eScan BlogeScan Blog    eScan WebsiteeScan Website    eScan ForumeScan Forum    eScan FeedseScan Feeds     
    
Languages:     

From eScan Wiki

Jump to: navigation, search
  

  General

 		 

  Knowledgebase

 		 

  Support
Image:escan-g.jpg
· Articles  · FAQ  · Troubleshooting   · Technical Information - Main Page
[edit]

eScan - Troubleshooting

image


Q. When CCTV is access through public IP using Browser it does not load camera view.


Solution: If Camera view is not loaded please follow the below step to check:

  1. Open Command prompt & go to c:\progra~1\escan directory
  2. rename owl.avs to owl.old
  3. Open mailscan.ini & search for the entry "IPIgnoreList" & insert the public IP used to open CCTV page, save & exit
  4. Run mailscan.exe from c:\progra~1\escan folder
  5. Restart the browser once.
  6. Start checking for the problem.

Note: If above step works out kindly forward the IP to qa@mwti.net for integrating it in the product. 



Email us your feedback to solutions@mwti.net
Retrieved from "https://wiki.escanav.com/wiki/index.php/Escan/english/eScan-TR34"

eScan Copyright © 2015 MicroWorld Technologies Inc.- AntiVirus & Content Security.       Send your feedback to solutions@escanav.com eScan Wiki

    Privacy policy  About eScan Wiki  Disclaimers   This page has been accessed 6,702 times.