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| - | {| class="wikitable" border="0" | ||
| - | {| id="mp-topbanner" style="width:100%; background:#fcfcfc; margin-top:1.2em; border:1px solid #ccc;" | ||
| - | | style="width:56%; color:#000;" | | ||
| - | {| style="width:280px; border:none; background:none;" | ||
| - | | [[Image:Escan_wikipedia.jpg|left|<!--We add confidence to computing-->]] | ||
| - | |} | ||
| - | |width="1000pt" style="width:11%; font-size:95%;" white-space:nowrap;| | ||
| - | <B><p> General</p></B> | ||
| - | * [[Main Page|<font color="blue">Home</font>]] | ||
| - | * [[Marketing|<font color="blue">Marketing</font>]] | ||
| - | * [[Events|<font color="blue">Events</font>]] | ||
| - | * [[Marketing/Advertisement|<font color="blue">Advertisement</font>]] | ||
| - | * [[Escan/english/Security_Awareness|<font color="blue">Security Awareness</font>]] | ||
| - | |width="1000pt" style="width:11%; font-size:95%; white-space:nowrap;" | | ||
| - | <B><p> Knowledgebase</p></B> | ||
| - | * [[Technical Info|<font color="blue">Technical Information</font>]] | ||
| - | * [[Beta Testing|<font color="blue">Beta Testing</font>]] | ||
| - | * [[Release Candidate|<font color="blue">Release Candidate</font>]] | ||
| - | * [[User Guide|<font color="blue">User Guides</font>]] | ||
| - | * [[Escan/english/Technologies|<font color="blue">Technologies</font>]] | ||
| - | |width="1000pt" style="width:11%; font-size:95%;white-space:nowrap;" | | ||
| - | <B><p> Support</p></B> | ||
| - | * [[EMail|<font color="blue">eMail</font>]] | ||
| - | * [[Online Chat|<font color="blue">Online Chat</font>]] | ||
| - | * [[Telephonic Support|<font color="blue">Telephone</font>]] | ||
| - | * [[Remote Support|<font color="blue">Remote Support</font>]] | ||
| - | * [[Forums|<font color="blue">Forums</font>]] | ||
| - | |} | ||
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| - | !<h2 id="mp-tfp-h2" style="margin:0; background:#6985C3; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">MailScan - Troubleshooting</h2> | + | <h2 id="mp-tfp-h2" style="margin:0; background:#6985C3; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">MailScan - Troubleshooting</h2> |
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| [[Image:MailScan.jpg|image|right|100px]] | [[Image:MailScan.jpg|image|right|100px]] | ||
| - | <B>Q. Why emails to a particular email-id (eg. abc@localdomain.com) are getting quarantined by Mailscan. How do I exclude that email ID from content check? | + | <B>Q. Why emails to a particular email-id '''(eg. abc@localdomain.com)''' are getting quarantined by Mailscan. How do I exclude that email address from content check? |
| Solution: </B> | Solution: </B> | ||
| - | If you get the emails to be quarantined due to content for a particular email account and the emails are genuine, we can add that email id in a white list for bypassing the content check. | + | If you get the emails to be quarantined due to content for a particular email account and the emails are genuine, we can add that email address in a white list to bypass the content check for that particular email address. |
| + | |||
| '''To do so please follow the below mentioned procedure:''' | '''To do so please follow the below mentioned procedure:''' | ||
| - | 1. Open '''Mailscan Administrator''' and click '''Scan Control''' | + | # Open '''Mailscan Administrator''' by Right-Clicking on mailscan icon from taskbar and then click on '''Scan Control''' |
| - | 2. Now add the particular email address in "Do not scan emails to user" section by clicking on '''Add''' and then '''Save''' button. | + | # Now add the particular email address in '''Do not scan emails to user''' section. |
| + | # Save the settings by clicking on '''Save''' button. | ||
| + | |||
| + | |||
| + | This will not do the content check for the emails that are sent to '''abc@localdomain.com''' from any email address. | ||
| + | |||
| + | <B><U>Note:</U></B> Do not check the option '''Delete mails from following users'''. Because this option will delete all the emails which will come to that particular email address. | ||
| - | This will not do the content check for the emails that are sent to "abc@localdomain.com" from any email id. | ||
| - | <B><U>Note:</U></B> Do not check the option '''"Delete mails from following users"'''. Because this option will delete all the emails which will come to that particular email address. | ||
| ---- | ---- | ||
| <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B> | <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B> | ||
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