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| - | | [[Image:mwti_logo.gif|left]] | + | | [[Image:Escan_wikipedia.jpg|left|<!--We add confidence to computing-->]] |
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| - | <B>General</B> | + | <B><p> General</p></B> |
| * [[Main Page|<font color="blue">Home</font>]] | * [[Main Page|<font color="blue">Home</font>]] | ||
| * [[Marketing|<font color="blue">Marketing</font>]] | * [[Marketing|<font color="blue">Marketing</font>]] | ||
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| + | * [[Escan/english/Security_Awareness|<font color="blue">Security Awareness</font>]] | ||
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| - | <B>Knowledgebase</B> | + | <B><p> Knowledgebase</p></B> |
| * [[Technical Info|<font color="blue">Technical Information</font>]] | * [[Technical Info|<font color="blue">Technical Information</font>]] | ||
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| + | * [[Escan/english/Technologies|<font color="blue">Technologies</font>]] | ||
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| - | <B> Support </B> | + | <B><p> Support</p></B> |
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| + | |style="text-align:left;"|'''·''' [[Escan/english/eScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]] '''·''' [[Escan/english/eScan-FAQ|<font size=1.5 color="blue">FAQ</font>]] '''·''' [[Escan/english/eScan-Troubleshooting|<font size=1.5 color="blue">Troubleshooting</font>]] | ||
| + | |style="text-align:right;"| '''·''' [[Technical Info|<font size=1.5 color="blue">Technical Information - Main Page</font>]] | ||
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| + | <B>Q. How to debug updates related problem?</B> | ||
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| · Articles · FAQ · Troubleshooting | · Technical Information - Main Page |
[edit]
eScan - Troubleshooting
 Q. How to debug updates related problem?
Solution:-
To debug update/signature related problem, refer to the Download.log and Autoftp.log. Download.log – will hold all the information of files which have been downloaded currently or previously. If any of the downloaded file has * mark at the end of the file, which means that file is not downloaded properly or it is corrupt. Please report this problem immediately at support@mwti.net. Autoftp.log – This file hold the information whether eScan downloader is invoked or not after particular time. If you have direct internet connection, you should not face any difficulty. But if you are not able to download the updates even though you have direct internet connection, follow the below steps to debug the problem:
This file will give the indication whether eScan downloader is able to get the correct information from the download servers of MWTI or not. Same settings can be followed even if you have Proxy server.
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