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{| class="wikitable" border="0" {| class="wikitable" border="0"
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{| id="mp-topbanner" style="width:100%; background:#fcfcfc; margin-top:1.2em; border:1px solid #ccc;" {| id="mp-topbanner" style="width:100%; background:#fcfcfc; margin-top:1.2em; border:1px solid #ccc;"
| style="width:56%; color:#000;" | | style="width:56%; color:#000;" |
{| style="width:280px; border:none; background:none;" {| style="width:280px; border:none; background:none;"
-| [[Image:mwti_logo.gif|left]]+| [[Image:Escan_wikipedia.jpg|left|<!--We add confidence to computing-->]]
|} |}
|width="1000pt" style="width:11%; font-size:95%;" white-space:nowrap;| |width="1000pt" style="width:11%; font-size:95%;" white-space:nowrap;|
-<B>General</B>+&nbsp;<B><p>&nbsp;&nbsp;General</p></B>
* [[Main Page|<font color="blue">Home</font>]] * [[Main Page|<font color="blue">Home</font>]]
* [[Marketing|<font color="blue">Marketing</font>]] * [[Marketing|<font color="blue">Marketing</font>]]
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* [[Marketing/Advertisement|<font color="blue">Advertisement</font>]] * [[Marketing/Advertisement|<font color="blue">Advertisement</font>]]
 +* [[Escan/english/Security_Awareness|<font color="blue">Security Awareness</font>]]
|width="1000pt" style="width:11%; font-size:95%; white-space:nowrap;" | |width="1000pt" style="width:11%; font-size:95%; white-space:nowrap;" |
-<B>Knowledgebase</B>+&nbsp;<B><p>&nbsp;&nbsp;Knowledgebase</p></B>
* [[Technical Info|<font color="blue">Technical Information</font>]] * [[Technical Info|<font color="blue">Technical Information</font>]]
* [[Beta Testing|<font color="blue">Beta Testing</font>]] * [[Beta Testing|<font color="blue">Beta Testing</font>]]
* [[Release Candidate|<font color="blue">Release Candidate</font>]] * [[Release Candidate|<font color="blue">Release Candidate</font>]]
* [[User Guide|<font color="blue">User Guides</font>]] * [[User Guide|<font color="blue">User Guides</font>]]
 +* [[Escan/english/Technologies|<font color="blue">Technologies</font>]]
|width="1000pt" style="width:11%; font-size:95%;white-space:nowrap;" | |width="1000pt" style="width:11%; font-size:95%;white-space:nowrap;" |
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* [[EMail|<font color="blue">eMail</font>]] * [[EMail|<font color="blue">eMail</font>]]
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 +* [[Remote Support|<font color="blue">Remote Support</font>]]
* [[Forums|<font color="blue">Forums</font>]] * [[Forums|<font color="blue">Forums</font>]]
|} |}
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|style="text-align:right;"|&nbsp;&nbsp;'''·''' [[Technical Info|<font size=1.5 color="blue">Technical Information - Main Page</font>]] |style="text-align:right;"|&nbsp;&nbsp;'''·''' [[Technical Info|<font size=1.5 color="blue">Technical Information - Main Page</font>]]
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!<h2 id="mp-tfp-h2" style="margin:0; background:#C7E587; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">eScan - Troubleshooting</h2> !<h2 id="mp-tfp-h2" style="margin:0; background:#C7E587; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">eScan - Troubleshooting</h2>
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[[Image:EScan.jpg|image|right|100px]] [[Image:EScan.jpg|image|right|100px]]
-<B>Q. eScan web-protection blocks my local ip based intranet website.How should I stop eScan web-protection from blocking intranet website? </B>+<B>Q. While trying to download any file / view reports from a Intranet site (For example: http://200.100.111.112) it takes time to download the same on the system having eScan installed with Web Protection enabled. Disabling / Pausing eScan protection solves the problem and user can download the files / view the reports properly without any delay.</B>
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To allow blocking of IP based local intranet from being blocked by eScan web-protection, follow the below settings: To allow blocking of IP based local intranet from being blocked by eScan web-protection, follow the below settings:
-# Open Command Prompt, + 
-# Go to the eScan Installed Directory path,+# Go to the eScan Installed Directory path (\Program files\eScan),
-# Open file Mailscan.ini with Notepad, +# Open the file Mailscan.ini with Notepad,
# Search for IPIgnoreList= # Search for IPIgnoreList=
-# Enter the IP (for eg. the local intranet ip) you want to allow,+# Enter the IP ( For example the entry will look like: '''IpIgnoreList=200.100.111.112''' ) you want to allow,
-# Save & Close. +# Save & Close the file.
-# Run mailscan.exe from the command prompt (from the eScan directory) & restart the browser. +# Run / Execute "mailscan.exe" from eScan Installed Directory path (\Program files\eScan) & restart the browser (Reboot of the system is recommended).
-# Reboot of the system is recommended+ 
---- ----
<B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B> <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B>

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· Articles  · FAQ  · Troubleshooting   · Technical Information - Main Page

eScan - Troubleshooting

image

Q. While trying to download any file / view reports from a Intranet site (For example: http://200.100.111.112) it takes time to download the same on the system having eScan installed with Web Protection enabled. Disabling / Pausing eScan protection solves the problem and user can download the files / view the reports properly without any delay.



Solution:-

To allow blocking of IP based local intranet from being blocked by eScan web-protection, follow the below settings:


  1. Go to the eScan Installed Directory path (\Program files\eScan),
  2. Open the file Mailscan.ini with Notepad,
  3. Search for IPIgnoreList=
  4. Enter the IP ( For example the entry will look like: IpIgnoreList=200.100.111.112 ) you want to allow,
  5. Save & Close the file.
  6. Run / Execute "mailscan.exe" from eScan Installed Directory path (\Program files\eScan) & restart the browser (Reboot of the system is recommended).



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