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| - | <B>Q. When trying to download any file / view reports from a Intranet site (For example: http://200.100.111.112) it takes time to download the same on the system having eScan installed with Web Protection enabled. Disabling / Pausing eScan protection solves the problem and user can download the files / view the reports properly without any delay.</B> | + | <B>Q. While trying to download any file / view reports from a Intranet site (For example: http://200.100.111.112) it takes time to download the same on the system having eScan installed with Web Protection enabled. Disabling / Pausing eScan protection solves the problem and user can download the files / view the reports properly without any delay.</B> |
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| # Search for IPIgnoreList= | # Search for IPIgnoreList= | ||
| # Enter the IP (For example: the entry will look like: IpIgnoreList=200.100.111.112) you want to allow, | # Enter the IP (For example: the entry will look like: IpIgnoreList=200.100.111.112) you want to allow, | ||
| - | # Save & Close. | + | # Save & Close the file. |
| - | # Run mailscan.exe from the command prompt (from the eScan directory) & restart the browser. | + | # Run / Execute "mailscan.exe" from eScan Installed Directory path (\Program files\eScan)& restart the browser (Reboot of the system is recommended). |
| - | # Reboot of the system is recommended | + | |
| ---- | ---- | ||
| <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B> | <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B> | ||
Revision as of 10:42, 18 August 2010
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eScan - Troubleshooting
 Q. While trying to download any file / view reports from a Intranet site (For example: http://200.100.111.112) it takes time to download the same on the system having eScan installed with Web Protection enabled. Disabling / Pausing eScan protection solves the problem and user can download the files / view the reports properly without any delay.
Solution:- To allow blocking of IP based local intranet from being blocked by eScan web-protection, follow the below settings:
Email us your feedback to solutions@mwti.net |
