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Q. I have installed eScan on my Windows XP Pro. When I log in as an administrator, all functions work fine. But if I login as a normal user, Outlook and other Net related functions stop working! What should be done?

<B>A.</B> For eScan to function properly when normal users are logged on, you need to give proper access rights for the eScan folder. Pls follow the following step-by-step approach & the problem should be solved.

  1. Go to Start--> Control panel--> Folder Options
  2. Go to View tab UNCHECK the "Use Simple File Sharing" Option & Close.
  3. Go to Windows Explorer
  4. Right Click on the eScan Folder & select Properties &/OR Share & Security Option.
  5. Select Security Tab on top
  6. You need to add the user or the group in "Group Or User Names:" Window.
  7. To do so select Add --> Advanced --> Find Now.
  8. Select the user from the list given below & Click on "OK" button.
  9. Now Highlight the User Just added & Check the Full Control Option in the permission list window.


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