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-&nbsp;<B>General</B>+&nbsp;<B><p>&nbsp;&nbsp;General</p></B>
* [[Main Page|<font color="blue">Home</font>]] * [[Main Page|<font color="blue">Home</font>]]
* [[Marketing|<font color="blue">Marketing</font>]] * [[Marketing|<font color="blue">Marketing</font>]]
* [[Events|<font color="blue">Events</font>]] * [[Events|<font color="blue">Events</font>]]
* [[Marketing/Advertisement|<font color="blue">Advertisement</font>]] * [[Marketing/Advertisement|<font color="blue">Advertisement</font>]]
 +* [[Escan/english/Security_Awareness|<font color="blue">Security Awareness</font>]]
|width="1000pt" style="width:11%; font-size:95%; white-space:nowrap;" | |width="1000pt" style="width:11%; font-size:95%; white-space:nowrap;" |
-&nbsp;<B>Knowledgebase</B>+&nbsp;<B><p>&nbsp;&nbsp;Knowledgebase</p></B>
* [[Technical Info|<font color="blue">Technical Information</font>]] * [[Technical Info|<font color="blue">Technical Information</font>]]
* [[Beta Testing|<font color="blue">Beta Testing</font>]] * [[Beta Testing|<font color="blue">Beta Testing</font>]]
* [[Release Candidate|<font color="blue">Release Candidate</font>]] * [[Release Candidate|<font color="blue">Release Candidate</font>]]
* [[User Guide|<font color="blue">User Guides</font>]] * [[User Guide|<font color="blue">User Guides</font>]]
 +* [[Escan/english/Technologies|<font color="blue">Technologies</font>]]
|width="1000pt" style="width:11%; font-size:95%;white-space:nowrap;" | |width="1000pt" style="width:11%; font-size:95%;white-space:nowrap;" |
&nbsp;<B><p>&nbsp;&nbsp;Support</p></B> &nbsp;<B><p>&nbsp;&nbsp;Support</p></B>
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[[Image:EScan.jpg|image|right|100px]] [[Image:EScan.jpg|image|right|100px]]
-<B>Q. When trying to download any file / view reports from a Intranet site (For example: http://200.100.111.112) it takes time to download the same on the system having eScan installed with Web Protection enabled. Disabling / Pausing eScan protection solves the problem and user can download the files / view the reports properly without any delay.</B>+<B>Q. While trying to download any file / view reports from a Intranet site (For example: http://200.100.111.112) it takes time to download the same on the system having eScan installed with Web Protection enabled. Disabling / Pausing eScan protection solves the problem and user can download the files / view the reports properly without any delay.</B>
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# Go to the eScan Installed Directory path (\Program files\eScan), # Go to the eScan Installed Directory path (\Program files\eScan),
-# Open file Mailscan.ini with Notepad, +# Open the file Mailscan.ini with Notepad,
# Search for IPIgnoreList= # Search for IPIgnoreList=
-# Enter the IP (For example: the entry will look like: IpIgnoreList=200.100.111.112) you want to allow,+# Enter the IP ( For example the entry will look like: '''IpIgnoreList=200.100.111.112''' ) you want to allow,
-# Save & Close. +# Save & Close the file.
-# Run mailscan.exe from the command prompt (from the eScan directory) & restart the browser. +# Run / Execute "mailscan.exe" from eScan Installed Directory path (\Program files\eScan) & restart the browser (Reboot of the system is recommended).
-# Reboot of the system is recommended+ 
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<B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B> <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B>

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· Articles  · FAQ  · Troubleshooting   · Technical Information - Main Page

eScan - Troubleshooting

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Q. While trying to download any file / view reports from a Intranet site (For example: http://200.100.111.112) it takes time to download the same on the system having eScan installed with Web Protection enabled. Disabling / Pausing eScan protection solves the problem and user can download the files / view the reports properly without any delay.



Solution:-

To allow blocking of IP based local intranet from being blocked by eScan web-protection, follow the below settings:


  1. Go to the eScan Installed Directory path (\Program files\eScan),
  2. Open the file Mailscan.ini with Notepad,
  3. Search for IPIgnoreList=
  4. Enter the IP ( For example the entry will look like: IpIgnoreList=200.100.111.112 ) you want to allow,
  5. Save & Close the file.
  6. Run / Execute "mailscan.exe" from eScan Installed Directory path (\Program files\eScan) & restart the browser (Reboot of the system is recommended).



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