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Revision as of 05:51, 4 June 2010

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eScan - Troubleshooting

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Contents


eScan General

  1. How do I disable the eScan Password prompt window when eScan Web Protection is ON (eScan ver.10)?
  2. I have enabled Web Protection and added few websites in the Allowed list. But when accessing other websites, it is directly getting blocked without requesting for a password.Why?
  3. How do I block a web-site but allow the sub-link of the blocked web site. For eg.http://www.bbc.co.uk to be blocked & allow site http://www.bbc.co.uk/weather?
  4. My desktop does not load after logging into windows. Desktop loads only after re-loading explorer.exe.What could be the problem and how do I resolve this?
  5. When I logon to the system,the system does not startup. It hangs while login.
  6. When I enter the windows password login, the system automatically logoff and is back to the Login Window again.
  7. We are unable to download the Hotfix using WGWIN utility through a proxy connection for internet.
  8. eScan web-protection blocks my local ip based intranet website.How should I stop eScan web-protection from blocking intranet website?
  9. When I deploy the MWAV toolkit from the eScan Management Console, it displays the License Agreement and then opens the MWAV options. How can I deploy MWAV without any end user intervention?
  10. What is Pinfect.zip?
  11. How can I send the pinfect.zip to MicroWorld Lab?
  12. My eScan Clients shows eScan update server as Unknown Host.
  13. Can MWAV toolkit clean the system infected with Conficker/Downadup virus?
  14. How to debug eScan Monitor problem?
  15. Where can I find, eScan installation and uninstallation logs?
  16. If eScan monitor is disabled or has a cross marked on the red shield Icon, which log files, need to be referred?
  17. How to debug updates related problem?
  18. When playing games, eScan Virus / Update alert window interrupts the game.I have eScan version 10. Does eScan has Gaming mode option?
  19. When I deploy a second Scheduled Scanning Rule Set and selecting the Merge Option,from the eScan Management Console, the existing Schedules Scan rule gets overwritten by the new deployed rule?
  20. Backup failing on Windows 2003 server SP2 with eScan.
  21. eScan Monitor/firewall notification not getting updated in Windows Security center if WMI (Windows Management Instrumentation) database is corrupted.
  22. When CCTV is access through public IP using Browsers it does not load camera view.
  23. After removing the Khatra infection we can’t open the control panel.
  24. I want to allow a website http://www.anl.com.au:8080/WebInterface/MetaFrameXP/login.jsp?ClientDetection=On & rest should be block.
  25. On scanning with mwav...it stuck at a point where it said scanning Important System files.
  26. MWAV Toolkit Utility crashes when scanning.
  27. When I restart my computer, the dial-up connection settings in Internet Explorer (IE) reset to "Never dial a connection".
  28. Redirection of http to https does not work when "Microsoft firewall" service is restarted and if "eScan remote support" or "teamviewer.exe" is running on the Microsoft ISA server.
  29. I am unable to modify any existing data on Tally 7 when it displays "Activation Form" warning dialog box, though I have a license copy ?
  30. What can I do if all my firewall options are greyed out?
  31. When I open my Outlook Express in Windows XP (SP3), my system hangs. In addition, the CPU utilization goes up to 100% for avpmapp.exe?
  32. What does blocking of all eScan Alert pop-up means?
  33. How can I block all eScan Alert pop-ups and deploy the same on all eScan Clients?


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eScan Error Messages

  1. I am getting eScan dump error in eScan version 10.
  2. While opening MS Outlook I get the error messages "Cannot load AVPMain.dll" and "Error initializing engine functions".
  3. When I am trying to scan my system it gives error in all files “ERROR!!! Unable to get Database Info.. return 8004025d”?
  4. "Exception ESocketException in module ESERV.EXE at 000463E3.Error 10104 in function socket. Not a WinSock Error".
  5. ISA Server-ERROR 500:(The ISA Server detected a proxy chain loop. There is a problem with the configuration of the ISA Server routing policy. Please contact your server administrator.)
  6. ISA Server-Error Code 12206: Proxy chain loop Background: The gateway has detected a proxy chain loop. This condition might indicate a configuration problem on a proxy server.
  7. In Windows 7 (64-Bit OS) Action Center "eScan Corporate Version is ON but it is no longer supported by this Operating System. Please contact your vendor."




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eScan Installation

  1. While installing AV for SMB (awn2k3smk.exe )on windows 2003 server or windows 2003 SBS server, it never asks whether to make that system client or server.
  2. While Saving the Excel (.xls) files in network it use to take 10-15 seconds,which was slow, after installing eScan.
  3. My Windows XP Machine is not booting after installing eScan.
  4. System locks up and is unresponsive on every reboot after installing eScan.
  5. The system lost Internet connectivity after eScan installation.
  6. After installing eScan and rebooting the system, printer stops working and the control would not start in some Intel Dual Core and NVidia Model.
  7. After installing eScan v10 Corporate as a Client, all the options are greyed-out in the "eScan Protection Center".Why?
  8. DOS Based Application sometimes doesn't work after installing eScan,But when we uninstall eScan it start working. How to resolve this?
  9. My eScan has got corrupted and want to uninstall, so I could do a fresh Installation of eScan. Is there any removal tool?
  10. I am unable to install eScan on my computer, which has NVIDIA ForceWare Network Access Manager ?


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