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| {| id="mp-topbanner" style="width:100%; background:#fcfcfc; margin-top:1.2em; border:1px solid #ccc;" | {| id="mp-topbanner" style="width:100%; background:#fcfcfc; margin-top:1.2em; border:1px solid #ccc;" | ||
| - | |style="text-align:left;"|'''Languages :''' '''·''' [[EPC|<font size=1.5 color="blue">English</font>]] '''·''' [[Escan/latinspanish/protection|<font size=1.5 color="blue">Español</font>]] '''·''' [[Escan/italian/protection|<font size=1.5 | + | |style="text-align:left;"|'''Languages :''' '''·''' [[EPC|<font size=1.5 color="blue">English</font>]] '''·''' [[Escan/latinspanish/protection|<font size=1.5 color="blue">Latin Spanish</font>]] '''·''' [[Escan/italian/protection|<font size=1.5 |
| - | color="blue">Italiano</font>]] '''·''' [[Escan/chinese/EPC|<font size=1.5 color="blue">中文（繁體）</font>]] | + | color="blue">Italian</font>]] '''·''' [[Escan/chinese/EPC|<font size=1.5 color="blue">Chinese (traditional)</font>]] |
| |} | |} | ||
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| |} | |} | ||
| |style="text-align:left;"|'''·''' [[Escan/english/eScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]] '''·''' [[Escan/english/eScan-FAQ|<font size=1.5 color="blue">FAQ</font>]] '''·''' [[Escan/english/eScan-Troubleshooting|<font size=1.5 | |style="text-align:left;"|'''·''' [[Escan/english/eScan-Articles|<font size=1.5 color="blue" align="left">Articles</font>]] '''·''' [[Escan/english/eScan-FAQ|<font size=1.5 color="blue">FAQ</font>]] '''·''' [[Escan/english/eScan-Troubleshooting|<font size=1.5 | ||
| - | color="blue">Troubleshooting</font>]] | + | color="blue">Troubleshooting</font>]] '''·''' [[User Guide|<font size=1.5 |
| + | color="blue">User Guide</font>]] | ||
| |style="text-align:right;"| '''·''' [[Technical Info|<font size=1.5 color="blue">Technical Information - Main Page</font>]] | |style="text-align:right;"| '''·''' [[Technical Info|<font size=1.5 color="blue">Technical Information - Main Page</font>]] | ||
| |} | |} | ||
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| - | #[[Escan/english/eScan-TR1|<font color="blue">I am getting eScan dump error in eScan version 10.</font>]] | + | |
| - | #[[Escan/english/eScan-TR2|<font color="blue">While installing AV for SMB (awn2k3smk.exe )on windows 2003 server | + | __TOC__ |
| - | or windows 2003 SBS server, it never asks whether to make that system client or server.</font>]] | + | |
| - | #[[Escan/english/eScan-TR3|<font color="blue">While Saving the Excel (.xls) files in network it use to take 10-15 seconds,which was slow, after installing eScan.</font>]] | + | ==eScan General== |
| + | |||
| #[[Escan/english/eScan-TR4|<font color="blue">How do I disable the eScan Password prompt window when eScan Web Protection is ON (eScan ver.10)?</font>]] | #[[Escan/english/eScan-TR4|<font color="blue">How do I disable the eScan Password prompt window when eScan Web Protection is ON (eScan ver.10)?</font>]] | ||
| #[[Escan/english/eScan-TR5|<font color="blue">I have enabled Web Protection and added few websites in the Allowed list. But when accessing other websites, it is directly getting blocked without requesting for a password.Why?</font>]] | #[[Escan/english/eScan-TR5|<font color="blue">I have enabled Web Protection and added few websites in the Allowed list. But when accessing other websites, it is directly getting blocked without requesting for a password.Why?</font>]] | ||
| - | #[[Escan/english/eScan-TR6|<font color="blue">How do I block a web-site but allow the sub-link of the blocked web site. | + | #[[Escan/english/eScan-TR6|<font color="blue">How do I block a web-site but allow the sub-link of the blocked web site. For eg.http://www.bbc.co.uk to be blocked & allow site http://www.bbc.co.uk/weather?</font>]] |
| - | For eg.http://www.bbc.co.uk to be blocked & allow site http://www.bbc.co.uk/weather?</font>]] | + | |
| #[[Escan/english/eScan-TR7|<font color="blue">My desktop does not load after logging into windows. Desktop loads only after re-loading explorer.exe.What could be the problem and how do I resolve this?</font>]] | #[[Escan/english/eScan-TR7|<font color="blue">My desktop does not load after logging into windows. Desktop loads only after re-loading explorer.exe.What could be the problem and how do I resolve this?</font>]] | ||
| #[[Escan/english/eScan-TR7.1|<font color="blue">When I logon to the system,the system does not startup. It hangs while login.</font>]] | #[[Escan/english/eScan-TR7.1|<font color="blue">When I logon to the system,the system does not startup. It hangs while login.</font>]] | ||
| #[[Escan/english/eScan-TR7.2|<font color="blue">When I enter the windows password login, the system automatically logoff and is back to the Login Window again.</font>]] | #[[Escan/english/eScan-TR7.2|<font color="blue">When I enter the windows password login, the system automatically logoff and is back to the Login Window again.</font>]] | ||
| - | #[[Escan/english/eScan-TR8|<font color="blue">My Windows XP Machine is not booting after installing eScan.</font>]] | ||
| - | #[[Escan/english/eScan-TR9|<font color="blue">System locks up and is unresponsive on every reboot after installing eScan.</font>]] | ||
| - | #[[Escan/english/eScan-TR10|<font color="blue">The system lost Internet connectivity after eScan installation.</font>]] | ||
| - | #[[Escan/english/eScan-TR11|<font color="blue">After installing eScan and rebooting the system, printer stops working and the control would not start in some Intel Dual Core and NVidia Model.</font>]] | ||
| #[[Escan/english/eScan-TR12|<font color="blue">We are unable to download the Hotfix using WGWIN utility through a proxy connection for internet.</font>]] | #[[Escan/english/eScan-TR12|<font color="blue">We are unable to download the Hotfix using WGWIN utility through a proxy connection for internet.</font>]] | ||
| - | #[[Escan/english/eScan-TR13|<font color="blue">After installing eScan v10 Corporate as a Client, all the options are greyed-out in the "eScan Protection Center".Why?</font>]] | ||
| #[[Escan/english/eScan-TR14|<font color="blue">eScan web-protection blocks my local ip based intranet website.How should I stop eScan web-protection from blocking intranet website?</font>]] | #[[Escan/english/eScan-TR14|<font color="blue">eScan web-protection blocks my local ip based intranet website.How should I stop eScan web-protection from blocking intranet website?</font>]] | ||
| - | #[[Escan/english/eScan-TR15|<font color="blue">While opening MS Outlook I get the error messages "Cannot load AVPMain.dll" and "Error initializing engine functions".</font>]] | ||
| - | #[[Escan/english/eScan-TR16|<font color="blue">DOS Based Application sometimes doesn't work after installing eScan,But when we uninstall eScan it start working. How to resolve this?</font>]] | ||
| - | #[[Escan/english/eScan-TR17|<font color="blue">My eScan has got corrupted and want to uninstall, so I could do a fresh Installation of eScan. Is there any removal tool?</font>]] | ||
| #[[Escan/english/eScan-TR18|<font color="blue">When I deploy the MWAV toolkit from the eScan Management Console, it displays the License Agreement and then opens the MWAV options. How can I deploy MWAV without any end user intervention?</font>]] | #[[Escan/english/eScan-TR18|<font color="blue">When I deploy the MWAV toolkit from the eScan Management Console, it displays the License Agreement and then opens the MWAV options. How can I deploy MWAV without any end user intervention?</font>]] | ||
| #[[Escan/english/eScan-TR19|<font color="blue">What is Pinfect.zip?</font>]] | #[[Escan/english/eScan-TR19|<font color="blue">What is Pinfect.zip?</font>]] | ||
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| #[[Escan/english/eScan-TR26|<font color="blue">When playing games, eScan Virus / Update alert window interrupts the game.I have eScan version 10. Does eScan has Gaming mode option?</font>]] | #[[Escan/english/eScan-TR26|<font color="blue">When playing games, eScan Virus / Update alert window interrupts the game.I have eScan version 10. Does eScan has Gaming mode option?</font>]] | ||
| #[[Escan/english/eScan-TR27|<font color="blue">When I deploy a second Scheduled Scanning Rule Set and selecting the Merge Option,from the eScan Management Console, the existing Schedules Scan rule gets overwritten by the new deployed rule?</font>]] | #[[Escan/english/eScan-TR27|<font color="blue">When I deploy a second Scheduled Scanning Rule Set and selecting the Merge Option,from the eScan Management Console, the existing Schedules Scan rule gets overwritten by the new deployed rule?</font>]] | ||
| - | #[[Escan/english/eScan-TR28|<font color="blue">When I am trying to scan my system it gives error in all files “ERROR!!! Unable to get Database Info.. return 8004025d”?</font>]] | ||
| #[[Escan/english/eScan-TR29|<font color="blue">Backup failing on Windows 2003 server SP2 with eScan.</font>]] | #[[Escan/english/eScan-TR29|<font color="blue">Backup failing on Windows 2003 server SP2 with eScan.</font>]] | ||
| - | #[[Escan/english/eScan-TR30|<font color="blue">"Exception ESocketException in module ESERV.EXE at 000463E3.Error 10104 in function socket. Not a WinSock Error".</font>]] | ||
| - | #[[Escan/english/eScan-TR31|<font color="blue">ISA Server-ERROR 500:(The ISA Server detected a proxy chain loop. There is a problem with the configuration of the ISA Server routing policy. Please contact your server administrator.)</font>]] | ||
| - | #[[Escan/english/eScan-TR32|<font color="blue">ISA Server-Error Code 12206: Proxy chain loop Background: The gateway has detected a proxy chain loop. This condition might indicate a configuration problem on a proxy server.</font>]] | ||
| #[[Escan/english/eScan-TR33|<font color="blue">eScan Monitor/firewall notification not getting updated in Windows Security center if WMI (Windows Management Instrumentation) database is corrupted.</font>]] | #[[Escan/english/eScan-TR33|<font color="blue">eScan Monitor/firewall notification not getting updated in Windows Security center if WMI (Windows Management Instrumentation) database is corrupted.</font>]] | ||
| #[[Escan/english/eScan-TR34|<font color="blue">When CCTV is access through public IP using Browsers it does not load camera view.</font>]] | #[[Escan/english/eScan-TR34|<font color="blue">When CCTV is access through public IP using Browsers it does not load camera view.</font>]] | ||
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| #[[Escan/english/eScan-TR40|<font color="blue">Redirection of http to https does not work when "Microsoft firewall" service is restarted and if "eScan remote support" or "teamviewer.exe" is running on the Microsoft ISA server.</font>]] | #[[Escan/english/eScan-TR40|<font color="blue">Redirection of http to https does not work when "Microsoft firewall" service is restarted and if "eScan remote support" or "teamviewer.exe" is running on the Microsoft ISA server.</font>]] | ||
| #[[Escan/english/eScan-TR41|<font color="blue">I am unable to modify any existing data on Tally 7 when it displays "Activation Form" warning dialog box, though I have a license copy ?</font>]] | #[[Escan/english/eScan-TR41|<font color="blue">I am unable to modify any existing data on Tally 7 when it displays "Activation Form" warning dialog box, though I have a license copy ?</font>]] | ||
| - | #[[Escan/english/eScan-TR42|<font color="blue">I am unable to install eScan on my computer, which has NVIDIA ForceWare Network Access Manager ?</font>]] | ||
| #[[Escan/english/eScan-TR43|<font color="blue">What can I do if all my firewall options are greyed out?</font>]] | #[[Escan/english/eScan-TR43|<font color="blue">What can I do if all my firewall options are greyed out?</font>]] | ||
| #[[Escan/english/eScan-TR44|<font color="blue">When I open my Outlook Express in Windows XP (SP3), my system hangs. In addition, the CPU utilization goes up to 100% for avpmapp.exe?</font>]] | #[[Escan/english/eScan-TR44|<font color="blue">When I open my Outlook Express in Windows XP (SP3), my system hangs. In addition, the CPU utilization goes up to 100% for avpmapp.exe?</font>]] | ||
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| + | [http://download1.mwti.net/wiki/index.php/Escan/english/eScan-Troubleshooting <font color="blue">Back to Top</font>] | ||
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| + | ==eScan Error Messages== | ||
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| + | |||
| + | #[[Escan/english/eScan-TR1|<font color="blue">I am getting eScan dump error in eScan version 10.</font>]] | ||
| + | #[[Escan/english/eScan-TR15|<font color="blue">While opening MS Outlook I get the error messages "Cannot load AVPMain.dll" and "Error initializing engine functions".</font>]] | ||
| + | #[[Escan/english/eScan-TR28|<font color="blue">When I am trying to scan my system it gives error in all files “ERROR!!! Unable to get Database Info.. return 8004025d”?</font>]] | ||
| + | #[[Escan/english/eScan-TR30|<font color="blue">"Exception ESocketException in module ESERV.EXE at 000463E3.Error 10104 in function socket. Not a WinSock Error".</font>]] | ||
| + | #[[Escan/english/eScan-TR31|<font color="blue">ISA Server-ERROR 500:(The ISA Server detected a proxy chain loop. There is a problem with the configuration of the ISA Server routing policy. Please contact your server administrator.)</font>]] | ||
| + | #[[Escan/english/eScan-TR32|<font color="blue">ISA Server-Error Code 12206: Proxy chain loop Background: The gateway has detected a proxy chain loop. This condition might indicate a configuration problem on a proxy server.</font>]] | ||
| + | |||
| + | |||
| + | |||
| + | [http://download1.mwti.net/wiki/index.php/Escan/english/eScan-Troubleshooting <font color="blue">Back to Top</font>] | ||
| + | |||
| + | |||
| + | |||
| + | ==eScan Installation== | ||
| + | |||
| + | #[[Escan/english/eScan-TR2|<font color="blue">While installing AV for SMB (awn2k3smk.exe )on windows 2003 server | ||
| + | or windows 2003 SBS server, it never asks whether to make that system client or server.</font>]] | ||
| + | #[[Escan/english/eScan-TR3|<font color="blue">While Saving the Excel (.xls) files in network it use to take 10-15 seconds,which was slow, after installing eScan.</font>]] | ||
| + | #[[Escan/english/eScan-TR8|<font color="blue">My Windows XP Machine is not booting after installing eScan.</font>]] | ||
| + | #[[Escan/english/eScan-TR9|<font color="blue">System locks up and is unresponsive on every reboot after installing eScan.</font>]] | ||
| + | #[[Escan/english/eScan-TR10|<font color="blue">The system lost Internet connectivity after eScan installation.</font>]] | ||
| + | #[[Escan/english/eScan-TR11|<font color="blue">After installing eScan and rebooting the system, printer stops working and the control would not start in some Intel Dual Core and NVidia Model.</font>]] | ||
| + | #[[Escan/english/eScan-TR13|<font color="blue">After installing eScan v10 Corporate as a Client, all the options are greyed-out in the "eScan Protection Center".Why?</font>]] | ||
| + | #[[Escan/english/eScan-TR16|<font color="blue">DOS Based Application sometimes doesn't work after installing eScan,But when we uninstall eScan it start working. How to resolve this?</font>]] | ||
| + | #[[Escan/english/eScan-TR17|<font color="blue">My eScan has got corrupted and want to uninstall, so I could do a fresh Installation of eScan. Is there any removal tool?</font>]] | ||
| + | #[[Escan/english/eScan-TR42|<font color="blue">I am unable to install eScan on my computer, which has NVIDIA ForceWare Network Access Manager ?</font>]] | ||
| + | |||
| + | |||
| + | [http://download1.mwti.net/wiki/index.php/Escan/english/eScan-Troubleshooting <font color="blue">Back to Top</font>] | ||
| + | |||
