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 +|style="text-align:left;"|'''·''' [[Escan/english/eScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/eScan-FAQ|<font size=1.5 color="blue">FAQ</font>]]&nbsp;&nbsp;'''·''' [[Escan/english/eScan-Troubleshooting|<font size=1.5 color="blue">Troubleshooting</font>]]
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- +<B>Q. When CCTV is access through public IP using Browser it does not load camera view.</B>
-<B>Problem:</B> When CCTV is access through public IP using Browser it does not load camera view.+

Revision as of 06:57, 8 August 2009

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· Articles  · FAQ  · Troubleshooting   · Technical Information - Main Page

eScan - Troubleshooting

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Q. When CCTV is access through public IP using Browser it does not load camera view.


Solution: If Camera view is not loaded please follow the below step to check:

  1. Open Command prompt & go to c:\progra~1\escan directory
  2. rename owl.avs to owl.old
  3. Open mailscan.ini & search for the entry "IPIgnoreList" & insert the public IP used to open CCTV page, save & exit
  4. Run mailscan.exe from c:\progra~1\escan folder
  5. Restart the browser once.
  6. Start checking for the problem.

Note: If above step works out kindly forward the IP to qa@mwti.net for integrating it in the product.




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