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eScan Version 10 Online Help
Tools
Contents |
Description
Tools to monitor activities of the system and improve the performance
System Information
This section will contain the detailed information about Hardware and Software components installed on a system. This helps in Inventory / Asset Management of a particular system.
To generate an entire report of the components or of a particular component installed in the system, click on the "Save as" icon in the icon menu-bar. Click on Select All button for entire report or individually select each individual required component and then click on Save As button. A report will be saved in the text format in the selected folder.
Send Debug Information
This option helps in generating a debug file which equips the technical department of MicroWorld in analyzing the problem being faced at the user’s end and accordingly provide with a solution. It makes a zip file (debuges.zip) in the Debug folder within the installed folder of eScan in addition to sending the email to the email address specified while generating the same. This zip contains all the important files of the eScan software.
Debug procedure for eScan:
I) Click on "Send Debug Information"
II) A window will open wherein you can type the description of the problem (In the same window, in the space given for "Mail From" section enter your email id and in the "Mail To" section you can enter support@mwti.net. Enter the SMTP server IP and the SMTP Port which will enable the eScan debug to be sent directly to the MicroWorld Support ) and then click on OK button.
III) Alternatively, attach the debuges.zip file from \Program Files\eScan\debug folder and email it to support@mwti.net.
Download Latest Hotfix (eScan)
Clicking on this section will check for the latest eScan hotfixes and if available will download and install on the system. Note: Internet connection should be available.
Restore Windows Default Settings
Clicking on this section will restore the default windows settings changed due to virus / malware infections.
Download Latest Hotfix (Microsoft Windows OS)
Clicking on this option will download the Microsoft latest critical Hotfixes and Security updates and apply it on the system.
eScan Remote Support
Clicking on this option will start the eScan Remote Support service (ERS). Click here for more information on ERS.
Glossary
Main Feature Index
