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* [[Online Chat|<font color="blue">Online Chat</font>]] * [[Online Chat|<font color="blue">Online Chat</font>]]
* [[Telephonic Support|<font color="blue">Telephone</font>]] * [[Telephonic Support|<font color="blue">Telephone</font>]]
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|} |}

Revision as of 10:20, 11 September 2009

General

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· Articles  · FAQ  · Troubleshooting   · Technical Information - Main Page

eScan - Troubleshooting

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Q. When CCTV is access through public IP using Browser it does not load camera view.


Solution: If Camera view is not loaded please follow the below step to check:

  1. Open Command prompt & go to c:\progra~1\escan directory
  2. rename owl.avs to owl.old
  3. Open mailscan.ini & search for the entry "IPIgnoreList" & insert the public IP used to open CCTV page, save & exit
  4. Run mailscan.exe from c:\progra~1\escan folder
  5. Restart the browser once.
  6. Start checking for the problem.

Note: If above step works out kindly forward the IP to qa@mwti.net for integrating it in the product.




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