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MailScan - Troubleshooting

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Q. How can I stop emails, scanned by Mailscan, from being deleted due to the SURBL / RBL checks. These emails should automatically be quarantined instead of being deleted?



Solution:

To stop emails being deleted due to SURBL / RBL listing, follow the below steps:

  1. Open the mailscan.ini in \program files\mailscan folder,
  2. set the value for 
 Deleteflags=0 (this will quarantine the emails found in the SURBL/RBL listing).

While 

Deleteflags=2 (this will quarantine the emails found in the SURBL/RBL listing).




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