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1. I am getting eScan dump error in eScan version 10.
2. While opening MS Outlook I get the error messages "Cannot load AVPMain.dll" and "Error initializing engine functions".
3. When I am trying to scan my system it gives error in all files “ERROR!!! Unable to get Database Info.. return 8004025d”?
4. "Exception ESocketException in module ESERV.EXE at 000463E3.Error 10104 in function socket. Not a WinSock Error".
5. ISA Server-ERROR 500:(The ISA Server detected a proxy chain loop. There is a problem with the configuration of the ISA Server routing policy. Please contact your server administrator.)
6. ISA Server-Error Code 12206: Proxy chain loop Background: The gateway has detected a proxy chain loop. This condition might indicate a configuration problem on a proxy server.
7. In Windows 7 (64-Bit OS) Action Center "eScan Corporate Version is ON but it is no longer supported by this Operating System. Please contact your vendor."
8. I get the “system restore encountered an error trying to enable/disable one or more drives” error.

1. I am getting eScan dump error in eScan version 10
   
   Answer:
   

If you happen to face eScan dump error problem, make sure that you try to reproduce it. If it is reproducible, please do the following settings:

a. Go to regedit

b. HKLM/Software/Microworld/eScan for windows/Mwmonitor ==> Change the value of Reg_Dword debug = 1

c. Disable & Enable the Monitor once.

d. Then try to reproduce the problem.

e. If it gets reproduce hard boot the system.

f. Start the system in SAFE MODE.

g. DO NOT start the system in normal mode, otherwise the logs will get deleted.

h. After booting in safe mode, go to c:\program files\escan\log folder.

i. Copy monvir.log file to some other location other than c:\program files\escan\log folder.

j. Send that file to us at qa@escanav.com along with the steps you followed to reproduce the problem.

2. While opening MS Outlook I get the error messages "Cannot load AVPMain.dll" and "Error initializing engine functions".
   
   Answer:
   
   
   Disable Kaspersky's Mail Checker which is integrated in Microsoft Outlook
   
   For MS-Outlook 2002/2003:
   
   In Outlook the add-in for “Kaspersky Mail Checker” is checked. Click Other -> Advanced Options -> Add-in Manager.
   
   In KAV Settings -> Configure Real-Time Protection -> Mail.
   DISABLE it.
   
   For MS-Outlook 2007:
   
   

   a. Open Microsoft Outlook.
   

   b. Goto Tools then Click on Trust Center
   

   c. Select Add-ins
   

   d. On the right-panel under "Manage" select "Exchange Client Extensions" and click on "Go"
   

   e. Uncheck the "AVP MailChecker" from the Add-In Manager list and click on OK.
   

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3. When I am trying to scan my system it gives error in all files “ERROR!!! Unable to get Database Info.. return 8004025d”?
   
   Answer:
   
   
   Please make sure that you have downloaded the latest updates after installing eScan. If this doesn't resolve the problem, Please download the latest MWAV toolkit from the below link:
   
   Download MWAV Toolkit and execute the toolkit.
   
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4. "Exception ESocketException in module ESERV.EXE at 000463E3.Error 10104 in function socket. Not a WinSock Error".
   
   Answer:
   To resolve this error, download the latest eScan Hotfix. Click here for download links of eScan Hotfix.
   
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5. * ISA Server-ERROR 500:(The ISA Server detected a proxy chain loop. There is a problem with the configuration of the ISA Server routing policy. Please contact your server administrator.)
   
   • ISA Server-Error Code 12206: Proxy chain loop Background: The gateway has detected a proxy chain loop. This condition might indicate a configuration problem on a proxy server.
     
     Answer:
     
   
   
   You will have to Disabling the Web Proxy Filter.
   
   
   
   To disable the Web Proxy filter for HTTP, do the following:
   
   

   • In ISA Server Management, click the Firewall Policy node.
     
   • On the Toolbox tab, click Protocols.
     
   • Expand All Protocols, right-click HTTP, and then click Properties.
     
   • Click the Parameters tab, and in Application Filters, clear Web Proxy Filter. Then click OK.
     
   • Click Apply to update the firewall policy.
     
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6. * ISA Server-ERROR 500:(The ISA Server detected a proxy chain loop. There is a problem with the configuration of the ISA Server routing policy. Please contact your server administrator.)
   
   • ISA Server-Error Code 12206: Proxy chain loop Background: The gateway has detected a proxy chain loop. This condition might indicate a configuration problem on a proxy server.
     
     Answer:
     
   
   
   You will have to Disabling the Web Proxy Filter.
   
   
   
   To disable the Web Proxy filter for HTTP, do the following:
   
   

   • In ISA Server Management, click the Firewall Policy node.
     
   • On the Toolbox tab, click Protocols.
     
   • Expand All Protocols, right-click HTTP, and then click Properties.
     
   • Click the Parameters tab, and in Application Filters, clear Web Proxy Filter. Then click OK.
     
   • Click Apply to update the firewall policy.
     
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7. In Windows 7 (64-bit OS) Action Center "eScan Corporate Version is ON but it is no longer supported by this Operating System. Please contact your vendor."
   
   Answer:
   
   
   To resolve this
   
   

   a. Open the Windows Registry

   Click here to refer "How to start the windows registry editor")
   
   

   (Make sure that regedit runs with administrative privileges)

   b. Then go to following registry key:

   [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MicroWorld]

   
   
   and then delete below values
   
   

   "AVRegisteredWithWsc"=dword:00000001
   

   "ASRegisteredWithWsc"=dword:00000001
   

   d. Close the Regedit.
   

   e. Reboot the system. This should resolve the problem.
   

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8. * Whenever I try to turn on or turn off the System Restore feature by using the System Properties dialog box (that can be accessed from My Computer), I get the “system restore encountered an error trying to enable/disable one or more drives” error. What should I do?
   
   
   OR
   
   
   • I have Windows® XP Service Pack 2 (SP2) running on my computer. When I try to install Windows® XP SP3 on it, I get the “system restore encountered an error trying to enable/disable one or more drives” error. What should I do?
     
     Answer:
     
   
   
   You can use any of the following methods to resolve this problem.
   
   
   
   Method 1
   
   

   a. Click Start, click Run, and then in the Open box, type %Windir%\INF then press ENTER.
   

   b. Open Windows Explorer.
   

   c. In Windows Explorer, on the Tools menu, click Folder Options.
   

   d. In the Folder Options dialog box, on the View tab, in the Advanced settings list, under Hidden Files and Folders, clear the Hide extensions for known file types check box, click Apply, and then click OK.
   

   e. On your computer, search for sr.inf file.
   

   f. In the search results window, right-click the sr.inf file, and then click Install.

   
   
   Method 2
   
   

   a. Click Start, click Run, and then in the Open box, type rundll32.exe advpack.dll,LaunchINFSection C:\Windows\Inf\sr.inf and then press ENTER.
   

   b. If this gives an “Access denied” error, run the Process Monitor (procmon) tool.
   

   
   
   Note: To download the Process Monitor tool, please visit the Microsoft® Technet Web site.
   
   

   c. If the Process Monitor tool shows an error against the HKLM\SOFTWARE\Microsoft\Windows NT\Current Version\SvcHost\SRGroup registry entry, on the taskbar, in the notification area, right-click the eScan Protection Center icon, and then click Pause Protection.
   

   
   
   

   d. Perform the steps outlined in either Method 1 or Method 2.
   

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