From eScan Wiki
MailScan - Troubleshooting
Q. Why emails to a particular email-id (eg. abc@localdomain.com) are getting quarantined by Mailscan. How do I exclude that email address from content check?
Solution:
If you get the emails to be quarantined due to content for a particular email account and the emails are genuine, we can add that email address in a white list to bypass the content check for that particular email address.
To do so please follow the below mentioned procedure:
- Open Mailscan Administrator by Right-Clicking on mailscan icon from taskbar and then click on Scan Control
- Now add the particular email address in Do not scan emails to user section.
- Save the settings by clicking on Save button.
This will not do the content check for the emails that are sent to abc@localdomain.com from any email address.
Note: Do not check the option Delete mails from following users. Because this option will delete all the emails which will come to that particular email address.
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