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Managed Mobile Devices

The Managed Mobile Devices module lets you take action related to a group and specific device(s). There are following buttons in this module:

  • Action List
  • Client Action List
  • Select/Add Columns
  • Policy Templates

Action List

This drop-down lets you take an action for a group.

New Group

This option lets you create a new group for categorizing/adding devices.

Add New Device

This option lets you add new devices to the selected groups.

Add Multiple Devices

This option lets you import (*.txt) file with device and user details in the following format for adding multiple devices at once.

Mobile no.1,Username1,Email ID1 for example: 9012345678,ABCD,abcd@xyz.com

Note: Do not put space before or after comma in the above format.

Remove Group

This option lets you remove a group from the Managed Devices.

Change Server IP

This option lets you change the server IP address on the managed device. The new server IP can be allotted to a particular group or list of devices.

Synchronize with LDAP/Active Directory

This option lets you synchronize the managed devices with the source active Directory Organization unit, the minimum sync interval is five minutes and you can also exclude ADS source files that are not required.

Properties

This option lets you view properties of the group such as Name, Parent Group, Group Type.

Group Type

MDM

In case the containerization benefits are not required, select the group type as MDM. The policies are applied to the Personal profile of the devices in the MDM group type. Web-blocking, Application Control etc. policies can be applied to the devices without creating a work profile (Container).

COD

In case the device belongs to a company and is given to an employee for company work/task purposes, select the group type as COD (Company Owned Device). As company is the device owner, the device will always be policy restricted irrespective of the Geo/Wi-Fi location. Containerization and its benefits are available for COD group type.

BYOD

In case the users are allowed to bring their own devices to company for work/task purposes, select the group type as BYOD (Bring Your Own Device). In this group type, policies will be applied within the Geo/Wi-Fi location. The restrictions as per the policy will be applied only if the device is in Geo/Wi-Fi location. If the device is out of the Geo/Wi-Fi location, the device will be free of restrictions. Containerization and its benefits are available for BYOD group type.

Creating a New Group

  1. Select a group to which the group is to be added.
  2. Click Action List > New Group. Create New Group window appears.
  3. Enter a name.
  4. Select a preferred group type.
  5. Click Save. A new group will be created.

Adding a New Device

After a group is created, you will be required to add devices to the respective groups for managing and securing them efficiently. To add a device, follow the steps given below:

1. Select a group.

2. Click Action List > Add New Device. Add New Device window appears.

3. Enter the mandatory details.

4. Select the appropriate OS type.

5. Click Add. An enrollment email with a link to download and install eScan Device Management (client) will be sent to the specified email address.

Note

The mobile number required here is only for indicative purposes and it need not be an actual mobile number.

Adding Multiple Devices

By using Add Multiple Devices option, you can add multiple devices to a group by importing details from a .csv or .txt file in the following format – Mobile no. 1, Username1, Email-id1

To add multiple devices, follow the steps given below:

  1. Select a group.
  2. Click Action list > Add Multiple Devices. Add Multiple Devices window appears.
  3. Click Browse and select the .txt and .csv file consisting required details.
  4. Click OK. All devices from the .txt and .csv file will be added to the group.

Note

Ensure there is no space before or after comma in the above format.

Use a line break to separate each device’s information.

Removing a group

To remove a group, follow the steps given below:

Group Removal is allowed only for empty groups. (Group(s) that contains no devices)

1. Select a group.

2. Click Action List > Remove Group. A confirmation prompt appears.

3. Click OK. The group will be removed.

Changing Server IP address

  1. Select a group.
  2. Click Action List > Change Server IP. Change Server IP Address window appears.
  3. Select the Change To check box and enter the new server IP address.
  4. In the Apply to section, select whether IP address change is forGroups or List of Devices.
  5. After you are done making changes, click Apply. The progress of the command is shown in the new window after some interval.

Synchronizing with Active Directory

To synchronize a group with Active Directory, follow the steps given below:

  1. Select a group and then click Action List > Synchronize with LDAP/Active Directory. Synchronize with LDAP/Active Directory window appears.
  2. If you want to change the target group for synchronization, clickBrowse and select a group or subgroup. (Skip this step if you don’t want to change the group).
  3. Select the Source LDAP/Active Directory Organization Unit by clickingBrowse. It takes you to LDAP/Active Directory; selection will depend upon which OU you want to synchronize. After selecting OU, click OK.
  4. Set the Synchronization Interval as per your requirement.
  5. Click OK.

To exclude group(s) from AD sync

  1. Check Excluded LDAP/Active Directory Sources. Click Exclude. Select OU to Exclude pop-up appears.
  2. Select the group you want to exclude and then click OK .

Client Action List

This drop-down lets you take action for the devices added in the console.

Select a device or devices and take the action of your preference.

Moving Devices from one group to the other group

After adding devices in a group, you can move a device or devices from one group to other as per your requirement.

To move device(s) from one group to other, follow the steps given below:

  1. Select the group in which the device(s) is already added and then click Client Devices.
  2. Select the device you want to move to another group and then click Client Action List > Move to Group . Select Group window appears.
  3. Select the group to which you wish to move the device(s) and then click OK.

Note

You can create a New Group by clicking New Group and move the device(s) to that group.

Checking a Device’s Properties

The Properties option lets you check a device’s general properties, anti-virus settings, protection status and miscellaneous properties.

1. Select a device.

2. Click Client Action List > Properties. The Properties window for the selected device appears.

Removing a device from group

The Remove from Group option lets you remove any device from a group.

  1. Select a device.
  2. Click Client Action List > Remove from Group. A confirmation prompt appears.
  3. Click OK. The device will be removed from the group.

NOTE

If a device is removed, all details related to that device are also deleted from the database.

Resending Enrollment Email

The Resend Enrollment Email option lets you resend the enrollment email to the user who didn’t receive it at the time of adding the device.

  1. Select the specific device.
  2. Click Client Action List > Resend Enrollment Email. A new enrollment email will be sent to the user.

Changing a User’s Name/Email ID

The Change Username/Email ID option lets you change the name/email ID of a user.

  1. Select the specific device.
  2. Click Client Action List > Change Username/Email ID. Change Details window appears.

3. Make the required changes and then click Save Details. The User details will be updated.

Disenrolling a device

The Disenroll option lets you disenroll a device.

1. Select a device.

2. Click Client Action List > Disenroll. A confirmation prompt appears.

3. Click OK. The selected device will be disenrolled.

Policy

Steps for Defining Policies for the Group

To define policies for a group, select a group and under the group, click Policy. Group Policy pane appears on the right side.

Clicking Select Template displays a list of available templates.

Clicking Policy Templates displays Policy Template screen and lets you create, copy and assign template to specific group or devices.


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