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eScan - FAQ

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Contents


eScan Features

  1. What is eScan?
  2. What is eScan Monitor?
  3. What is MWL?
  4. What is Proactive Scanning?
  5. If I am receiving any infected email, can eScan disinfect that email?
  6. What is 'Content Security'?
  7. What is the Announcement Server?
  8. What is a disclaimer? Does it come with all editions of eScan?
  9. How does Cache Technology work?
  10. How is eScan different to my current AntiVirus product?
  11. But AntiVirus 'X' says that it scans my email messages.How is this different to eScan?
  12. Is eScan part of MailScan?
  13. Why is eScan required for MailScan?
  14. What is the difference between the demonstration or Evaluation version of eScan software and fully licenced software?
  15. How do I convert from Evaluation software to Licence software?
  16. Does eScan support database applications like Oracle Database, etc.?
  17. How does eScan scan my emails?
  18. I see that the antispam automatically creates a Spam folder and e-mail rule in Outlook Express. What e-mail clients get this level of support?
  19. Can eScan filter other types of accounts like IMAP, Exchange?
  20. Does eScan scan when I am checking my Hotmail account?
  21. Does eScan support all email clients?
  22. What happens if we have instructed eScan to delete the email having restricted contents?
  23. Can I scheduled scanning in eScan?
  24. Will eScan cause instability & performance hit?
  25. After installing eScan, is there a slowdown in the PC performance?
  26. Does Installation of eScan slow down the network?
  27. Is there a possibility of the application timing out when eScan is doing the scanning??
  28. Does eScan also scan email messages and attachments?
  29. Does eScan prompt the user if it finds a virus?
  30. What is Online or Real-Time protection?
  31. At the time of booting, will eScan scan Memory, Master Boot Record and Partition Table?
  32. How does Limited Filter Mode Firewall in eScan ver.10 works?
  33. How does Interactive Filter Mode Firewall in eScan ver.10 works?
  34. When MWAV / Quick Scan is used to scan the system, scanning either gets stuck or takes longer time to scan?
  35. On windows 2000 professional or server when click on "Pause Protection" the MWL is not unloaded.
  36. What is Bkcln.Unknown Virus?
  37. Is eScan version 10.x Network Access Control (NAC) compliant?
  38. What is eScan Remote Support (ERS)? How to login to remote computers. Does it mean you have to download team viewer to be able to access a computer?
  39. Will eScan Anti-Virus edition (AV) version 10 work on Server based Operating System?
  40. How can I find which product and version of eScan is install on my computer?


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eScan Configuration

  1. What is a Rule-set?
  2. How does the Rule-set get updated?
  3. Can I manually configure the Rule-sets to meet my own requirements?
  4. Can I install eScan on a Standalone PC?
  5. Is there more than one type of eScan?
  6. Can I install eScan on any version of Windows?
  7. Can any PC be configured as the eScan Server?
  8. What are the requirements for eScan Server?
  9. Do I need a dedicated system for eScan Server?
  10. What is the pre-requisite before deploying eScan installation / rule-sets on client systems from the eScan Management Console?
  11. Do I need to define the Server's IP address on the eScan Client?
  12. If I change the IP address of my eScan Server or in case I change my eScan Server, do I need to re-configure all the Clients with the eScan Server's new IP address?
  13. Can I have multiple eScan Servers? If Yes, Why?
  14. Can I configure two eScan Servers as Masters, for redundancy?
  15. Can I restrict the user from disabling eScan? If Yes, how?
  16. While installing eScan do I have to change any settings in my email clients?
  17. Are there any compatibility issues with MS-MWL?
  18. Can eScan be deployed over the network using the Microsoft Management Console (MMC)?
  19. I have installed eScan & because of some problem, I had to uninstall it. But I am unable to browse the Internet & do other Internet activities! How should I bring my computer back to normal?
  20. After installing eScan, I am unable to browse the Network Neighbourhood! What could be wrong?
  21. When I have more than 250-300 eScan clients connected to my eScan Server, the CPU utilization goes upto 100%?
  22. On eScan Clients, I want to change the Mail-Server IP number to which warning messages should be sent. How do I do it from the eScan Server?
  23. When I upgrade my eScan, after running the setup file,the progress bar gets stuck at 0% & doesn't move at all! What could be done?
  24. How do I retrieve any of the emails that has been quarantined by eScan inside the Quarantine Folder?
  25. Also when the auto-update runs there is activity showing in the WWW proxy in WinGate. It appears that eScan is trying to go to http://www.microworldsystems.com/sendinfo. Any ideas why the auto update would try to go to that URL?
  26. How do I deploy the customized warning messages I have created on my eScan Server to all my eScan clients?
  27. I have installed eScan on my Laptops. Now my Laptop never does a clean shutdown! It just seems to wait indefinitely. What could be done?
  28. Client is using Novell Netware 4.11. All email comes in through Wingate proxy server located on Windows 2000 PRO system. If the workstations are protected with escan and the email server is protected does the netware server need a scanner for viruses?
  29. I had a customer reporting that with eScan installed, his XP machine was constantly crashing (BSOD) with an error referencing avkfilt.sys.All other XP machines on the network, running the same version of eScan, were experiencing no problems! What could be the possible remedy?
  30. I have installed eScan on my machine. But it does not scan emails sent using my Outlook Express! What could be the problem? I use Microsoft Proxy Client to access my Mail Server.?
  31. I have the ZoneAlarm Firewall installed. After installing eScan,I keep gettings messages from ZoneAlarm about download.exe, trayicos.exe, etc. trying to connect to the Internet! What should I do?
  32. Can I have multiple anti-virus softwares / programs running on my PC simultaneously?
  33. After installation of eScan,it asks me for a reboot. After reboot, the installation continues, but it yet again asks me for a reboot!!! How should I get over this problem?
  34. I have installed eScan on my Windows 2000 computer. When I login as an Administrator, everything works fine. But if I login as an ordinary user, my mails & web stop working! What could be the problem?
  35. I have installed eScan on my Windows XP Pro. When I log in as an administrator, all functions work fine. But if I login as a normal user, Outlook and other Net related functions stop working! What should be done?
  36. Are there any incompatibility issues between Zone Alarm Basic and eScan/MailScan?
  37. My eScan clients are unable to recognize the eScan Server! The Server does make proper announcements & no errors are logged too. What should be done?
  38. Can I scan my network drives from one PC?
  39. Can I manually install eScan Corporate as a client using the setup file cwn2k3ek.exe without being prompted for the default mode message "Do you want to make this System as the eScan Server?
  40. While deploying rule set on the client system with the Merge Option selected from the eScan Management Console, the rule sets does not merge with the existing rules on the clients. How does the Merge Option work?
  41. How can I block an USB drive access completely in eScan version 10?
  42. After installing eScan on Windows 2008 64 bit edition, DNS, ADS doesn't work and also not able to connect to internet or LAN?
  43. How do I remove Firewall driver without uninstalling eScan?
  44. How do I install Firewall driver?
  45. What does the entry “deleteflags” does under MailScan.ini?
  46. Can eScan take the backup of infected file before disinfecting it?
  47. Is there any utility to add multiple email ids in Auto-Spam White list in eScan?
  48. A lot of disk space is occupied by eScan “FBackUp” folder in my Local Drive. What is the use and how can we stop this?
  49. How can I display IP address of client computers under "Normal View" in eScan Management Console?


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Updating eScan Virus Signature Database

  1. How frequently is eScan's Virus Database updated?
  2. How does eScan performs updates?
  3. Can we configure the frequency of update-checks?
  4. Can eScan download updates via FTP or HTTP? Will it work through my normal Proxy or SOCKS Proxy Server?
  5. Can eScan download updates through my Firewall?
  6. How eScan does performs updates?
  7. How much time does eScan take to update?
  8. How do eScan Clients get updated?
  9. Does eScan updates flow across different networks, sub-networks?
  10. How can I download updates for my eScan clients version 9 from an eScan Server version 10?
  11. How can I check that eScan has recently updated?
  12. Does eScan gives total virus protection from all latest viruses?
  13. I receive lots of SPAM emails which is not detected by eScan. How can I update the eScan Anti-Spam database?
  14. How does Client Live Updater in eScan Management Console work?
  15. How do I get cumulative updates for eScan & MailScan?
  16. How does eScan get updates from ISA Proxy Server?
  17. How often does the eScan Management server download updates from internet?
  18. How can I schedule download of updates by eScan Clients from eScan Server?


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Microsoft Windows

  1. How to start the windows registry editor?
  2. How to take the backup of windows registry?


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eScan License Keys

  1. After applying the eScan License Key, the "Invalid License Key" message pops up
  2. I am getting this message "Incorrect System Date! Please Check your system Date and Time" when applying the license key
  3. When adding the eScan key I get the message "Key Already exists".
  4. I am getting the message "Activation failed! Please check your proxy-settings and try again later"
  5. License key was already activated elsewhere or the key does not belong to this computer
  6. Invalid License Key! Please Check your System Date and Time
  7. Whenever I apply the eScan License key I get this message "Key not present in our database".
  8. Message: Sorry! another Standard Key can not be added before activating the existing Standard KeyKey not present in our database
  9. Why am I getting "Invalid Activation Code" when I apply the eScan Activation Code?
  10. This License Key is for Version 9x.To upgrade to version 10, please type the following link in your internet browser http://www.mwti.net/v10upgrade or email to support@mwti.net'. I am getting this message after upgrading to eScan 10 version.
  11. What is 60 characters Activation Code?



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