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| - | | [[Image:mwti_logo.gif|frame|left|100px|<!--We add confidence to computing-->]] | + | | [[Image:Mailscan_write.JPG]] |
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| - | |width="1000pt" style="width:11%; font-size:95%;" white-space:nowrap;| | + | |style="text-align:left;"|'''·''' [[Escan/english/MailscanScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]] '''·''' [[Escan/english/MailScan-FAQ|<font size=1.5 color="blue">FAQ</font>]] '''·''' [[Escan/english/MailScan-Troubleshooting|<font size=1.5 color="blue">Troubleshooting</font>]] |
| - | <B>General</B> | + | |style="text-align:right;"| '''·''' [[Technical Info|<font size=1.5 color="blue">Technical Information - Main Page</font>]] |
| - | * [[Main Page|<font color="blue">Home</font>]] | + | |
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| - | I have MailScan for Exchange 6.1a installed on my client's (ABCD) SBS 2008 machine along with Exchange 2007. I am trying to get the mail to flow, but it is not working (internal emails are however as well as outbound). We are using RASPOP to check the firm's POP3 accounts and then are trying to have those emails forwarded to Exchange for local delivery to the users.I changed all receive connectors to port 26 as MailScan listens on 25 (in Exchange). All users on the SBS have an SMTP address @abcd.org. I have the "forward to" addresses setup to send to the users @abcd.org. I tested one account downloading through RASPOP. The test email downloaded, but was never delivered. Message tracking on Exchange has no knowledge of the email. The SMTP and ROUTE logs for MailScan both say "successful" near the message, but there's no user log for the POP transaction as there normally is? When I go to input "forward to" addresses in RASPOP, the program wants to append a @abcd.local automatically to the end of the address I am entering. However, the emails are being sent from outside users to @abcd.org addresses. Does this mean anything to you? Do I need to add the external domain somewhere in MailScan and/or Exchange 2007? Am I missing a connector? Any advice? | + | <h2 id="mp-tfp-h2" style="margin:0; background:#6985C3; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">MailScan - Troubleshooting</h2> |
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| + | <B>Q. I have MailScan for Exchange 6.1a installed on my client's (ABCD) SBS 2008 machine along with Exchange 2007. I am trying to get the mail to flow, but it is not working (internal emails are however as well as outbound). We are using RASPOP to check the firm's POP3 accounts and then are trying to have those emails forwarded to Exchange for local delivery to the users.I changed all receive connectors to port 26 as MailScan listens on 25 (in Exchange). All users on the SBS have an SMTP address @abcd.org. I have the "forward to" addresses setup to send to the users @abcd.org. I tested one account downloading through RASPOP. The test email downloaded, but was never delivered. Message tracking on Exchange has no knowledge of the email. The SMTP and ROUTE logs for MailScan both say "successful" near the message, but there's no user log for the POP transaction as there normally is? When I go to input "forward to" addresses in RASPOP, the program wants to append a @abcd.local automatically to the end of the address I am entering. However, the emails are being sent from outside users to @abcd.org addresses. Does this mean anything to you? Do I need to add the external domain somewhere in MailScan and/or Exchange 2007? Am I missing a connector? Any advice?</B> | ||
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| <B>Solution: </B> | <B>Solution: </B> | ||
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| This could be due to incorrect domain defined in the list of local domain table of the Mailscan. | This could be due to incorrect domain defined in the list of local domain table of the Mailscan. | ||
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| Follow the below steps: | Follow the below steps: | ||
| - | 1) Logon to the Mailscan for Exchange WebConsole | + | |
| - | Go to SMTP Administrator >> Gateway Configuration | + | |
| + | <B>1) </B>Logon to the Mailscan for Exchange WebConsole | ||
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| + | <B>2) </B>Go to SMTP Administrator >> Gateway Configuration | ||
| [[Image:MS-Gateway1.JPG|frame|center|100px]] | [[Image:MS-Gateway1.JPG|frame|center|100px]] | ||
| - | [[Image:MS-Gateway2.JPG|frame|center|100px]] | ||
| - | [[Image:MS-Gateway3.JPG|frame|center|100px]] | + | <B>3) </B>Add <B>abcd.org</B> in the List of Local Domains and configure the IP address and the SMTP port number and save the settings. |
| - | [[Image:MS-Gateway4.JPG|frame|center|100px]] | ||
| - | ---- | + | <B>4) </B>Then select the <B>abcd.org</B> in the List of Local Domains and click on the Make Primary button. Now <B>abcd.org</B> will be the Primary Domain. |
| - | <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B> | + | |
| + | <B>5) </B>Delete abcd.local from the List of Local Domains. | ||
| - | The customer had added ocba.local instead of ocba.org, on adding the right one did not solve the problem till the time I went into the web based interface and marked ocba.org as the primary domain and deleted ocba.local. | + | [[Image:MS-Gateway4.JPG|frame|center|100px]] |
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| + | <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net solutions@mwti.net]</font></I></B> | ||
Current revision
| · Articles · FAQ · Troubleshooting | · Technical Information - Main Page |
MailScan - Troubleshooting
This could be due to incorrect domain defined in the list of local domain table of the Mailscan. Follow the below steps:
Email us your feedback to solutions@mwti.net |
