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| Revision as of 06:23, 29 June 2009 WikiSysop (Talk | contribs) ← Previous diff |
Revision as of 14:27, 16 July 2009 WikiSysop (Talk | contribs) Next diff → |
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| # Go to regedit | # Go to regedit | ||
| # HKLM/Software/Microworld/eScan for windows/Mwmonitor ==> Change the value of Reg_Dword debug = 1 | # HKLM/Software/Microworld/eScan for windows/Mwmonitor ==> Change the value of Reg_Dword debug = 1 | ||
| - | # Disbale & Enable the Monitor once. | + | # Disable & Enable the Monitor once. |
| # Then try to reproduce the problem. | # Then try to reproduce the problem. | ||
| # If it gets reproduce hard boot the system. | # If it gets reproduce hard boot the system. | ||
Revision as of 14:27, 16 July 2009
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I am getting eScan dump error in eScan version 10.
Solution:- If you happen to face eScan dump error problem, make sure that you try to reproduce it. If it is reproducible, please do the following settings:
- Go to regedit
- HKLM/Software/Microworld/eScan for windows/Mwmonitor ==> Change the value of Reg_Dword debug = 1
- Disable & Enable the Monitor once.
- Then try to reproduce the problem.
- If it gets reproduce hard boot the system.
- Start the system in SAFE MODE.
- DO NOT start the system in normal mode, otherwise the logs will get deleted.
- After booting in safe mode, go to c:\program files\escan\log folder.
- Copy monvir.log file to some other location other than c:\program files\escan\log folder.
- Send that file to us at qa@mwti.net along with the steps you followed to reproduce the problem.
Email us your feedback to solutions@mwti.net
