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· Articles  · FAQ  · Troubleshooting   · Technical Information - Main Page
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MailScan - Troubleshooting

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Q. How can I stop emails from being quarantined due to HTML SRC=CID... and for Non-Verified Sender-Single URL. I have Mailscan for SMTP?



Solution: To stop emails from being quarantined due to HTML SRC=CID... and for Non-Verified Sender-Single URL, follow the below steps:

1. Open Mailscan.ini from \Program Files\Mailscan folder (Mailscan installed directory),

2. Locate the below entries and change the value as given below: 

ConsiderCIDasSrcString=0
ConsiderAttWithCIDasSpam=0
ScoreForNonVerifiedSender=5
ScoreForNonVerifiedSenderSingleURL=5

3. Then restart the Mailscan for SMTP service. 



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