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Revision as of 07:12, 5 June 2009

• What is eScan?

• How to check the version of eScan?

• What does eScan do?

• What is the eScan Monitor?

• What is MWL?

• What is Proactive Scanning?

• If I am receiving any infected email, can eScan disinfect that email?

• What is a Rule-set?

• How does the Rule-set get updated?

• What is 'Content Security'?

• What is the Announcement Server?

• What is a disclaimer? Does it come with all editions of eScan?

• How is eScan different to my current AntiVirus product?

• But AntiVirus 'X' says that it scans my email messages.How is this different to eScan?

• Is eScan part of MailScan?

• Why is eScan required for MailScan?

• Can I install eScan on a Standalone PC?

• Is there more than one type of eScan?

• What is the difference between the demonstration or Evaluation version of eScan software and fully licenced software?

• How do I convert from Evaluation software to Licence software?

• How frequently is eScan's Virus Database updated?

• How do we update eScan with the latest virus updates?

• Can we configure the frequency of update-checks?

• Can eScan download updates via FTP or HTTP? Will it work through my normal Proxy or SOCKS Proxy Server?

• Can eScan download updates through my Firewall?

• What size update files does eScan have?

• How much time does eScan take to update?

• How do Rule-sets get updated?

• How do eScan Clients get updated?

• Can I install eScan on any version of Windows?

• Does eScan support database applications like Oracle Database, etc.?

• How does eScan scan my emails?

• I see that the antispam automatically creates a Spam folder and e-mail rule in Outlook Express. What e-mail clients get this level of support?

• If I'm using some off-brand e-mail client I can still use eScan's spam filtering, but I may have to create a Spam folder and message rule myself. Correct?

• eScan filters the incoming POP3 e-mail stream for spam. Can it also filter any other types of accounts? IMAP? Exchange?

• Does eScan scan when I am checking my Hotmail account?

• Can any PC be configured as the eScan Server?

• What are the requirements for eScan Server?

• If I make one PC as eScan Server, can I work on that PC? Does it need to be a dedicated PC?

• Do I need to define the Server's IP address on the eScan Client?

• If I change the IP address of my eScan Server or in case I change my eScan Server, do I need to re-configure all the Clients with the eScan Server's new IP address?

• Can I have multiple eScan Servers? If Yes, Why?

• Can I configure two eScan Servers as Masters, for redundancy?

• Does eScan updates flow across different networks, sub-networks?

• How can I check that eScan has recently updated?

• Can I restrict the user from disabling eScan? If Yes, how?

• Can I manually configure the Rule-sets to meet my own requirements?

• Does eScan support all email clients?

• While installing eScan do I have to change any settings in my email clients?

• What happens if we have instructed eScan to delete the email having restricted contents?

• Can I have scheduled Scanning in eScan?

• Will eScan cause instability & performance hit?

• Is there a possibility of the application timing out when eScan is doing the scanning?

• Are there any compability issues with MS-MWL?

• After installing eScan, is there a slowdown in the PC performance?

• Does Installation of eScan slow down the network?

• Does eScan gives total virus protection from all latest viruses?

• Does eScan also scan email messages and attachments?

• Can I scan my network drives from one PC?

• Does eScan prompt the user if it finds a virus?

• What is Online or Real-Time protection?

• At the time of booting, will eScan scan my Memory, Master Boot Record and Partition Table?

• Can eScan be deployed over the network using the Microsoft Management Console (MMC)?

• I have installed eScan & because of some problem, I had to uninstall it. But I am unable to browse the Internet & do other Internet activities! How should I bring my computer back to normal?

• After installing eScan, I am unable to browse the Network Neighbourhood! What could be wrong?

• When I have more than 250-300 eScan clients connected to my eScan Server, the CPU utilization goes upto 100%!

• On eScan Clients, I want to change the Mail-Server IP number to which warning messages should be sent. How do I do it from the eScan Server?

• When I upgrade my eScan, after running the setup file,the progress bar gets stuck at 0% & doesn't move at all! What could be done?

• How do I retrieve any of the emails that has been quarantined by eScan inside the Quarantine Folder?

• My Windows 2000 machine reboots randomly after installation of eScan. Else I do not see my network neighbourhood after installing eScan! But, if I put AVK Monitor Service on manual mode and after the DeskTop loads, start Monitor,everything works properly. What should I do?

• After eScan is installed, we are unable to run some 16-bit applications.But as soon as I uninstall eScan, the programs start working! What should I do?

• I do not want to see any of the eScan icons on my task-tray.How can I set this up?

• Whenever we install eScan on to our Windows 2000 Terminal Server,we lose connection with printers connected to an Intel netport express 10/100 print server! What do we do?

• Also when the auto-update runs there is activity showing in the WWW proxy in WinGate. It appears that eScan is trying to go to http://www.microworldsystems.com/sendinfo. Any ideas why the auto update would try to go to that URL?

• How do I deploy the customised warning messages I have created on my eScan Server to all my eScan clients?

• I have installed eScan on my Laptops. Now my Laptop never does a clean shutdown! It just seems to wait indefinitely. What could be done?

• Client is using Novell Netware 4.11. All email comes in through Wingate proxy server located on Windows 2000 PRO system. If the workstations are protected with escan and the email server is protected does the netware server need a scanner for viruses?

• After installing/upgrading MailScan on 95/98/Me, my machine does not shutdown properly. What should I do?

• On Windows NT/2000, whenever I start my machine, I get access-violation error on CLNTFILE.EXE! What should I do?

• I had a customer reporting that with eScan installed, his XP machine was constantly crashing (BSOD) with an error referencing avkfilt.sys.All other XP machines on the network, running the same version of eScan, were experiencing no problems! What could be the possible remedy?

• This customer was reporting that when he attempted to start eScan on a Windows 95B machine, he was getting the error that the 'dciman32.dll file was either missing or corrupt'. We tried deleting this file and putting on a fresh copy from the Windows CAB files, also tried copying the file from another Win95 machine that was running eScan. But neither of these approaches worked! What should be tried?

• Ever since I installed eScan on my computer, it keeps crashing!! Please help me remedy this problem. The "blue screen of death" comes randomly and Windows a fatal exception 6 has occured at 028:c172390 Press any key then it says fatal exception 0D when I kept hitting any key it eventually told me that Kernel 32 caused a general protection fault KRNL386.exe. What should be done?

• When I run the setup from the CD, I get an error "This is old version.For new version, contact mwti.net". Why is this so?

• Whenever I start eScan, I get an error "The Server is not currently Operating. Jobs will not be run automatically."! What should I do to remove the error?

• I have installed eScan on my machine. But it does not scan emails sent using my Outlook Express! What could be the problem? I use Microsoft Proxy Client to access my Mail Server.

• I have the ZoneAlarm Firewall installed. After installing eScan,I keep gettings messages from ZoneAlarm about download.exe, trayicos.exe, etc. trying to connect to the Internet! What should I do?

• Can I have multiple anti-virus softwares / programs running on my PC simultaneously?

• After installation of eScan,it asks me for a reboot. After reboot, the installation continues, but it yet again asks me for a reboot!!! How should I get over this problem?

• A yellow spot is visible on the red shield at the bottom of the taskbar.Please clarify and suggest how to remove this spot.

• I get a message saying "Cannot create filelist.lst!". What should be done?

• I have installed eScan on my Windows 2000 computer. When I login as an Administrator, everything works fine. But if I login as an ordinary user, my mails & web stop working! What could be the problem?

• eScan quarantined/deleted a file "sample.exe" and tagged it as a worm.But now my machine is useless. Any program we double-click, and error comes which says "Windows cannot find sample.exe! This program is needed for opening file of 'Application'. What should be done?

• I have installed eScan on Windows 2000.When I login as an administrator,it works properly. But, when a normal user logs in, it seems eScan doesn't work! Why should this happen?

• I have right-clicked on eScan icon & opened eScan for Windows. But I cannot see any of the folders on my network drives! Why should this happen?

• I have installed eScan on my Windows XP Pro. When I log in as an administrator, all functions work fine. But if I login as a normal user, Outlook and other Net related functions stop working! What should be done?

• Are there any incompatibility issues between Zone Alarm Basic and eScan/MailScan?

• My eScan clients are unable to recognize the eScan Server! The Server does make proper announcements & no errors are logged too. What should be done?

• After installing eScan, it takes lot of time for my machine to boot. What is the reason?

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