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| - | |style="text-align:left;"|'''Languages :''' '''·''' [[EPC|<font size=1.5 color="blue">English</font>]] '''·''' [[Escan/latinspanish/protection|<font size=1.5 color="blue">Español</font>]] '''·''' [[Escan/italian/protection|<font size=1.5 color="blue">Italiano</font>]] '''·''' [[Escan/chinese/EPC|<font size=1.5 color="blue">中文（繁體）</font>]] | + | |style="text-align:left;"|'''Languages :''' '''·''' [[EPC|<font size=1.5 color="blue">English</font>]] '''·''' [[Escan/latinspanish/protection|<font size=1.5 color="blue">Latin Spanish</font>]] '''·''' [[Escan/italian/protection|<font size=1.5 color="blue">Italian</font>]] '''·''' [[Escan/chinese/EPC|<font size=1.5 color="blue">Chinese (traditional)</font>]] |
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| - | |style="text-align:left;"|'''·''' [[Escan/english/eScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]] '''·''' [[Escan/english/eScan-FAQ|<font size=1.5 color="blue">FAQ</font>]] '''·''' [[Escan/english/eScan-Troubleshooting|<font size=1.5 color="blue">Troubleshooting</font>]] | + | |style="text-align:left;"|'''·''' [[Escan/english/eScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]] '''·''' [[Escan/english/eScan-FAQ|<font size=1.5 color="blue">FAQ</font>]] '''·''' [[Escan/english/eScan-Troubleshooting|<font size=1.5 color="blue">Troubleshooting</font>]] '''·''' [[User Guide|<font size=1.5 color="blue">User Guides</font>]] |
| |style="text-align:right;"| '''·''' [[Technical Info|<font size=1.5 color="blue">Technical Information - Main Page</font>]] | |style="text-align:right;"| '''·''' [[Technical Info|<font size=1.5 color="blue">Technical Information - Main Page</font>]] | ||
| |} | |} | ||
| - | !<h2 id="mp-tfp-h2" style="margin:0; background:#C7E587; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">eScan - FAQ's</h2> | + | !<h2 id="mp-tfp-h2" style="margin:0; background:#C7E587; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">eScan - FAQ</h2> |
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| - | [[Image:EScan.jpg|image|right|100px]] | + | [[Image:EScan.jpg|image|right|100px]]<br/> |
| - | #[[Escan/english/eScan-FAQ1|<font color="blue">What is eScan?</font>]] | + | |
| + | |||
| + | __TOC__ | ||
| + | |||
| + | |||
| + | ==eScan Features== | ||
| + | |||
| + | # [[Escan/english/eScan-FAQ1|<font color="blue">What is eScan?</font>]] | ||
| + | <!--[[Escan/english/eScan-FAQ3|<font color="blue">What does eScan do?</font>]]--> | ||
| + | # [[Escan/english/eScan-FAQ4|<font color="blue">What is eScan Monitor?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ4-1|<font color="blue">What is MWL?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ5|<font color="blue">What is Proactive Scanning?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ6|<font color="blue">If I am receiving any infected email, can eScan disinfect that email?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ9|<font color="blue">What is 'Content Security'?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ10|<font color="blue">What is the Announcement Server?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ11|<font color="blue">What is a disclaimer? Does it come with all editions of eScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ11.1|<font color="blue">How does Cache Technology work?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ12|<font color="blue">How is eScan different to my current AntiVirus product?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ13|<font color="blue">But AntiVirus 'X' says that it scans my email messages.How is this different to eScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ14|<font color="blue">Is eScan part of MailScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ15|<font color="blue">Why is eScan required for MailScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ18|<font color="blue">What is the difference between the demonstration or Evaluation version of eScan software and fully licenced software?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ19|<font color="blue">How do I convert from Evaluation software to Licence software?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ30|<font color="blue">Does eScan support database applications like Oracle Database, etc.?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ31|<font color="blue">How does eScan scan my emails?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ31.1|<font color="blue">I see that the antispam automatically creates a Spam folder and e-mail rule in Outlook Express. What e-mail clients get this level of support?</font>]] | ||
| + | <!--# [[Escan/english/eScan-FAQ31.1.1|<font color="blue">If I'm using some off-brand e-mail client I can still use eScan's spam filtering, but I may have to create a Spam folder and message rule myself. Correct? </font>]]--> | ||
| + | # [[Escan/english/eScan-FAQ31.2|<font color="blue">Can eScan filter other types of accounts like IMAP, Exchange?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ32|<font color="blue">Does eScan scan when I am checking my Hotmail account?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ43|<font color="blue">Does eScan support all email clients?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ45|<font color="blue">What happens if we have instructed eScan to delete the email having restricted contents?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ46|<font color="blue">Can I scheduled scanning in eScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ47|<font color="blue">Will eScan cause instability & performance hit?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ50|<font color="blue">After installing eScan, is there a slowdown in the PC performance?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ51|<font color="blue">Does Installation of eScan slow down the network?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ48|<font color="blue">Is there a possibility of the application timing out when eScan is doing the scanning??</font>]] | ||
| + | # [[Escan/english/eScan-FAQ53|<font color="blue">Does eScan also scan email messages and attachments?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ55|<font color="blue">Does eScan prompt the user if it finds a virus?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ56|<font color="blue">What is Online or Real-Time protection?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ57|<font color="blue">At the time of booting, will eScan scan Memory, Master Boot Record and Partition Table?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ94|<font color="blue">How does Limited Filter Mode Firewall in eScan ver.10 works?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ95|<font color="blue">How does Interactive Filter Mode Firewall in eScan ver.10 works?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ106|<font color="blue">When MWAV / Quick Scan is used to scan the system, scanning either gets stuck or takes longer time to scan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ110|<font color="blue">On windows 2000 professional or server when click on "Pause Protection" the MWL is not unloaded.</font>]] | ||
| + | # [[Escan/english/eScan-FAQ111|<font color="blue">What is Bkcln.Unknown Virus?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ112|<font color="blue">Is eScan version 10.x Network Access Control (NAC) compliant?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ113|<font color="blue">What is eScan Remote Support (ERS)? How to login to remote computers. Does it mean you have to download team viewer to be able to access a computer?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ118|<font color="blue">Will eScan Anti-Virus edition (AV) version 10 work on Server based Operating System?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ120|<font color="blue">How can I find which product and version of eScan is install on my computer?</font>]]<br/> | ||
| + | |||
| + | |||
| + | [http://download1.mwti.net/wiki/index.php?title=Escan/english/eScan-FAQ-Protection<font color="blue">Back to Top</font>] | ||
| + | |||
| + | |||
| + | ==eScan Configuration== | ||
| + | |||
| + | # [[Escan/english/eScan-FAQ7|<font color="blue">What is a Rule-set?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ8|<font color="blue">How does the Rule-set get updated?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ42|<font color="blue">Can I manually configure the Rule-sets to meet my own requirements?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ16|<font color="blue">Can I install eScan on a Standalone PC?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ17|<font color="blue">Is there more than one type of eScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ29|<font color="blue">Can I install eScan on any version of Windows?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ32.1|<font color="blue">Can any PC be configured as the eScan Server?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ32.2|<font color="blue">What are the requirements for eScan Server?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ33|<font color="blue">Do I need a dedicated system for eScan Server?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ33.1|<font color="blue">What is the pre-requisite before deploying eScan installation / rule-sets on client systems from the eScan Management Console?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ34|<font color="blue">Do I need to define the Server's IP address on the eScan Client?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ35|<font color="blue">If I change the IP address of my eScan Server or in case I change my eScan Server, do I need to re-configure all the Clients with the eScan Server's new IP address?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ36|<font color="blue">Can I have multiple eScan Servers? If Yes, Why?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ38|<font color="blue">Can I configure two eScan Servers as Masters, for redundancy?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ41|<font color="blue">Can I restrict the user from disabling eScan? If Yes, how?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ44|<font color="blue">While installing eScan do I have to change any settings in my email clients?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ49|<font color="blue">Are there any compatibility issues with MS-MWL?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ58|<font color="blue">Can eScan be deployed over the network using the Microsoft Management Console (MMC)?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ59|<font color="blue">I have installed eScan & because of some problem, I had to uninstall it. But I am unable to browse the Internet & do other Internet activities! How should I bring my computer back to normal?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ60|<font color="blue">After installing eScan, I am unable to browse the Network Neighbourhood! What could be wrong?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ61|<font color="blue">When I have more than 250-300 eScan clients connected to my eScan Server, the CPU utilization goes upto 100%?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ62|<font color="blue">On eScan Clients, I want to change the Mail-Server IP number to which warning messages should be sent. How do I do it from the eScan Server?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ63|<font color="blue">When I upgrade my eScan, after running the setup file,the progress bar gets stuck at 0% & doesn't move at all! What could be done?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ64|<font color="blue">How do I retrieve any of the emails that has been quarantined by eScan inside the Quarantine Folder?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ69|<font color="blue">Also when the auto-update runs there is activity showing in the WWW proxy in WinGate. It appears that eScan is trying to go to http://www.microworldsystems.com/sendinfo. Any ideas why the auto update would try to go to that URL?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ70|<font color="blue">How do I deploy the customized warning messages I have created on my eScan Server to all my eScan clients?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ71|<font color="blue">I have installed eScan on my Laptops. Now my Laptop never does a clean shutdown! It just seems to wait indefinitely. What could be done? </font>]] | ||
| + | # [[Escan/english/eScan-FAQ72|<font color="blue">Client is using Novell Netware 4.11. All email comes in through Wingate proxy server located on Windows 2000 PRO system. If the workstations are protected with escan and the email server is protected does the netware server need a scanner for viruses?</font>]] | ||
| <!--*[[Escan/english/eScan-FAQ2|<font color="blue">How to check the version of eScan?]]--> | <!--*[[Escan/english/eScan-FAQ2|<font color="blue">How to check the version of eScan?]]--> | ||
| - | #[[Escan/english/eScan-FAQ3|<font color="blue">What does eScan do?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ4|<font color="blue">What is eScan Monitor?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ4-1|<font color="blue">What is MWL?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ5|<font color="blue">What is Proactive Scanning?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ6|<font color="blue">If I am receiving any infected email, can eScan disinfect that email?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ7|<font color="blue">What is a Rule-set?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ8|<font color="blue">How does the Rule-set get updated?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ9|<font color="blue">What is 'Content Security'?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ10|<font color="blue">What is the Announcement Server?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ11|<font color="blue">What is a disclaimer? Does it come with all editions of eScan?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ11.1|<font color="blue">How does Cache Technology works?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ12|<font color="blue">How is eScan different to my current AntiVirus product?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ13|<font color="blue">But AntiVirus 'X' says that it scans my email messages.How is this different to eScan?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ14|<font color="blue">Is eScan part of MailScan?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ15|<font color="blue">Why is eScan required for MailScan?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ16|<font color="blue">Can I install eScan on a Standalone PC?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ17|<font color="blue">Is there more than one type of eScan?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ18|<font color="blue">What is the difference between the demonstration or Evaluation version of eScan software and fully licenced software?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ19|<font color="blue">How do I convert from Evaluation software to Licence software?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ20|<font color="blue">How frequently is eScan's Virus Database updated?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ21|<font color="blue">How do we update eScan with the latest virus updates?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ22|<font color="blue">Can we configure the frequency of update-checks?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ23|<font color="blue">Can eScan download updates via FTP or HTTP? Will it work through my normal Proxy or SOCKS Proxy Server?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ24|<font color="blue">Can eScan download updates through my Firewall?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ25|<font color="blue">What size update files does eScan have?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ26|<font color="blue">How much time does eScan take to update?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ28|<font color="blue">How do eScan Clients get updated?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ29|<font color="blue">Can I install eScan on any version of Windows?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ30|<font color="blue">Does eScan support database applications like Oracle Database, etc.?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ31|<font color="blue">How does eScan scan my emails?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ31.1|<font color="blue">I see that the antispam automatically creates a Spam folder and e-mail rule in Outlook Express. What e-mail clients get this level of support?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ31.1.1|<font color="blue">If I'm using some off-brand e-mail client I can still use eScan's spam filtering, but I may have to create a Spam folder and message rule myself. Correct?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ31.2|<font color="blue">eScan filters the incoming POP3 e-mail stream for spam. Can it also filter any other types of accounts? IMAP? Exchange?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ32|<font color="blue">Does eScan scan when I am checking my Hotmail account?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ32.1|<font color="blue">Can any PC be configured as the eScan Server?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ32.2|<font color="blue">What are the requirements for eScan Server?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ33|<font color="blue">If I make one PC as eScan Server, can I work on that PC? Does it need to be a dedicated PC?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ33.1|<font color="blue">What is the pre-requisite before deploying eScan installation / rule-sets on client systems from the eScan Management Console?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ34|<font color="blue">Do I need to define the Server's IP address on the eScan Client?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ35|<font color="blue">If I change the IP address of my eScan Server or in case I change my eScan Server, do I need to re-configure all the Clients with the eScan Server's new IP address?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ36|<font color="blue">Can I have multiple eScan Servers? If Yes, Why?</font>]] | ||
| <!--*[[Escan/english/eScan-FAQ37|<font color="blue">How do I Configure an eScan Server as a 'Master eScan Server'? How do I then configure the other eScan Servers?]]--> | <!--*[[Escan/english/eScan-FAQ37|<font color="blue">How do I Configure an eScan Server as a 'Master eScan Server'? How do I then configure the other eScan Servers?]]--> | ||
| - | #[[Escan/english/eScan-FAQ38|<font color="blue">Can I configure two eScan Servers as Masters, for redundancy?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ39|<font color="blue">Does eScan updates flow across different networks, sub-networks?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ39.1|<font color="blue">How can I download updates for my eScan clients version 9 from an eScan Server version 10?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ40|<font color="blue">How can I check that eScan has recently updated?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ41|<font color="blue">Can I restrict the user from disabling eScan? If Yes, how?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ42|<font color="blue">Can I manually configure the Rule-sets to meet my own requirements?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ43|<font color="blue">Does eScan support all email clients?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ44|<font color="blue">While installing eScan do I have to change any settings in my email clients?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ45|<font color="blue">What happens if we have instructed eScan to delete the email having restricted contents?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ46|<font color="blue">Can I have scheduled Scanning in eScan?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ47|<font color="blue">Will eScan cause instability & performance hit?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ48|<font color="blue">Is there a possibility of the application timing out when eScan is doing the scanning?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ49|<font color="blue">Are there any compability issues with MS-MWL?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ50|<font color="blue">After installing eScan, is there a slowdown in the PC performance?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ51|<font color="blue">Does Installation of eScan slow down the network?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ52|<font color="blue">Does eScan gives total virus protection from all latest viruses?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ53|<font color="blue">Does eScan also scan email messages and attachments?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ54|<font color="blue">Can I scan my network drives from one PC?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ55|<font color="blue">Does eScan prompt the user if it finds a virus?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ56|<font color="blue">What is Online or Real-Time protection?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ57|<font color="blue">At the time of booting, will eScan scan my Memory, Master Boot Record and Partition Table?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ58|<font color="blue">Can eScan be deployed over the network using the Microsoft Management Console (MMC)?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ59|<font color="blue">I have installed eScan & because of some problem, I had to uninstall it. But I am unable to browse the Internet & do other Internet activities! How should I bring my computer back to normal?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ60|<font color="blue">After installing eScan, I am unable to browse the Network Neighbourhood! What could be wrong?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ61|<font color="blue">When I have more than 250-300 eScan clients connected to my eScan Server, the CPU utilization goes upto 100%!</font>]] | ||
| - | #[[Escan/english/eScan-FAQ62|<font color="blue">On eScan Clients, I want to change the Mail-Server IP number to which warning messages should be sent. How do I do it from the eScan Server?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ63|<font color="blue">When I upgrade my eScan, after running the setup file,the progress bar gets stuck at 0% & doesn't move at all! What could be done?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ64|<font color="blue">How do I retrieve any of the emails that has been quarantined by eScan inside the Quarantine Folder?</font>]] | ||
| <!--*[[Escan/english/eScan-FAQ65|<font color="blue">My Windows 2000 machine reboots randomly after installation of eScan. Else I do not see my network neighbourhood after installing eScan! But, if I put AVK Monitor Service on manual mode and after the DeskTop loads, start Monitor,everything works properly. What should I do?]]--> | <!--*[[Escan/english/eScan-FAQ65|<font color="blue">My Windows 2000 machine reboots randomly after installation of eScan. Else I do not see my network neighbourhood after installing eScan! But, if I put AVK Monitor Service on manual mode and after the DeskTop loads, start Monitor,everything works properly. What should I do?]]--> | ||
| <!--*[[Escan/english/eScan-FAQ66|<font color="blue">After eScan is installed, we are unable to run some 16-bit applications.But as soon as I uninstall eScan, the programs start working! What should I do?]]--> | <!--*[[Escan/english/eScan-FAQ66|<font color="blue">After eScan is installed, we are unable to run some 16-bit applications.But as soon as I uninstall eScan, the programs start working! What should I do?]]--> | ||
| <!--*[[Escan/english/eScan-FAQ67|<font color="blue">I do not want to see any of the eScan icons on my task-tray.How can I set this up?]]--> | <!--*[[Escan/english/eScan-FAQ67|<font color="blue">I do not want to see any of the eScan icons on my task-tray.How can I set this up?]]--> | ||
| <!--*[[Escan/english/eScan-FAQ68|Whenever we install eScan on to our Windows 2000 Terminal Server,we lose connection with printers connected to an Intel netport express 10/100 print server! What do we do?]]--> | <!--*[[Escan/english/eScan-FAQ68|Whenever we install eScan on to our Windows 2000 Terminal Server,we lose connection with printers connected to an Intel netport express 10/100 print server! What do we do?]]--> | ||
| - | #[[Escan/english/eScan-FAQ69|<font color="blue">Also when the auto-update runs there is activity showing in the WWW proxy in WinGate. It appears that eScan is trying to go to http://www.microworldsystems.com/sendinfo. Any ideas why the auto update would try to go to that URL?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ70|<font color="blue">How do I deploy the customised warning messages I have created on my eScan Server to all my eScan clients?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ71|<font color="blue">I have installed eScan on my Laptops. Now my Laptop never does a clean shutdown! It just seems to wait indefinitely. What could be done?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ72|<font color="blue">Client is using Novell Netware 4.11. All email comes in through Wingate proxy server located on Windows 2000 PRO system. If the workstations are protected with escan and the email server is protected does the netware server need a scanner for viruses?</font>]] | ||
| <!--*[[Escan/english/eScan-FAQ73|After installing/upgrading MailScan on 95/98/Me, my machine does not shutdown properly. What should I do?]]--> | <!--*[[Escan/english/eScan-FAQ73|After installing/upgrading MailScan on 95/98/Me, my machine does not shutdown properly. What should I do?]]--> | ||
| <!--*[[Escan/english/eScan-FAQ74|On Windows NT/2000, whenever I start my machine, I get access-violation error on CLNTFILE.EXE! What should I do?]]--> | <!--*[[Escan/english/eScan-FAQ74|On Windows NT/2000, whenever I start my machine, I get access-violation error on CLNTFILE.EXE! What should I do?]]--> | ||
| - | #[[Escan/english/eScan-FAQ75|<font color="blue">I had a customer reporting that with eScan installed, his XP machine was constantly crashing (BSOD) with an error referencing avkfilt.sys.All other XP machines on the network, running the same version of eScan, were experiencing no problems! What could be the possible remedy?</font>]] | ||
| <!--*[[Escan/english/eScan-FAQ76|This customer was reporting that when he attempted to start eScan on a Windows 95B machine, he was getting the error that the 'dciman32.dll file was either missing or corrupt'. We tried deleting this file and putting on a fresh copy from the Windows CAB files, also tried copying the file from another Win95 machine that was running eScan. But neither of these approaches worked! What should be tried?]]--> | <!--*[[Escan/english/eScan-FAQ76|This customer was reporting that when he attempted to start eScan on a Windows 95B machine, he was getting the error that the 'dciman32.dll file was either missing or corrupt'. We tried deleting this file and putting on a fresh copy from the Windows CAB files, also tried copying the file from another Win95 machine that was running eScan. But neither of these approaches worked! What should be tried?]]--> | ||
| <!--*[[Escan/english/eScan-FAQ77|Ever since I installed eScan on my computer, it keeps crashing!! Please help me remedy this problem. The "blue screen of death" comes randomly and Windows a fatal exception 6 has occured at 028:c172390 Press any key then it says fatal exception 0D when I kept hitting any key it eventually told me that Kernel 32 caused a general protection fault KRNL386.exe. What should be done?]]--> | <!--*[[Escan/english/eScan-FAQ77|Ever since I installed eScan on my computer, it keeps crashing!! Please help me remedy this problem. The "blue screen of death" comes randomly and Windows a fatal exception 6 has occured at 028:c172390 Press any key then it says fatal exception 0D when I kept hitting any key it eventually told me that Kernel 32 caused a general protection fault KRNL386.exe. What should be done?]]--> | ||
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| version.For new version, contact mwti.net". Why is this so?]]--> | version.For new version, contact mwti.net". Why is this so?]]--> | ||
| <!--*[[Escan/english/eScan-FAQ79|Whenever I start eScan, I get an error "The Server is not currently Operating. Jobs will not be run automatically."! What should I do to remove the error?]]--> | <!--*[[Escan/english/eScan-FAQ79|Whenever I start eScan, I get an error "The Server is not currently Operating. Jobs will not be run automatically."! What should I do to remove the error?]]--> | ||
| - | #[[Escan/english/eScan-FAQ80|<font color="blue">I have installed eScan on my machine. But it does not scan emails sent using my Outlook Express! What could be the problem? I use Microsoft Proxy Client to access my Mail Server.</font>]] | ||
| - | #[[Escan/english/eScan-FAQ81|<font color="blue">I have the ZoneAlarm Firewall installed. After installing eScan,I keep gettings messages from ZoneAlarm about download.exe, trayicos.exe, etc. trying to connect to the Internet! What should I do?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ82|<font color="blue">Can I have multiple anti-virus softwares / programs running on my PC simultaneously?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ83|<font color="blue">After installation of eScan,it asks me for a reboot. After reboot, the installation continues, but it yet again asks me for a reboot!!! How should I get over this problem?</font>]] | ||
| <!--*[[Escan/english/eScan-FAQ84|A yellow spot is visible on the red shield at the bottom of the taskbar.Please clarify and suggest how to remove this spot.]]--> | <!--*[[Escan/english/eScan-FAQ84|A yellow spot is visible on the red shield at the bottom of the taskbar.Please clarify and suggest how to remove this spot.]]--> | ||
| <!--*[[Escan/english/eScan-FAQ85|I get a message saying "Cannot create filelist.lst!". What should be done?]]--> | <!--*[[Escan/english/eScan-FAQ85|I get a message saying "Cannot create filelist.lst!". What should be done?]]--> | ||
| - | #[[Escan/english/eScan-FAQ86|<font color="blue">I have installed eScan on my Windows 2000 computer. When I login as an Administrator, everything works fine. But if I login as an ordinary user, my mails & web stop working! What could be the problem?</font>]] | ||
| <!--*[[Escan/english/eScan-FAQ87|eScan quarantined/deleted a file "sample.exe" and tagged it as a worm.But now my machine is useless. Any program we double-click, and error comes which says "Windows cannot find sample.exe! This program is needed for opening file of 'Application'. What should be done?]]--> | <!--*[[Escan/english/eScan-FAQ87|eScan quarantined/deleted a file "sample.exe" and tagged it as a worm.But now my machine is useless. Any program we double-click, and error comes which says "Windows cannot find sample.exe! This program is needed for opening file of 'Application'. What should be done?]]--> | ||
| <!--*[[Escan/english/eScan-FAQ88|I have installed eScan on Windows 2000.When I login as an administrator,it works properly. But, when a normal user logs in, it seems eScan doesn't work! Why should this happen?]]--> | <!--*[[Escan/english/eScan-FAQ88|I have installed eScan on Windows 2000.When I login as an administrator,it works properly. But, when a normal user logs in, it seems eScan doesn't work! Why should this happen?]]--> | ||
| <!--*[[Escan/english/eScan-FAQ89|I have right-clicked on eScan icon & opened eScan for Windows. But I cannot see any of the folders on my network drives! Why should this happen?]]--> | <!--*[[Escan/english/eScan-FAQ89|I have right-clicked on eScan icon & opened eScan for Windows. But I cannot see any of the folders on my network drives! Why should this happen?]]--> | ||
| - | #[[Escan/english/eScan-FAQ90|<font color="blue">I have installed eScan on my Windows XP Pro. When I log in as an administrator, all functions work fine. But if I login as a normal user, Outlook and other Net related functions stop working! What should be done?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ91|<font color="blue">Are there any incompatibility issues between Zone Alarm Basic and eScan/MailScan?</font>]] | ||
| - | #[[Escan/english/eScan-FAQ92|<font color="blue">My eScan clients are unable to recognize the eScan Server! The Server does make proper announcements & no errors are logged too. What should be done?</font>]] | ||
| <!--*[[Escan/english/eScan-FAQ93|After installing eScan, it takes lot of time for my machine to boot. What is the reason?]]--> | <!--*[[Escan/english/eScan-FAQ93|After installing eScan, it takes lot of time for my machine to boot. What is the reason?]]--> | ||
| - | #[[Escan/english/eScan-FAQ94|<font color="blue">How does Limited Filter Mode Firewall in eScan ver.10 works?</font>]] | + | # [[Escan/english/eScan-FAQ75|<font color="blue">I had a customer reporting that with eScan installed, his XP machine was constantly crashing (BSOD) with an error referencing avkfilt.sys.All other XP machines on the network, running the same version of eScan, were experiencing no problems! What could be the possible remedy?</font>]] |
| - | #[[Escan/english/eScan-FAQ95|<font color="blue">How does Interactive Filter Mode Firewall in eScan ver.10 works?</font>]] | + | # [[Escan/english/eScan-FAQ80|<font color="blue">I have installed eScan on my machine. But it does not scan emails sent using my Outlook Express! What could be the problem? I use Microsoft Proxy Client to access my Mail Server.?</font>]] |
| - | #[[Escan/english/eScan-FAQ96|<font color="blue">How to start the windows registry editor?</font>]] | + | # [[Escan/english/eScan-FAQ81|<font color="blue">I have the ZoneAlarm Firewall installed. After installing eScan,I keep gettings messages from ZoneAlarm about download.exe, trayicos.exe, etc. trying to connect to the Internet! What should I do?</font>]] |
| - | #[[Escan/english/eScan-FAQ97|<font color="blue">How to take the backup of windows registry?</font>]] | + | # [[Escan/english/eScan-FAQ82|<font color="blue">Can I have multiple anti-virus softwares / programs running on my PC simultaneously?</font>]] |
| - | #[[Escan/english/eScan-FAQ98|<font color="blue">Can I manually install eScan Corporate as a client using the setup file cwn2k3ek.exe without being prompted for the default mode message "Do you want to make this System as the eScan Server?"</font>]] | + | # [[Escan/english/eScan-FAQ83|<font color="blue">After installation of eScan,it asks me for a reboot. After reboot, the installation continues, but it yet again asks me for a reboot!!! How should I get over this problem?</font>]] |
| - | #[[Escan/english/eScan-FAQ99|<font color="blue">While deploying rule set on the client system with the Merge Option selected from the eScan Management Console, the rule sets does not merge with the existing rules on the clients. How does the Merge Option work?</font>]] | + | # [[Escan/english/eScan-FAQ86|<font color="blue">I have installed eScan on my Windows 2000 computer. When I login as an Administrator, everything works fine. But if I login as an ordinary user, my mails & web stop working! What could be the problem?</font>]] |
| - | #[[Escan/english/eScan-FAQ100|<font color="blue">How can I block an USB drive access completely in eScan version 10?</font></font>]] | + | # [[Escan/english/eScan-FAQ90|<font color="blue">I have installed eScan on my Windows XP Pro. When I log in as an administrator, all functions work fine. But if I login as a normal user, Outlook and other Net related functions stop working! What should be done?</font>]] |
| - | #[[Escan/english/eScan-FAQ101|<font color="blue">After installing eScan on Windows 2008 64 bit edition, DNS, ADS doesn't work and also not able to connect to internet or LAN?</font>]] | + | # [[Escan/english/eScan-FAQ91|<font color="blue">Are there any incompatibility issues between Zone Alarm Basic and eScan/MailScan?</font>]] |
| - | #[[Escan/english/eScan-FAQ102|<font color="blue">How do I remove Firewall driver without uninstalling eScan?</font>]] | + | # [[Escan/english/eScan-FAQ92|<font color="blue">My eScan clients are unable to recognize the eScan Server! The Server does make proper announcements & no errors are logged too. What should be done? </font>]] |
| - | #[[Escan/english/eScan-FAQ103|<font color="blue">How do I install Firewall driver?</font>]] | + | # [[Escan/english/eScan-FAQ54|<font color="blue">Can I scan my network drives from one PC?</font>]] |
| - | #[[Escan/english/eScan-FAQ104|<font color="blue">I receive lots of SPAM emails which is not detected by eScan. How can I update the eScan Anti-Spam database?</font>]] | + | # [[Escan/english/eScan-FAQ98|<font color="blue">Can I manually install eScan Corporate as a client using the setup file cwn2k3ek.exe without being prompted for the default mode message "Do you want to make this System as the eScan Server?</font>]] |
| - | #[[Escan/english/eScan-FAQ105|<font color="blue">How does Client Live Updater in eScan Management Console work?</font>]] | + | # [[Escan/english/eScan-FAQ99|<font color="blue">While deploying rule set on the client system with the Merge Option selected from the eScan Management Console, the rule sets does not merge with the existing rules on the clients. How does the Merge Option work?</font>]] |
| - | #[[Escan/english/eScan-FAQ106|<font color="blue">When MWAV / Quick Scan is used to scan the system, scanning either gets stuck or takes longer time to scan.</font>]] | + | # [[Escan/english/eScan-FAQ100|<font color="blue">How can I block an USB drive access completely in eScan version 10?</font>]] |
| - | #[[Escan/english/eScan-FAQ107|<font color="blue">How do I get cummulative updates for escan & mailscan.</font>]] | + | # [[Escan/english/eScan-FAQ101|<font color="blue">After installing eScan on Windows 2008 64 bit edition, DNS, ADS doesn't work and also not able to connect to internet or LAN?</font>]] |
| - | #[[Escan/english/eScan-FAQ108|<font color="blue">How eScan can take updates from ISA Proxy Server.</font>]] | + | # [[Escan/english/eScan-FAQ102|<font color="blue">How do I remove Firewall driver without uninstalling eScan?</font>]] |
| - | #[[Escan/english/eScan-FAQ109|<font color="blue">What does the entry "deleteFlags" under mailscan.ini stands for in Microworld products.</font>]] | + | # [[Escan/english/eScan-FAQ103|<font color="blue">How do I install Firewall driver?</font>]] |
| - | #[[Escan/english/eScan-FAQ110|<font color="blue">On windows 2000 professional or server when we click on "Pause Protection" we do not unload layer.</font>]] | + | # [[Escan/english/eScan-FAQ109|<font color="blue">What does the entry “deleteflags” does under MailScan.ini?</font>]] |
| - | #[[Escan/english/eScan-FAQ111|<font color="blue">What is Bkcln.Unknown Virus?</font>]] | + | # [[Escan/english/eScan-FAQ116|<font color="blue">Can eScan take the backup of infected file before disinfecting it?</font>]] |
| - | #[[Escan/english/eScan-FAQ112|<font color="blue">Is eScan version 10.x is NAC compliant?</font>]] | + | # [[Escan/english/eScan-FAQ117|<font color="blue">Is there any utility to add multiple email ids in Auto-Spam White list in eScan?</font>]] |
| - | #[[Escan/english/eScan-FAQ113|<font color="blue">What is eScan Remote Support (ERS)? How to login to remote computers. Does it mean you have to download team viewer to be able to access a computer?</font>]] | + | # [[Escan/english/eScan-FAQ119|<font color="blue">A lot of disk space is occupied by eScan “FBackUp” folder in my Local Drive. What is the use and how can we stop this?</font>]] |
| - | #[[Escan/english/eScan-FAQ114|<font color="blue">How often the eScan Management server should download the updates from the internet?</font>]] | + | # [[Escan/english/eScan-FAQ121|<font color="blue">How can I display IP address of client computers under "Normal View" in eScan Management Console?</font>]]<br/> |
| - | #[[Escan/english/eScan-FAQ115|<font color="blue">How can I schedule download of updates by eScan Clients from eScan Server?</font>]] | + | |
| - | #[[Escan/english/eScan-FAQ116|<font color="blue">Can eScan take the backup of infected file before disinfecting it?</font>]] | + | |
| - | #[[Escan/english/eScan-FAQ117|<font color="blue">Is there any utility to add multiple email ids in Auto-Spam White list in eScan?</font>]] | + | |
| - | #[[Escan/english/eScan-FAQ118|<font color="blue">Will eScan Anti-Virus edition (AV) version 10 work on Server based Operating System?</font>]] | + | |
| - | #[[Escan/english/eScan-FAQ119|<font color="blue">A lot of disk space is occupied by eScan “FBackUp” folder in my Local Drive. What is the use and how can we stop this?</font>]] | + | |
| - | #[[Escan/english/eScan-FAQ120|<font color="blue">How can I find which product and version of eScan is install on my computer?</font>]] | + | |
| - | #[[Escan/english/eScan-FAQ121|<font color="blue">How can I display IP address of client computers under "Normal View" in eScan Management Console?</font>]] | + | |
| + | [http://download1.mwti.net/wiki/index.php?title=Escan/english/eScan-FAQ-Protection<font color="blue">Back to Top</font>] | ||
| - | <I><B><font size=3.5 color=black>FAQ's on eScan License Keys</font></B></I> | + | ==Updating eScan Virus Signature Database== |
| - | ---- | + | |
| + | |||
| + | |||
| + | # [[Escan/english/eScan-FAQ20|<font color="blue">How frequently is eScan's Virus Database updated?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ21|<font color="blue">How does eScan performs updates?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ22|<font color="blue">Can we configure the frequency of update-checks?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ23|<font color="blue">Can eScan download updates via FTP or HTTP? Will it work through my normal Proxy or SOCKS Proxy Server? </font>]] | ||
| + | # [[Escan/english/eScan-FAQ24|<font color="blue">Can eScan download updates through my Firewall? </font>]] | ||
| + | # [[Escan/english/eScan-FAQ25|<font color="blue">How eScan does performs updates?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ26|<font color="blue">How much time does eScan take to update?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ28|<font color="blue">How do eScan Clients get updated?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ39|<font color="blue">Does eScan updates flow across different networks, sub-networks?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ39.1|<font color="blue">How can I download updates for my eScan clients version 9 from an eScan Server version 10?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ40|<font color="blue">How can I check that eScan has recently updated?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ52|<font color="blue">Does eScan gives total virus protection from all latest viruses?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ104|<font color="blue">I receive lots of SPAM emails which is not detected by eScan. How can I update the eScan Anti-Spam database?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ105|<font color="blue">How does Client Live Updater in eScan Management Console work? </font>]] | ||
| + | # [[Escan/english/eScan-FAQ107|<font color="blue">How do I get cumulative updates for eScan & MailScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ108|<font color="blue">How does eScan get updates from ISA Proxy Server?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ114|<font color="blue">How often does the eScan Management server download updates from internet?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ115|<font color="blue">How can I schedule download of updates by eScan Clients from eScan Server?</font>]]<br/> | ||
| + | |||
| + | |||
| + | [http://download1.mwti.net/wiki/index.php?title=Escan/english/eScan-FAQ-Protection<font color="blue">Back to Top</font>] | ||
| + | |||
| + | |||
| + | ==Microsoft Windows== | ||
| + | |||
| + | # [[Escan/english/eScan-FAQ96|<font color="blue">How to start the windows registry editor?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ97|<font color="blue">How to take the backup of windows registry? </font>]]<br/> | ||
| + | |||
| + | |||
| + | [http://download1.mwti.net/wiki/index.php?title=Escan/english/eScan-FAQ-Protection<font color="blue">Back to Top</font>] | ||
| + | |||
| + | |||
| + | ==eScan License Keys== | ||
| #[[Escan/english/eScan-Lic-FAQ1|<font color="blue">After applying the eScan License Key, the "Invalid License Key" message pops up </font>]] | #[[Escan/english/eScan-Lic-FAQ1|<font color="blue">After applying the eScan License Key, the "Invalid License Key" message pops up </font>]] | ||
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| #[[Escan/english/eScan-Lic-FAQ9|<font color="blue">Why am I getting "Invalid Activation Code" when I apply the eScan Activation Code?</font>]] | #[[Escan/english/eScan-Lic-FAQ9|<font color="blue">Why am I getting "Invalid Activation Code" when I apply the eScan Activation Code?</font>]] | ||
| #[[Escan/english/eScan-Lic-FAQ11|<font color="blue">This License Key is for Version 9x.To upgrade to version 10, please type the following link in your internet browser http://www.mwti.net/v10upgrade or email to support@mwti.net'. I am getting this message after upgrading to eScan 10 version.</font>]] | #[[Escan/english/eScan-Lic-FAQ11|<font color="blue">This License Key is for Version 9x.To upgrade to version 10, please type the following link in your internet browser http://www.mwti.net/v10upgrade or email to support@mwti.net'. I am getting this message after upgrading to eScan 10 version.</font>]] | ||
| - | #[[Escan/english/eScan-Lic-FAQ12|<font color="blue">What is 60 characters Activation Code?</font>]] | + | #[[Escan/english/eScan-Lic-FAQ12|<font color="blue">What is 60 characters Activation Code?</font>]]<br/> |
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| + | [http://download1.mwti.net/wiki/index.php?title=Escan/english/eScan-FAQ-Protection<font color="blue">Back to Top</font>] | ||
| - | |} | ||
| ---- | ---- | ||
| <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net <font color="blue">solutions@mwti.net</font>]</font></I></B> | <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net <font color="blue">solutions@mwti.net</font>]</font></I></B> | ||
