Q. When I open my Outlook Express in Windows XP (SP3), my system hangs. In addition, the CPU utilization goes up to 100% for avpmapp.exe?

Solution:

1. Close Outlook Express.
2. Run regedit.exe, Go to

HKEY_LOCAL_MACHINE\SOFTWARE\MicroWorld\eScan for Windows\MwMonitor\ProcExclusions 

(Refer: - FAQ - How to start the windows registry editor?)

3. Create a DWORD (if it is not existing).

msimn.exe = DWORD

4. Set the value

Value = 1  

(Note: This will exclude the parent process)

5. In case the problem persists, set the value

Value = 2 

(Note: This will exclude both the parent and child processes)

In both the cases:

6. Go to the Command prompt. Click on Start >> Run >> cmd
7. Go to C:\Program files\eScan folder
8. Type the command reload /u and press enter (This will unload the eScan monitor)
9. Again, type the command reload /l and press enter (This will load the eScan monitor)
10.Now, open Outlook Express.

Email us your feedback to solutions@mwti.net