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| Revision as of 05:23, 3 June 2009 WikiSysop (Talk | contribs) ← Previous diff |
Revision as of 05:25, 3 June 2009 WikiSysop (Talk | contribs) Next diff → |
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| # After booting in safe mode, go to c:\program files\escan\log folder. | # After booting in safe mode, go to c:\program files\escan\log folder. | ||
| # Copy monvir.log file to some other location other than c:\program files\escan\log folder. | # Copy monvir.log file to some other location other than c:\program files\escan\log folder. | ||
| - | # Send that file to us at qa@mwti.net. With steps you followed to reproduce the problem. | + | # Send that file to us at [mailto:qa@mwti.net qa@mwti.net]. With steps you followed to reproduce the problem. |
Revision as of 05:25, 3 June 2009
If you happen to face eScan dump error problem, make sure that you try to reproduce it. If it is reproducable, please do the following settings:
- Go to regedit
- HKLM/Software/Microworld/eScan for windows/Mwmonitor ==> Change the value of Reg_Dword debug = 1
- Then try to reproduce the problem.
- If it gets reproduce hard boot the system.
- Start the system in SAFE MODE.
- DO NOT start the system in normal mode, otherwise the logs will get deleted.
- After booting in safe mode, go to c:\program files\escan\log folder.
- Copy monvir.log file to some other location other than c:\program files\escan\log folder.
- Send that file to us at qa@mwti.net. With steps you followed to reproduce the problem.
