eScan BlogeScan Blog    eScan WebsiteeScan Website    eScan ForumeScan Forum    eScan FeedseScan Feeds     
    
Languages:     

From eScan Wiki

Revision as of 09:21, 11 September 2009; view current revision
←Older revision | Newer revision→
Jump to: navigation, search

General

Knowledgebase

Support

Image:escan-g.jpg
· Articles  · FAQ  · Troubleshooting   · Technical Information - Main Page

eScan - Troubleshooting

image

Q. When I logon to the system,the system does not startup. The system hangs while login.



Solution :

The problem might be with explorer.exe not running when windows get started.

Please check the following:

1. Check if explorer.exe is present in %WinDir%\ folder eg.c:\windows.

2. Start the Windows registry. (you can refer to FAQ - How to start the windows registry editor?)

Go to

HKLM\Software\MicroSoft\WindowsNT\CurrentVersion\Winlogon

On right side pane check for the entry and it should be present as given below:

shell = explorer.exe
  If it is not present Windows will not get loaded.


Note: you can check these by using a Bootable cd such as BARTPE/ERD Commander, if you are not able to check normally with windows.





Email us your feedback to solutions@mwti.net

eScan Copyright © 2015 MicroWorld Technologies Inc.- AntiVirus & Content Security.       Send your feedback to solutions@escanav.com eScan Wiki

    Privacy policy  About eScan Wiki  Disclaimers