add-In Manager list and click on OK.
- a. Open Microsoft Outlook.
- When I am trying to scan my system it gives error in all files “ERROR!!! Unable to get Database Info.. return 8004025d”?
Answer:
Please make sure that you have downloaded the latest updates after installing eScan. If this doesn't resolve the problem, Please download the latest MWAV toolkit from the below link:
Download MWAV Toolkit and execute the toolkit. - "Exception ESocketException in module ESERV.EXE at 000463E3.Error 10104 in function socket. Not a WinSock Error".
Answer:
To resolve this error, download the latest eScan Hotfix. Click here for download links of eScan Hotfix. - * ISA Server-ERROR 500:(The ISA Server detected a proxy chain loop. There is a problem with the configuration of the ISA Server routing policy. Please contact your server administrator.)
- ISA Server-Error Code 12206: Proxy chain loop Background: The gateway has detected a proxy chain loop. This condition might indicate a configuration problem on a proxy server.
Answer:
You will have to Disabling the Web Proxy Filter.
To disable the Web Proxy filter for HTTP, do the following:
- In ISA Server Management, click the Firewall Policy node.
- On the Toolbox tab, click Protocols.
- Expand All Protocols, right-click HTTP, and then click Properties.
- Click the Parameters tab, and in Application Filters, clear Web Proxy Filter. Then click OK.
- Click Apply to update the firewall policy.
- In ISA Server Management, click the Firewall Policy node.
- ISA Server-Error Code 12206: Proxy chain loop Background: The gateway has detected a proxy chain loop. This condition might indicate a configuration problem on a proxy server.
- * ISA Server-ERROR 500:(The ISA Server detected a proxy chain loop. There is a problem with the configuration of the ISA Server routing policy. Please contact your server administrator.)
- ISA Server-Error Code 12206: Proxy chain loop Background: The gateway has detected a proxy chain loop. This condition might indicate a configuration problem on a proxy server.
Answer:
You will have to Disabling the Web Proxy Filter.
To disable the Web Proxy filter for HTTP, do the following:
- In ISA Server Management, click the Firewall Policy node.
- On the Toolbox tab, click Protocols.
- Expand All Protocols, right-click HTTP, and then click Properties.
- Click the Parameters tab, and in Application Filters, clear Web Proxy Filter. Then click OK.
- Click Apply to update the firewall policy.
- In ISA Server Management, click the Firewall Policy node.
- ISA Server-Error Code 12206: Proxy chain loop Background: The gateway has detected a proxy chain loop. This condition might indicate a configuration problem on a proxy server.
- In Windows 7 (64-bit OS) Action Center "eScan Corporate Version is ON but it is no longer supported by this Operating System. Please contact your vendor."
Answer:
To resolve this
- a. Open the Windows Registry
- (Make sure that regedit runs with administrative privileges)
- b. Then go to following registry key:
- [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MicroWorld]
and then delete below values
- "AVRegisteredWithWsc"=dword:00000001
- "ASRegisteredWithWsc"=dword:00000001
- "AVRegisteredWithWsc"=dword:00000001
- d. Close the Regedit.
- e. Reboot the system. This should resolve the problem.
