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| - | <B>General</B> | + | <B><p> General</p></B> |
| * [[Main Page|<font color="blue">Home</font>]] | * [[Main Page|<font color="blue">Home</font>]] | ||
| * [[Marketing|<font color="blue">Marketing</font>]] | * [[Marketing|<font color="blue">Marketing</font>]] | ||
| * [[Events|<font color="blue">Events</font>]] | * [[Events|<font color="blue">Events</font>]] | ||
| * [[Marketing/Advertisement|<font color="blue">Advertisement</font>]] | * [[Marketing/Advertisement|<font color="blue">Advertisement</font>]] | ||
| + | * [[Escan/english/Security_Awareness|<font color="blue">Security Awareness</font>]] | ||
| |width="1000pt" style="width:11%; font-size:95%; white-space:nowrap;" | | |width="1000pt" style="width:11%; font-size:95%; white-space:nowrap;" | | ||
| <B><p> Knowledgebase</p></B> | <B><p> Knowledgebase</p></B> | ||
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| | [[Image:escan-g.jpg]] | | [[Image:escan-g.jpg]] | ||
| |} | |} | ||
| - | |style="text-align:left;"|'''•''' [[Escan/english/eScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]] '''•''' [[Escan/english/eScan-FAQ|<font size=1.5 color="blue">FAQ</font>]] '''•''' [[Escan/english/eScan-Troubleshooting|<font size=1.5 color="blue">Troubleshooting</font>]] | + | |style="text-align:left;"|'''·''' [[Escan/english/eScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]] '''·''' [[Escan/english/eScan-FAQ|<font size=1.5 color="blue">FAQ</font>]] '''·''' [[Escan/english/eScan-Troubleshooting|<font size=1.5 color="blue">Troubleshooting</font>]] |
| - | |style="text-align:right;"| '''•''' [[Technical Info|<font size=1.5 color="blue">Technical Information - Main Page</font>]] | + | |style="text-align:right;"| '''·''' [[Technical Info|<font size=1.5 color="blue">Technical Information - Main Page</font>]] |
| |} | |} | ||
| {| class="wikitable" border="0" | {| class="wikitable" border="0" | ||
| |} | |} | ||
| - | !<h2 id="mp-tfp-h2" style="margin:0; background:#95C33D; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">eScan 11 Frequently Asked Questions</h2> | + | !<h2 id="mp-tfp-h2" style="margin:0; background:#95C33D; font-size:120%; font-weight:bold; border:10 solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em">eScan - FAQ</h2> |
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| [[Image:EScan.jpg|image|right|100px]]<br/> | [[Image:EScan.jpg|image|right|100px]]<br/> | ||
| - | ==<B><font size=3>Index</font><span id="topindex"></span></B>== | ||
| - | # [[#anchor1|'''What is new in eScan 11?''']] | + | __TOC__ |
| - | # [[#anchor2|'''Why should I upgrade to eScan 11?''']] | + | |
| - | # [[#anchor3|'''Will my existing eScan license work in eScan 11?''']] | + | |
| - | # [[#anchor4|'''Where can I buy eScan 11?''']] | + | ==eScan Features== |
| - | # [[#anchor5|'''How do I upgrade from a lower version of eScan (eScan version 9 and below) to eScan 11?''']] | + | |
| - | # [[#anchor6|'''What are the products available in eScan 11?''']] | + | # [[Escan/english/eScan-FAQ1|<font color="blue">What is eScan?</font>]] |
| - | # [[#anchor7|'''What are the languages supported by eScan 11?''']] | + | <!--[[Escan/english/eScan-FAQ3|<font color="blue">What does eScan do?</font>]]--> |
| - | # [[#anchor8|'''Are there any additional system requirements for installing eScan 11?''']] | + | # [[Escan/english/eScan-FAQ4|<font color="blue">What is eScan Monitor?</font>]] |
| - | # [[#anchor9|'''What are the operating systems supported by eScan 11?''']] | + | # [[Escan/english/eScan-FAQ4-1|<font color="blue">What is MWL?</font>]] |
| - | # [[#anchor10|'''How can I evaluate eScan 11?''']] | + | # [[Escan/english/eScan-FAQ5|<font color="blue">What is Proactive Scanning?</font>]] |
| - | # [[#anchor11|'''How do I find the product name and version number of the eScan edition that I am using?''']] | + | # [[Escan/english/eScan-FAQ6|<font color="blue">If I am receiving any infected email, can eScan disinfect that email?</font>]] |
| - | # [[#anchor12|'''Can I run both eScan 10 and eScan 11 on the same computer?''']] | + | # [[Escan/english/eScan-FAQ9|<font color="blue">What is 'Content Security'?</font>]] |
| - | # [[#anchor13|'''How long will the previous versions of eScan be supported?''']] | + | # [[Escan/english/eScan-FAQ10|<font color="blue">What is Announcement Server?</font>]] |
| - | # [[#anchor14|'''How is eScan different from my current Anti-Virus product?''']] | + | # [[Escan/english/eScan-FAQ11|<font color="blue">What is a Disclaimer? </font>]] |
| + | # [[Escan/english/eScan-FAQ11.1|<font color="blue">How does Cache Technology work?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ12|<font color="blue">How is eScan different from my current anti-virus product?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ13|<font color="blue">But anti-virus 'X' says that it scans my email messages.How is this different to eScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ14|<font color="blue">Is eScan part of MailScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ15|<font color="blue">Why is eScan required for MailScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ18|<font color="blue">What is the difference between demonstration or evaluation version of eScan software and full license software?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ19|<font color="blue">How do I convert evaluation software to license software?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ30|<font color="blue">Does eScan support database applications like Oracle Database?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ31|<font color="blue">How does eScan scan my emails?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ31.1|<font color="blue">I see that the antispam automatically creates a Spam folder and e-mail rule in Outlook Express. What e-mail clients get this level of support?</font>]] | ||
| + | <!--# [[Escan/english/eScan-FAQ31.1.1|<font color="blue">If I'm using some off-brand e-mail client I can still use eScan's spam filtering, but I may have to create a Spam folder and message rule myself. Correct? </font>]]--> | ||
| + | # [[Escan/english/eScan-FAQ31.2|<font color="blue">Can eScan filter other types of accounts like IMAP, Exchange?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ32|<font color="blue">Does eScan scan when I am checking my Hotmail account?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ43|<font color="blue">Does eScan support all email clients?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ45|<font color="blue">What will happen if you have configured eScan to delete an email having restricted content?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ46|<font color="blue">Can I schedule scanning in eScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ47|<font color="blue">Will eScan cause instability and performance hit?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ50|<font color="blue">After installing eScan, is there a slowdown in PC performance?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ51|<font color="blue">Does installation of eScan slow down the network?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ48|<font color="blue">Is there a possibility of application timing out when eScan is scanning?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ53|<font color="blue">Does eScan also scan email messages and attachments?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ55|<font color="blue">Does eScan prompts the user if it detects a virus?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ56|<font color="blue">What is Online or Real-Time protection?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ57|<font color="blue">At the time of booting, will eScan scan Memory, Master Boot Record and Partition Table?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ94|<font color="blue">How does Limited Filter Mode Firewall in eScan version 10.0 work?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ95|<font color="blue">How does Interactive Filter Mode Firewall in eScan version 10.0 work?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ106|<font color="blue">When MWAV / Quick Scan is used to scan the system, scanning either gets stuck or takes longer time?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ110|<font color="blue">On Windows 2000 Professional or Server when I click on "Pause Protection" the MWL is not unloaded.</font>]] | ||
| + | # [[Escan/english/eScan-FAQ111|<font color="blue">What is Bkcln.Unknown Virus?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ112|<font color="blue">Is eScan version 10.x Network Access Control (NAC) compliant?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ113|<font color="blue">What is eScan Remote Support (ERS)? How do I login to remote computer. Does it mean that I have to download team viewer to be able to access remote computer?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ118|<font color="blue">Will eScan Anti-Virus Edition (AV) version 10.0 work on Server based Operating System?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ120|<font color="blue">How can I find which product and version of eScan is installed on my computer?</font>]]<br/> | ||
| + | # [[Escan/english/eScan-FAQ127|<font color="blue">What are the different type's of Event ID's and their description in eScan client live updater under EMC?</font>]]<br/> | ||
| + | |||
| + | |||
| + | [http://download1.mwti.net/wiki/index.php?title=Escan/english/eScan-FAQ<font color="blue">Back to Top</font>] | ||
| + | |||
| + | |||
| + | ==eScan Configuration== | ||
| + | |||
| + | # [[Escan/english/eScan-FAQ7|<font color="blue">What is Rule-Set?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ8|<font color="blue">How does Rule-Set gets updated?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ42|<font color="blue">Can I manually configure Rule-Set to meet my requirement?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ16|<font color="blue">Can I install eScan on a Standalone PC?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ17|<font color="blue">Is there more than one type of eScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ29|<font color="blue">Can I install eScan on any version of Windows?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ32.1|<font color="blue">Can any PC be configured as eScan Server?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ32.2|<font color="blue">What are the requirements for eScan Server?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ33|<font color="blue">Do I need a dedicated system for eScan Server?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ33.1|<font color="blue">What is the Pre-requisite before deploying eScan installation / Rule-Set on client system from eScan Management Console?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ34|<font color="blue">Do I need to define the Server's IP Address on the eScan Client?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ35|<font color="blue">If I change the IP Address of my eScan Server or in case I change my eScan Server, do I need to re-configure all the eScan clients with the eScan Server's new IP Address?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ36|<font color="blue">Can I have multiple eScan Server? If Yes, How?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ38|<font color="blue">Can I configure two eScan Servers as Master, for redundancy?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ41|<font color="blue">Can I restrict the user from disabling eScan? If Yes, how?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ44|<font color="blue">While installing eScan do I have to change any settings in my email client?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ49|<font color="blue">Are there any compatibility issues with MS-MWL?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ58|<font color="blue">Can eScan be deployed over the network using the Microsoft Management Console (MMC)?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ59|<font color="blue">I have installed eScan and due to some problem, I had to uninstall it. But now I am unable to browse the Internet and do other Internet activities. How can I restore my computer back to normal?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ60|<font color="blue">After installing eScan, I am unable to browse the Network Neighbourhood.What could be wrong?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ61|<font color="blue">When I have more than 250-300 eScan clients connected to my eScan Server, the CPU utilization goes upto 100%?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ62|<font color="blue">On eScan Clients, I want to change the Mail-Server IP number to which warning messages should be sent. How can I do it from eScan Server?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ63|<font color="blue">When I upgrade my eScan, after running the setup file, the progress bar gets stuck at 0% and does not move at all.What should I do?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ64|<font color="blue">How do I retrieve emails that has been quarantined by eScan inside the Quarantine Folder?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ69|<font color="blue">When the auto-update runs there is activity running on the WWW proxy in WinGate. It appears that eScan is trying to go to http://www.microworldsystems.com/sendinfo. Any idea why does auto update go to that URL?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ70|<font color="blue">How do I deploy customized warning messages I have created on my eScan Server to all my eScan clients?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ71|<font color="blue">I have installed eScan on my Laptop. Now my Laptop never does a clean shutdown. It just seems to wait indefinitely. What should I do? </font>]] | ||
| + | # [[Escan/english/eScan-FAQ72|<font color="blue">Client is using Novell Netware 4.11. All email comes in through Wingate Proxy Server located on Windows 2000 Professional system. If the workstations are protected with eScan and the email server is also protected, does the Netware Server needs a scanner for viruses?</font>]] | ||
| + | <!--*[[Escan/english/eScan-FAQ2|<font color="blue">How to check the version of eScan?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ37|<font color="blue">How do I Configure an eScan Server as a 'Master eScan Server'? How do I then configure the other eScan Servers?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ65|<font color="blue">My Windows 2000 machine reboots randomly after installation of eScan. Else I do not see my network neighbourhood after installing eScan! But, if I put AVK Monitor Service on manual mode and after the DeskTop loads, start Monitor,everything works properly. What should I do?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ66|<font color="blue">After eScan is installed, we are unable to run some 16-bit applications.But as soon as I uninstall eScan, the programs start working! What should I do?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ67|<font color="blue">I do not want to see any of the eScan icons on my task-tray.How can I set this up?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ68|Whenever we install eScan on to our Windows 2000 Terminal Server,we lose connection with printers connected to an Intel netport express 10/100 print server! What do we do?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ73|After installing/upgrading MailScan on 95/98/Me, my machine does not shutdown properly. What should I do?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ74|On Windows NT/2000, whenever I start my machine, I get access-violation error on CLNTFILE.EXE! What should I do?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ76|This customer was reporting that when he attempted to start eScan on a Windows 95B machine, he was getting the error that the 'dciman32.dll file was either missing or corrupt'. We tried deleting this file and putting on a fresh copy from the Windows CAB files, also tried copying the file from another Win95 machine that was running eScan. But neither of these approaches worked! What should be tried?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ77|Ever since I installed eScan on my computer, it keeps crashing!! Please help me remedy this problem. The "blue screen of death" comes randomly and Windows a fatal exception 6 has occured at 028:c172390 Press any key then it says fatal exception 0D when I kept hitting any key it eventually told me that Kernel 32 caused a general protection fault KRNL386.exe. What should be done?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ78|When I run the setup from the CD, I get an error "This is old | ||
| + | version.For new version, contact mwti.net". Why is this so?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ79|Whenever I start eScan, I get an error "The Server is not currently Operating. Jobs will not be run automatically."! What must I do to remove the error?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ84|A yellow spot is visible on the red shield at the bottom of the taskbar.Please clarify and suggest how to remove this spot.]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ85|I get a message saying "Cannot create filelist.lst!". What should be done?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ87|eScan quarantined/deleted a file "sample.exe" and tagged it as a worm.But now my machine is useless. Any program we double-click, and error comes which says "Windows cannot find sample.exe! This program is needed for opening file of 'Application'. What should be done?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ88|I have installed eScan on Windows 2000.When I login as an administrator,it works properly. But, when a normal user logs in, it seems eScan doesn't work! Why should this happen?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ89|I have right-clicked on eScan icon & opened eScan for Windows. But I cannot see any of the folders on my network drives! Why should this happen?]]--> | ||
| + | <!--*[[Escan/english/eScan-FAQ93|After installing eScan, it takes lot of time for my machine to boot. What is the reason?]]--> | ||
| + | # [[Escan/english/eScan-FAQ75|<font color="blue">I had a customer reporting that with eScan installed, his XP machine was constantly crashing (BSOD) with an error referencing '''avkfilt.sys'''.All other XP machines on the network, running the same version of eScan, were experiencing no problems! What could be the possible remedy?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ80|<font color="blue">I have installed eScan on my machine. But it does not scan emails sent using Outlook Express. What could be the problem? I use Microsoft Proxy Client to access my Mail Server.?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ81|<font color="blue">I have installed ZoneAlarm Firewall. After installing eScan,I keep getting messages from ZoneAlarm about download.exe, trayicos.exe, etc. trying to connect to Internet. What should I do?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ82|<font color="blue">Can I have multiple Anti-Virus softwares / programs running on my PC simultaneously?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ83|<font color="blue">During installation of eScan,it asks me for a reboot. After rebooting, the installation continues, again asking me for a reboot.What should I do?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ86|<font color="blue">I have installed eScan on my Windows 2000 computer. When I login as an Administrator, everything works fine. But if I login as an ordinary user, my mails and web stop working. What should I do?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ90|<font color="blue">I have installed eScan on my Windows XP Pro. When I log in as an administrator, all functions work fine. But if I login as a normal user, Outlook and other Net related functions stop working! What should be done?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ91|<font color="blue">Are there any incompatibility issues between Zone Alarm Basic and eScan/MailScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ92|<font color="blue">My eScan clients are unable to recognize the eScan Server. The Server does make proper announcements and no errors are logged too. What should be done? </font>]] | ||
| + | # [[Escan/english/eScan-FAQ54|<font color="blue">Can I scan my network drives from one PC?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ98|<font color="blue">Can I manually install eScan Corporate as a client using the setup file '''cwn2k3ek.exe''' without being prompted for the default mode message "Do you want to make this System as eScan Server?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ99|<font color="blue">While deploying Rule-Set on the client system with the Merge Option selected from eScan Management Console, the Rule-Set does not merge with the existing rules on the client. How does the Merge Option work?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ100|<font color="blue">How can I block an USB drive access in eScan version 10?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ101|<font color="blue">After installing eScan on Windows 2008 64 Bit Edition, DNS, ADS does not work and are not able to connect to internet or LAN?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ102|<font color="blue">How do I remove Firewall driver without uninstalling eScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ103|<font color="blue">How do I install Firewall driver?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ109|<font color="blue">What does the entry '''deleteflags''' does under MailScan.ini?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ116|<font color="blue">Can eScan take backup of infected files before disinfecting it?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ117|<font color="blue">Is there any utility to add multiple email IDs in eScan Auto-Spam Whitelist?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ119|<font color="blue">A lot of disk space is occupied by eScan '''FBackUp''' folder in my Local Drive. What is the use and how can we configure it?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ121|<font color="blue">How can I display IP Address of client computers under "Normal View" in eScan Management Console?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ122|<font color="blue">How can I configure my system to block eScan Popups?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ124|<font color="blue">How can I change the port settings for my eScan server and deploy it using the eScan management console (EMC)?</font>]]<br/> | ||
| + | # [[Escan/english/eScan-FAQ125|<font color="blue">A vulnerability tool identifies MWAgent as a high security risk. It can be exploited to cause a stack-based buffer overflow via an overly long | ||
| + | command sent to the service (default port 2222/tcp)?</font>]]<br/> | ||
| + | # [[Escan/english/eScan-FAQ126|<font color="blue">Can the tools menu be removed or disabled?</font>]]<br/> | ||
| + | # [[Escan/english/eScan-FAQ128|<font color="blue">After Installing eScan, users/recepients start receiving the notification emails with "Subject: eScan found an email having Virus or objectionable content!?"</font>]]<br/> | ||
| + | # [[Escan/english/eScan-FAQ129|<font color="blue">Can we automate the installation of eScan Internet Security Suite?</font>]]<br/> | ||
| + | # [[Escan/english/eScan-FAQ130|<font color="blue">How can I install eScan silently ? And also it should reboot automatically after completion of the installation </font>]]<br/> | ||
| + | |||
| + | |||
| + | [http://download1.mwti.net/wiki/index.php?title=Escan/english/eScan-FAQ<font color="blue">Back to Top</font>] | ||
| + | |||
| + | |||
| + | ==eScan License Keys== | ||
| + | |||
| + | #[[Escan/english/eScan-Lic-FAQ1|<font color="blue">After applying the eScan License Key, the "Invalid License Key" message pops up </font>]] | ||
| + | #[[Escan/english/eScan-Lic-FAQ2|<font color="blue">I am getting this message "Incorrect System Date! Please Check your system Date and Time" when applying the license key</font>]] | ||
| + | #[[Escan/english/eScan-Lic-FAQ3|<font color="blue">When adding the eScan key I get the message "Key Already exists".</font>]] | ||
| + | #[[Escan/english/eScan-Lic-FAQ4|<font color="blue">I am getting the message "Activation failed! Please check your proxy-settings and try again later"</font>]] | ||
| + | #[[Escan/english/eScan-Lic-FAQ5|<font color="blue">License key was already activated elsewhere or the key does not belong to this computer</font>]] | ||
| + | #[[Escan/english/eScan-Lic-FAQ6|<font color="blue">Invalid License Key! Please Check your System Date and Time</font>]] | ||
| + | #[[Escan/english/eScan-Lic-FAQ7|<font color="blue">Whenever I apply the eScan License key I get this message "Key not present in our database".</font>]] | ||
| + | #[[Escan/english/eScan-Lic-FAQ8|<font color="blue">Message: Sorry! another Standard Key can not be added before activating the existing Standard KeyKey not present in our database</font>]] | ||
| + | #[[Escan/english/eScan-Lic-FAQ9|<font color="blue">Why am I getting "Invalid Activation Code" when I apply the eScan Activation Code?</font>]] | ||
| + | #[[Escan/english/eScan-Lic-FAQ11|<font color="blue">This License Key is for Version 9x.To upgrade to version 10, please type the following link in your internet browser http://www.mwti.net/v10upgrade or email to support@mwti.net'. I am getting this message after upgrading to eScan 10 version.</font>]] | ||
| + | #[[Escan/english/eScan-Lic-FAQ12|<font color="blue">What is 60 characters Activation Code?</font>]]<br/> | ||
| + | #[[Escan/english/eScan-Lic-FAQ13|<font color="blue">Is it possible to uninstall eScan on a computer and install on another | ||
| + | computer, using same license? If possible, please what are the steps, since the activation code is needed and I don't know where to find it?</font>]]<br/> | ||
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| + | [http://download1.mwti.net/wiki/index.php?title=Escan/english/eScan-FAQ<font color="blue">Back to Top</font>] | ||
| + | |||
| + | |||
| + | ==Updating eScan Virus Signature Database== | ||
| + | |||
| + | |||
| + | |||
| + | # [[Escan/english/eScan-FAQ20|<font color="blue">How frequently is eScan's Virus Database updated?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ21|<font color="blue">How does eScan performs updates?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ22|<font color="blue">Can we configure the frequency of update-checks?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ23|<font color="blue">Can eScan download updates via FTP or HTTP? Will it work through my normal Proxy or SOCKS Proxy Server? </font>]] | ||
| + | # [[Escan/english/eScan-FAQ24|<font color="blue">Can eScan download updates through my Firewall? </font>]] | ||
| + | # [[Escan/english/eScan-FAQ25|<font color="blue">How eScan does performs updates?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ26|<font color="blue">How much time does eScan take to update?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ28|<font color="blue">How do eScan Clients get updated?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ39|<font color="blue">Does eScan updates flow across different networks, sub-networks?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ39.1|<font color="blue">How can I download updates for my eScan clients version 9 from an eScan Server version 10?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ40|<font color="blue">How can I check that eScan has recently updated?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ52|<font color="blue">Does eScan gives total virus protection from all latest viruses?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ104|<font color="blue">I receive lots of SPAM emails which is not detected by eScan. How can I update the eScan Anti-Spam database?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ105|<font color="blue">How does Client Live Updater in eScan Management Console work? </font>]] | ||
| + | # [[Escan/english/eScan-FAQ107|<font color="blue">How do I get cumulative updates for eScan & MailScan?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ108|<font color="blue">How does eScan get updates from ISA Proxy Server?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ114|<font color="blue">How often does the eScan Management server download updates from internet?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ115|<font color="blue">How can I schedule download of updates by eScan Clients from eScan Server?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ123|<font color="blue">My eScan clients are unable to get updates from eScan server, once I log out from eScan server?</font>]]<br/> | ||
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| + | [http://download1.mwti.net/wiki/index.php?title=Escan/english/eScan-FAQ<font color="blue">Back to Top</font>] | ||
| + | |||
| + | |||
| + | ==Microsoft Windows== | ||
| + | |||
| + | # [[Escan/english/eScan-FAQ96|<font color="blue">How to start the windows registry editor?</font>]] | ||
| + | # [[Escan/english/eScan-FAQ97|<font color="blue">How to take the backup of windows registry? </font>]]<br/> | ||
| + | # [[Escan/english/eScan-FAQ131|<font color="blue">How can I schedule check disk in windows ? </font>]]<br/> | ||
| + | |||
| + | |||
| + | [http://download1.mwti.net/wiki/index.php?title=Escan/english/eScan-FAQ<font color="blue">Back to Top</font>] | ||
| + | |||
| - | # '''What is new in eScan 11?'''<span id="anchor1"></span><br/><br/>'''Answer:'''<br/>eScan 11 includes several improvements over its predecessor in terms of its user interface, performance, resource utilization, and data protection features. These new features are as follows: <br/> | ||
| - | <blockquote align="justify"> | ||
| - | * '''Content Security and Parental Control:''' This profile-based feature helps you block objectionable content and harmful Web sites. | ||
| - | * '''Web Anti-Phishing:''' This feature protects you from phishing Web sites. | ||
| - | * '''Virtual Keyboard:''' This feature serves as a precaution against keyloggers. You can use this keyboard while typing sensitive information, such as banking passwords or credit card numbers. | ||
| - | * '''Gaming Mode:''' This feature, when enabled, prevents eScan from displaying notifications and alert messages while you are playing computer games. | ||
| - | * '''Folder and Files Security:''' This feature helps you lock specific files and folders so that network users or local users cannot modify, delete, or rename them. | ||
| - | * '''Product Installation CD with Bootable Rescue Disk: '''This CD comes with a set of installation setup files and a bootable Rescue Disk. The bootable Rescue Disk helps you clean boot your computer if the operating system fails to load on it. When you boot the computer by using the Rescue Disk, the eScan Anti-Virus Toolkit (formerly MWAV) scans and cleans the computer\’s memory, registry, startup folders, system folders, and drives of viruses and spyware. | ||
| - | * '''Laptop Mode:''' This power-saving feature increases the battery standby time by automatically preventing memory intensive processes like scheduled scans from running while the laptop is in the Laptop Mode. | ||
| - | * '''Advanced Self-Protection Features. '''This feature prevents new generation malware from disabling eScan real-time protection on your computer.<br/><br/>eScan also has several enhanced features, which are as follows: <br/><br/> | ||
| - | * '''Anti-Virus Engine:''' This engine is an intelligent malware-detection engine that finds and cleans malicious software on the fly. | ||
| - | * '''Heuristic Scan Engine:''' This engine detects unknown malicious software. | ||
| - | * '''Web Protection:''' This feature helps you block objectionable content and harmful Web sites. | ||
| - | * '''Block Spam:''' This feature helps you block unsolicited e-mails from reaching your inbox. | ||
| - | * '''Block Attachment:''' This feature helps you specify e-mail attachment types that eScan should block automatically. | ||
| - | * '''Proactive Security:''' This feature prevents unknown or suspicious applications from executing and compromising the security of your computer. | ||
| - | * '''Application Control:''' This feature prevents restricted applications from executing on your computer. | ||
| - | * '''USB Control:''' This feature prevents data theft by enabling password-protected access to USB storage devices. It also helps you whitelist the USB storage devices for which you do not require password protection. In addition, this feature provides you with the facility to scan the device before access and also block AUTORUN from executing automatically when you access the portable storage device. | ||
| - | * '''Firewall:''' This feature prevents unauthorized access to or from any network. | ||
| - | * '''Auto-download Updates:''' This feature automatically downloads free updates from eScan update servers. | ||
| - | * '''Windows®-based Rescue Disk:''' This feature helps you create a bootable rescue CD that could be used to remove sophisticated rootkit infections that do not allow the anti-virus software to remove the infections when the computer is booted in regular mode. | ||
| - | * '''eScan Remote Support:''' This feature helps you request the assistance of an eScan Technical Support Representative through a remote connection to your computer. It allows the eScan Technical Support Representative to remotely take control and troubleshoot the eScan-related issue on your computer. | ||
| - | * '''eScan Auto Back Up and Restore:''' This feature helps you back up the critical files of the Windows® operating system installed on your computer. It then''' '''automatically restores the clean files when eScan finds an infection in any of the system files that cannot be disinfected. | ||
| - | * '''Download Latest Microsoft® Operating System Hotfix:''' This feature downloads critical patches and hotfixes for the Windows® operating system.</blockquote><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div><br/> | ||
| - | <ol start="2"> | ||
| - | <li>'''Why should I upgrade to eScan 11?'''<span id="anchor2"></span><br/><br/>'''Answer: '''<br/>eScan 11 includes several improvements over its predecessor in terms of its user interface, performance, resource utilization, and data protection features. The new features include a trendy new GUI, Gaming Mode, Virtual Keyboard, eScan product installation CD with bootable Rescue Disk, automatic detection of Laptop Mode, Enhanced Self Protection, Folder Protection, and automatic patching of Windows® operating system vulnerabilities. It also includes improved features such as an Anti-Virus Engine, Heuristic Scan Engine; ability to block spam and attachments; proactive security, Firewall, Auto-download Updates: This feature automatically downloads free updates from eScan update servers, Windows®-based Rescue Disk, eScan Remote Support, eScan Auto-backup and Restore, and download latest Microsoft® operating system hotfix. <br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | ||
| - | <li> '''Will my existing eScan license work in eScan 11?'''<span id="anchor3"></span><br/><br/>'''Answer:'''<br/>If you are an eScan customer, who is using eScan 10, your existing license will work for the same edition of eScan 11 when you upgrade during the license period. The license for eScan 11 will be valid only for the duration of your existing license. If you are using a version of eScan lower than 10, you can upgrade to eScan 11 at an upgrade price specified on our Web site. <br/><br/>To upgrade to eScan 11, visit the [http://www.escanav.com/mwscnew/versionupgrade.asp <font color="blue">Version Upgrade</font>] Web page. <br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | ||
| - | <li> '''Where can I buy eScan 11?'''<span id="anchor4"></span><br/><br/>'''Answer:'''<br/>You can buy eScan 11 either from the eScan Web site or from the nearest eScan Partner. You can also write to [mailto:sales@escanav.com <font color="blue">sales@escanav.com</font> ] with your requirements to purchase eScan 11. <br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | ||
| - | <li> '''How do I upgrade from a lower version of eScan (eScan version 9 and below) to eScan 11?'''<span id="anchor5"></span><br/><br/>'''Answer:'''<br/>You can perform the following steps to upgrade from a lower version of eScan to eScan 11.<br/><br/> | ||
| - | # To get a license key for eScan 11, visit the [http://www.escanav.com/mwscnew/update.asp <font color="blue">Version Upgrade</font>] Web page on the eScan Web site. | ||
| - | # On the '''Version Upgrade''' page, under '''Renew/Upgrade Your Product''', in the '''Please Enter Your Key''' box, type the license key for your existing version of eScan, and then '''click Key Details'''. | ||
| - | # To view the instructions on how to find the license key if you cannot find your license key, click '''Help ! I cannot find my license key'''. | ||
| - | # To directly renew your product if you are unable to access the old license key or are having problems renewing your eScan license key, visit the [http://www.escanav.com/mwscnew/partnersindex.asp <font color="blue"> Renew Your Product</font>] Web page. | ||
| - | # Download the setup file for eScan 11 from the eScan Web site and then save it on your computer. | ||
| - | # Navigate to the folder and then double-click the setup file to install eScan 11. | ||
| - | # Use the new license key that you have generated to register and activate the product. <br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | ||
| - | <li> '''What are the products available in eScan 11?'''<span id="anchor6"></span><br/><br/>'''Answer:'''<br/>At present, only eScan Internet Security Suite and eScan Anti-Virus are the products available in eScan 11. These two products are designed for home users and small offices. The SMB and Corporate editions will be available shortly.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | ||
| - | <li> '''What are the languages supported by eScan 11?'''<span id="anchor7"></span><br/><br/>'''Answer:'''<br/>eScan 11 is available in many languages, such as Deutsch, German, French, Greek, Italiano, Latin Spanish, Nederlands, Norwegian, Portuguese, and Spanish. The support for Russian, Chinese Simplified, Chinese Traditional, Korean, Polish, and Turkish will be made available in due course of time. <br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | ||
| - | <li> '''Are there any additional system requirements for installing eScan 11?'''<span id="anchor8"></span><br/><br/>'''Answer:'''<br/>No. eScan 11 has the same minimum hardware and software requirements as eScan 10. There are no additional system requirements for installing eScan 11.<br/><br/>Your computer must meet the following minimum hardware requirements.<br/><br/> | ||
| - | * Processor: Pentium II 200 MHz | ||
| - | * RAM: 256 Megabytes (MB) of RAM (recommended 512 MB) | ||
| - | * Hard Disk Space: 700 MB of free hard disk space | ||
| - | * Additional Drives: CD-ROM drive<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | ||
| - | <li> '''What are the operating systems supported by eScan 11?'''<span id="anchor9"></span><br/><br/>'''Answer:'''<br/>eScan products (for the Small Office Home Office \[SOHO\] segments) run on the 32-bit or 64-bit editions of following operating systems. Your computer should have any one of the following operating systems installed on it.<br/><br/> | ||
| - | * Windows® 2000 SP4 with KB891861 | ||
| - | * Windows® XP Professional with SP2 and above (For 32-bit edition only) | ||
| - | * Windows® XP with SP1 and above (For 64-bit edition only) | ||
| - | * Windows® Vista Ultimate | ||
| - | * Windows® Vista Home Premium | ||
| - | * Windows® Vista Home Basic | ||
| - | * Windows® Vista Business | ||
| - | * Windows® Vista Enterprise | ||
| - | * Windows® 7 Ultimate | ||
| - | * Windows® 7 Home Premium | ||
| - | * Windows® 7 Home Basic | ||
| - | * Windows® 7 Business | ||
| - | * Windows® 7 Enterprise <br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | ||
| - | <li> '''How can I evaluate eScan 11?'''<br/><span id="anchor10"></span><br/>'''Answer:'''<br/>You can evaluate eScan 11 by downloading the product setup file from the eScan Web site and installing it on your computer. The evaluation version will be functional only for a period of 30 days from the date of installation.<br/><br/>To download eScan 11, visit the [http://www.escanav.com/escanav/english/content/products/MWAV/escan_download.asp <font color="blue">eScan</font>] Web site.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | ||
| - | <li> '''How do I find the product name and version number of the eScan edition that I am using?'''<span id="anchor11"></span><br/><br/>'''Answer:'''<br/>You can find the version number of your eScan product by using the following methods.<br/><br/> | ||
| - | * '''Method 1''': On the desktop, on the task bar, in the notification area, place your mouse pointer on . | ||
| - | * '''Method 2''': On the desktop, on the task bar, in the notification area, right click , and then in the context menu, click '''About eScan'''.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | ||
| - | <li> '''Can I run both eScan 10 and eScan 11 on the same computer?'''<span id="anchor12"></span><br/><br/>'''Answer:'''<br/>No. You can run only one version of eScan on your computer at a time. <br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | ||
| - | <li> '''How long will the previous versions of eScan be supported?'''<span id="anchor13"></span><br/><br/>'''Answer:'''<br/>We will provide support to eScan 10 till the end of your license period. We no longer support versions lower than eScan 10.<br/><div style="text-align: right;">[[#topindex|<font color=“blue”>Back to Top</font>]]</div></li><br/> | ||
| - | <li> '''How is eScan different from my current Anti-Virus product?'''<span id="anchor14"></span><br/><br/>'''Answer:'''<br/>Currently, many Anti-Virus products are available for desktop computers, notebooks, and server. Out of these, only a handful of products are designed specifically for mail servers. Most of the existing products do not protect your data from all types of security threats. Thus, computers are often vulnerable to attacks from hackers, who take advantage of the security loopholes in existing security software to steal confidential information from unsuspecting users. eScan has an advantage over its counterparts because it not only performs real-time scans on your file system but it also scans your e-mails and e-mail attachments for viruses, worms, Trojans, and other malicious software.<br/><div style="text-align: right;">[[#topindex|<font color="blue">Back to Top</font>]]</div></li><br/></ol> | ||
| ---- | ---- | ||
| <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net <font color="blue">solutions@mwti.net</font>]</font></I></B> | <B><I><font size=2>Email us your feedback to [mailto:solutions@mwti.net <font color="blue">solutions@mwti.net</font>]</font></I></B> | ||
