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eScan Version 11 (and above) Online Help

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Contents


Managing Mobile Devices

Creating Groups, Adding Devices and Uninstalling eScan
Column headingDescription
New GroupUse this Option to Create New Group for categorizing / adding Devices.
Add New DeviceUse this option to add new devices in created groups.
Add Multiple DevicesYou can import (*.txt) file with device and user details in the following format for adding multiple devices at once. Mobile no.1,Username1,Email-id1 for example: 9012345678,ABCD,abcd@xyz.com.

Note – Please do not put space before or after comma in the above format.

Remove GroupSelect a group and click on this option to Remove the selected group under Managed Devices.

Create New Group

Steps for Creating a New Group

1. Select the Managed Devices group present in the tree under Managed Mobile Devices module.
2. Click New Group option present under Action list Menu. You will be forwarded to Create New Group window, as shown above.
3. Write the Name of the Group that you wish to create.
4. Click Save button present at the bottom of the Window.
5. The created group will be added under Managed Devices group in the Managed Mobile Devices Window.

Add New Device

Steps to Add a new device
1. Select the Group where you wish to Add the device, present in the tree under Managed Mobile Devices module.
2. Now Click Add New Device option present under Action List.
3. Add Device Details in the respective fields present on Add New Device window.
4. Click Add button.
5. A Notification mail with a link to download and install eScan Mobile Security (client) will be sent on the email address.

Note: Using the Same enrollment details the user should register the product from the device.

Adding Multiple Devices

Using Add multiple Devices option present under Action List, you can Add multiple devices to a group by importing details from a Notepad (*. txt) file in the following format –Mobile no.1,Username1,Email-id1

Note: There is no Space after or before comma in the above format. Use a line break to separate each device information. All the fields are Mandatory and please provide correct email-id.

Steps to Add Multiple Devices

1. Select the Group in which you wish to add multiple devices using the folder tree present on the Managed Mobile Device window.
2. Now open Add New Devices option present under Action list.
3. Browse the .txt file that has the required details using the Browse option present on the Add Multiple Devices Window.
4. Click OK button to add the devices, all devices from the .txt file will be added to the group.
5. Details will be added and visible in Client Devices present under the selected group.

Moving Devices from one Group to the other

After Adding Devices in a group, you can move desired devices from one group to other whenever required.

Steps for Moving Devices from one Group to other –

1. Select the Group where the devices are already added using the tree present in the Managed Mobile Devices.
2. Now select the desired devices that you wish to move from this group to another using the check box present beside it.
3. Now Click Client Action List Menu present at the top in the Managed Mobile Devices screen and select Move to Group option, as shown below –
4. You will be forwarded to Select Group Window, select the desired group to which you wish to move the selected devices. And click OK button.
5. The selected devices will be moved to the group instantly.

Note: You can create a New Group using the New Group option present in the Select Group Window.

Viewing Device Properties

Using the following simple steps you can View the Properties/Details of the Added Devices.

Steps for Viewing Device Properties

1. Select the Device present in the list on the Managed Mobile Devices screen to view its properties.
2. Now click Properties under Client Action list menu.
3. You will be forwarded to the Device properties window, all details of the device will be displayed on Properties window, as shown below -
4. Click Close to close the Properties Window

Removing Device(S) from the Group

Using the following simple steps you can remove the Device(s) from any group whenever required –

1. Using the respective check box select the Device(s) that you wish to remove from the desired Group in Managed Mobile Devices Module. Please note that you can select single or multiple devices for deletion.
2. Now Click Remove from Group option present Client Action List menu.
3. You will be prompted with a message for confirming the deletion, as shown below --
4. Click OK on the dialog box to delete the selected device from the group.
5. The selected device will be removed instantly from the group.

Note:If the user has uninstalled eScan Mobile Security (Client) from the device using Uninstall option present in Android OS, then the Administrator has to manually remove the device from the Mobile device Management Console.

Resending Enrollment Email

In case the user has not received the Enrollment email sent to him at the time of adding the device, you can resend the email by using Resend Enrollment Email option present under Client Action List menu in Managed Mobile Devices section.

Changing Email Address for Product Enrollment

You can change the email Address for sending enrollment mail using the following simple steps

1. Select the Device using the respective check box in the Managed Mobile Devices window.
2. Now Click Client Action List Menu present at the top.
3. Click Change Username/Email ID under Client Action List menu, you will be forwarded to the Change Details Window, as shown below –
4. Make desired changes and click Save Details at the bottom of the Change Details window.

Disenroll

Using this option you can Disenroll or remove the device from the list of managed devices.

1. Select the Device using the respective check box in the Managed Mobile Devices window.
2. Now Click Client Action List Menu present at the top.
3. Click Disenroll under Client Action List menu.
4. Click OK.

Protecting Managed Devices with Policies Using Policy details options present under Policy, you can configure following settings in eScan Mobile security installed on Managed Devices –

1. Enable / Disable eScan Modules in eScan Mobile Security on Mobile Devices.
2. Define settings for all Modules of eScan Mobile Security on Managed Devices.
3. Configure Settings for Call and SMS Filter.
4. Define Policy for Blacklisting / Whitelisting Applications and Websites.
5. Enable Anti – Theft module on the managed devices.
6. Define additional settings for Notifications and logs.
7. Define Admin password for the managed devices.
8. Switch on GPS on Managed Devices.
9. Initiate installation of APK on mobile device.

Note: All Policies will be applied on the Managed Devices in selected Group.

Steps for Defining Policies for the Group

1. Select the desired group for which you wish to define policies in the Managed Mobile Devices module, click Policy under the Group, as shown below –
2. Now click Policy Details on the interface, you will be forwarded to the Policy Details Window.

Anti-Virus Policy

Click on Anti-Virus Policy to define policies for Anti-Virus. You can define settings for the following options-
Policy NameDescription
Anti – Virus Policy
Scan Settings Using options present under this, define settings for Enabling or Disabling Virus Protection on Devices along with Scanning type settings for Managed Devices.
ProtectionSelect from Dropdown to enable or Disable Protection on Managed Devices in the group.
Scan TypeSelect from Dropdown to Scan All Files or Executable on Managed Devices in the Group.
Automatic ScanUse options present under this to Scan Devices on Startup, or Schedule Scan as per requirement.
Startup ScanSelect from dropdown to Enable or Disable Scanning on Device Startup, as per your requirement.
Schedule ScanSelect from dropdown to Schedule Scanning on Managed Devices in the Selected group weekly or daily or else select disable.
Scan DaySelect from drop down to select day for Scanning managed devices present in the group.
Select Scan TimeUse the up and down arrow buttons to define time for Scanning Managed devices in the Group.
Schedule Update SettingsDefine Settings for Updating eScan on Devices.
Schedule UpdateUsing this drop down, you can disable update or schedule update weekly, or daily as per your requirement.
Update DayUsing this drop down, you can disable update or schedule update weekly, or daily as per your requirement.
Update TimeDefine the time at which you wish the updates to be delivered on the devices. It will be helpful in saving network congestion where large numbers of devices are added in the MDM Server.
Check for WiFiEnable or disable the WiFi as per requirement to schedule update or disable the update.

Call and SMS Filter Policy

Click Call and SMS Filter Policy to define policies for Filtering Calls and SMS for incoming calls and SMS and for outgoing call on managed devices.

It includes following options –

OptionDescription
Call and SMS Filter Mode
White List Accept the Call From White listed numbers only and reject others.
Both listVerify the number to Block or accept the call with the number present in White List and Black List. Reject calls from all other numbers.
Allow ContactsApart from the numbers present in Blacklist or Whitelist, allow calls from Contact list saved on the device.
Block Non Numeric SMSSMS coming from Non numeric numbers will be blocked.

Parental Policy

Click Parental Policy to define policies for Application and Web Control. It allows you to White List or Black list applications or websites on managed devices.

OptionDescription
Parental Control ModeAllow or Block Applications, or Websites or Both based on your requirement and Policies.
Add / Block Application List1. Apps added to this list will be Allowed/Blocked as per action specified.

2. System apps will be Allowed by default unless explicitly added to "Block" action. 3. User Installed apps will be Blocked by default unless explicitly added to "Allow" action. 4. If action is set to "Ask Uninstall" the device will prompt the User to uninstall the App and will remain "Non-Compliant" until the App is uninstalled.

ExclusionsYou can allow user to view specified websites or web pages by adding them to exclusions.

Web filtering allows user to view websites from the exclusion list regardless of the selected categories.

Deployment status

OptionDescription
Enable Anti- theftTick this checkbox to Enable anti-theft under Managed Devices.
Send SMS notification on SIM card change1Tick this checkbox to receive an SMS notification on changing the SIM card without the permission of the administrator. The notification will send to the number set by the administrator.
Send Email notification on SIM card ChangeTick this checkbox to receive an email notification on changing the SIM card without the permission of the administrator. The email notification will sent to administrators’ email id and also the custom email id that the administrator has specified.

Note: If Anti-theft is not enabled and the devices is lost or stolen, even then it will receive Anti-theft messages, if connected to an internet.

Additional Settings

Description – Use this option to enable or disable the above option on selected managed devices.

OptionsDescription
Show NotificationUse this checkbox to Enable Notifications option present under Additional Settings on Managed Devices present in the selected Group. All notification messages will be shown on Devices.
SoundUse this checkbox to Enable Sound option present under Additional Settings on Managed Devices present in the selected Group. Alert sound will be played on the device for application events.
Write LogsUse this checkbox to Enable Write Logs option present under Additional Settings on Managed Devices present in the selected Group. Logs for User actions will be maintained in eScan Log files.
Disable System SettingsUse this checkbox to disable/block Andriod settings.
Policy Data Collection FrequencyDefine time frequency for collecting Policy Data from devices. By default it is 60 minutes.

Password Policy

Use this option to define Administrative Password that will allow the user to configure settings of eScan Module on respective Managed devices.

Device Oriented Policy

Use this option switch on/off GPS on selected managed devices.

Required Applications Policy

Using Import option present under this tab, you can import the applications from App Store for installation on Managed devices in the group through Policy deployment.

Steps for Importing Apps from App Store

1. Click Import.
2. Select the desired app that you wish to install on Managed Devices using the respective check box and click Save.
3. The selected App will be imported.
4. Click Deploy. The Policy will be deployed on the device instantly if internet connectivity is available on the device. If internet connection is not available, the change willbeit will be applied in next scheduled sync time, by default sync time is 60 minutes. The following screen appears confirming the deployment.
On Policy Deployment the user will get the message on Phone to install the app, on acceptance he will be provided with the option to start the installation process. If user cancels the installation, it will alert the user when the next sync happens.

Default, Save, or Cancel

Description - You can select eScan default settings or Save the setting defined by you for implementing / deploying on selected Managed Devices.


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