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{| class="wikitable" border="0" {| class="wikitable" border="0"
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{| id="mp-topbanner" style="width:100%; background:#fcfcfc; margin-top:1.2em; border:1px solid #ccc;" {| id="mp-topbanner" style="width:100%; background:#fcfcfc; margin-top:1.2em; border:1px solid #ccc;"
-| style="width:56%; color:#000;" |+| style="width:15%; color:#000;" |
-{| style="width:280px; border:none; background:none;"+{| style="width:100px; border:none; background:none;"
-| [[Image:mwti_logo.gif|frame|left|100px|<!--We add confidence to computing-->]]+| [[Image:Mailscan_write.JPG]]
|} |}
-|width="1000pt" style="width:11%; font-size:95%;" white-space:nowrap;|+|style="text-align:left;"|'''·''' [[Escan/english/MailscanScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/MailScan-FAQ|<font size=1.5 color="blue">FAQ</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/MailScan-Troubleshooting|<font size=1.5 color="blue">Troubleshooting</font>]]&nbsp;&nbsp;'''·''' [[User Guide|<font size=1.5 color="blue">User Guide</font>]]
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-* [[Main Page|<font color="blue">Home</font>]]+
-* [[Marketing|<font color="blue">Marketing</font>]]+
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-* [[Technical Info|<font color="blue">Technical Information</font>]]+
-* [[Beta Testing|<font color="blue">Beta Testing</font>]]+
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-* [[Telephonic Support|<font color="blue">Telephone</font>]]+
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|} |}
-How can I stop emails, scanned by Mailscan, from being deleted due to the SURBL / RBL checks. These emails should automatically be quarantined instead of being deleted? + 
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 +<h2 id="mp-tfp-h2" style="margin:0; background:#6985C3; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">MailScan - Troubleshooting</h2>
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 +<B>Q. How can I stop emails, scanned by Mailscan, from being deleted due to the SURBL / RBL checks. These emails should automatically be quarantined instead of being deleted? </B>
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While While
- Deleteflags=2 (this will quarantine the emails found in the SURBL/RBL listing).+ Deleteflags=2 (this will delete the emails found in the SURBL/RBL listing).

Current revision

Image:Mailscan_write.JPG
· Articles  · FAQ  · Troubleshooting  · User Guide   · Technical Information - Main Page

MailScan - Troubleshooting

image


Q. How can I stop emails, scanned by Mailscan, from being deleted due to the SURBL / RBL checks. These emails should automatically be quarantined instead of being deleted?



Solution:

To stop emails being deleted due to SURBL / RBL listing, follow the below steps:

  1. Open the mailscan.ini in \program files\mailscan folder,
  2. set the value for
 Deleteflags=0 (this will quarantine the emails found in the SURBL/RBL listing).

While

Deleteflags=2 (this will delete the emails found in the SURBL/RBL listing).




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