From eScan Wiki
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eScan Remote Support
Click this link, if you want to access the eScan remote support for troubleshooting queries or product assistance through remote connection. This feature helps you request the assistance of an eScan technical support representative through a remote connection to your computer. It allows the eScan technical support representative to remotely take control and troubleshoot the eScan-related issues on your computer.
For more information, refer http://wiki.escanav.com/wiki/index.php/Remote_Support link.